Friday, August 27, 2010

Broadband Incident Report : :LLANANNO DSL 001 : LOSS OF SERVICE : Reference 24163 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24163   Issue : 1  
  Detected Date: 27/08/2010   Detected Time: 07:52  
  Start Date: 27/08/2010   Start Time: 07:45  
  Anticipated Clear Date: 27/08/2010   Anticipated Clear Time: 09:45  
     
  Incident Headline: :LLANANNO DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01597
 
     

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System Time Stamp: 27/08/2010 08:06

Broadband Incident Report : : SLAITHWAITE DSL 101 : LOSS OF SERVICE : Reference 24127 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24127   Issue : FINAL  
  Detected Date: 26/08/2010   Detected Time: 22:19  
  Start Date: 26/08/2010   Start Time: 22:17  
  Actual Clear Date: 27/08/2010   Actual Clear Time: 01:30  
     
  Incident Headline: : SLAITHWAITE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change


This issue may have been due to


a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 27/08/2010 01:45

Broadband Incident Report : : SLAITHWAITE DSL 101 : LOSS OF SERVICE : Reference 24127 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24127   Issue : 4  
  Detected Date: 26/08/2010   Detected Time: 22:19  
  Start Date: 26/08/2010   Start Time: 22:17  
  Anticipated Clear Date: 27/08/2010   Anticipated Clear Time: 02:45  
     
  Incident Headline: : SLAITHWAITE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 27/08/2010 01:29

Broadband Incident Report : SLAITHWAITE DSL 101 : LOSS OF SERVICE : Reference 24127 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24127   Issue : 3  
  Detected Date: 26/08/2010   Detected Time: 22:19  
  Start Date: 26/08/2010   Start Time: 22:17  
  Anticipated Clear Date: 27/08/2010   Anticipated Clear Time: 01:15  
     
  Incident Headline: SLAITHWAITE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 27/08/2010 00:09

Thursday, August 26, 2010

Broadband Incident Report : SLAITHWAITE DSL 101 : LOSS OF SERVICE : Reference 24127 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24127   Issue : 2  
  Detected Date: 26/08/2010   Detected Time: 22:19  
  Start Date: 26/08/2010   Start Time: 22:17  
  Anticipated Clear Date: 27/08/2010   Anticipated Clear Time: 00:17  
     
  Incident Headline: SLAITHWAITE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 26/08/2010 23:06

Broadband Incident Report : SLAITHWAITE DSL 101 : LOSS OF SERVICE : Reference 24127 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24127   Issue : 1  
  Detected Date: 26/08/2010   Detected Time: 22:19  
  Start Date: 26/08/2010   Start Time: 22:17  
  Anticipated Clear Date: 27/08/2010   Anticipated Clear Time: 00:17  
     
  Incident Headline: SLAITHWAITE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 26/08/2010 22:28

Wednesday, August 25, 2010

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 23977 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23977   Issue : FINAL  
  Detected Date: 25/08/2010   Detected Time: 15:50  
  Start Date: 25/08/2010   Start Time: 15:50  
  Actual Clear Date: 25/08/2010   Actual Clear Time: 20:20  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
--------------------------------
Card Change
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 25/08/2010 20:41

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 23977 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23977   Issue : 3  
  Detected Date: 25/08/2010   Detected Time: 15:50  
  Start Date: 25/08/2010   Start Time: 15:50  
  Anticipated Clear Date: 25/08/2010   Anticipated Clear Time: 19:50  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 25/08/2010 18:28

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 23977 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23977   Issue : 2  
  Detected Date: 25/08/2010   Detected Time: 15:50  
  Start Date: 25/08/2010   Start Time: 15:50  
  Anticipated Clear Date: 25/08/2010   Anticipated Clear Time: 19:50  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 25/08/2010 17:05

Broadband Incident Report : : ERX 8 BIRMINGHAM 2 : LOSS OF SERVICE : Reference 23978 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23978   Issue : 1  
  Detected Date: 25/08/2010   Detected Time: 16:04  
  Start Date: 25/08/2010   Start Time: 16:00  
  Anticipated Clear Date: 25/08/2010   Anticipated Clear Time: 16:01  
     
  Incident Headline: : ERX 8 BIRMINGHAM 2 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 25/08/2010 16:12

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 23977 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23977   Issue : 1  
  Detected Date: 25/08/2010   Detected Time: 15:50  
  Start Date: 25/08/2010   Start Time: 15:50  
  Anticipated Clear Date: 25/08/2010   Anticipated Clear Time: 19:50  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 25/08/2010 15:58

Broadband Incident Report : : KNUTSFORD MUX 101 : LOSS OF SERVICE : Reference 23928 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23928   Issue : FINAL  
  Detected Date: 25/08/2010   Detected Time: 03:41  
  Start Date: 25/08/2010   Start Time: 03:37  
  Actual Clear Date: 25/08/2010   Actual Clear Time: 05:30  
     
  Incident Headline: : KNUTSFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Power Cycle


This issue may have been due to


an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01565
 
     

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System Time Stamp: 25/08/2010 05:42

Broadband Incident Report : : KNUTSFORD MUX 101 : LOSS OF SERVICE : Reference 23928 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23928   Issue : 2  
  Detected Date: 25/08/2010   Detected Time: 03:41  
  Start Date: 25/08/2010   Start Time: 03:37  
  Anticipated Clear Date: 25/08/2010   Anticipated Clear Time: 05:37  
     
  Incident Headline: : KNUTSFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01565
 
     

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System Time Stamp: 25/08/2010 04:35

Broadband Incident Report : : KNUTSFORD MUX 101 : LOSS OF SERVICE : Reference 23928 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23928   Issue : 1  
  Detected Date: 25/08/2010   Detected Time: 03:41  
  Start Date: 25/08/2010   Start Time: 03:37  
  Anticipated Clear Date: 25/08/2010   Anticipated Clear Time: 05:37  
     
  Incident Headline: : KNUTSFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01565
 
     

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System Time Stamp: 25/08/2010 03:46