Saturday, November 6, 2010

Broadband Incident Report : LERWICK AREA 20 MUXS : LOSS OF SERVICE : Reference 30825 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30825   Issue : FINAL  
  Detected Date: 02/11/2010   Detected Time: 15:19  
  Start Date: 02/11/2010   Start Time: 15:19  
  Actual Clear Date: 06/11/2010   Actual Clear Time: 17:20  
     
  Incident Headline: LERWICK AREA 20 MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
a Denial of Service (DOS) Attack
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0159501806018570195001957
01595018060185701950
 
     

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System Time Stamp: 06/11/2010 17:37

Broadband Incident Report : : LERWICK AREA 20 MUXS : LOSS OF SERVICE : Reference 30825 : Issue 17 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30825   Issue : 17  
  Detected Date: 02/11/2010   Detected Time: 15:19  
  Start Date: 02/11/2010   Start Time: 15:19  
  Anticipated Clear Date: 06/11/2010   Anticipated Clear Time: 17:00  
     
  Incident Headline: : LERWICK AREA 20 MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0159501806018570195001957
01595018060185701950
 
     

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System Time Stamp: 06/11/2010 15:17

Broadband Incident Report : : NEWTONHILL MUX 101 : LOSS OF SERVICE : Reference 31297 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31297   Issue : FINAL  
  Detected Date: 06/11/2010   Detected Time: 09:25  
  Start Date: 06/11/2010   Start Time: 09:24  
  Actual Clear Date: 06/11/2010   Actual Clear Time: 13:53  
     
  Incident Headline: : NEWTONHILL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01569
 
     

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System Time Stamp: 06/11/2010 14:11

Broadband Incident Report : : NEWTONHILL MUX 101 : LOSS OF SERVICE : Reference 31297 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31297   Issue : 4  
  Detected Date: 06/11/2010   Detected Time: 09:25  
  Start Date: 06/11/2010   Start Time: 09:24  
  Anticipated Clear Date: 06/11/2010   Anticipated Clear Time: 15:00  
     
  Incident Headline: : NEWTONHILL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01569
 
     

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System Time Stamp: 06/11/2010 13:29

Broadband Incident Report : : LERWICK AREA 20 MUXS : LOSS OF SERVICE : Reference 30825 : Issue 16 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30825   Issue : 16  
  Detected Date: 02/11/2010   Detected Time: 15:19  
  Start Date: 02/11/2010   Start Time: 15:19  
  Anticipated Clear Date: 06/11/2010   Anticipated Clear Time: 14:30  
     
  Incident Headline: : LERWICK AREA 20 MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0159501806018570195001957
01595018060185701950
 
     

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System Time Stamp: 06/11/2010 12:36

Broadband Incident Report : : LERWICK AREA 20 MUXS : LOSS OF SERVICE : Reference 30825 : Issue 15 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30825   Issue : 15  
  Detected Date: 02/11/2010   Detected Time: 15:19  
  Start Date: 02/11/2010   Start Time: 15:19  
  Anticipated Clear Date: 06/11/2010   Anticipated Clear Time: 16:00  
     
  Incident Headline: : LERWICK AREA 20 MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0159501806018570195001957
01595018060185701950
 
     

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System Time Stamp: 06/11/2010 12:16

Broadband Incident Report : : NEWTONHILL MUX 101 : LOSS OF SERVICE : Reference 31297 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31297   Issue : 3  
  Detected Date: 06/11/2010   Detected Time: 09:25  
  Start Date: 06/11/2010   Start Time: 09:24  
  Anticipated Clear Date: 06/11/2010   Anticipated Clear Time: 13:30  
     
  Incident Headline: : NEWTONHILL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01569
 
     

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System Time Stamp: 06/11/2010 11:58

Broadband Incident Report : : NEWTONHILL MUX 101 : LOSS OF SERVICE : Reference 31297 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31297   Issue : 2  
  Detected Date: 06/11/2010   Detected Time: 09:25  
  Start Date: 06/11/2010   Start Time: 09:24  
  Anticipated Clear Date: 06/11/2010   Anticipated Clear Time: 12:30  
     
  Incident Headline: : NEWTONHILL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01569
 
     

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System Time Stamp: 06/11/2010 10:38

Broadband Incident Report : : LERWICK AREA 20 MUXS : LOSS OF SERVICE : Reference 30825 : Issue 14 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30825   Issue : 14  
  Detected Date: 02/11/2010   Detected Time: 15:19  
  Start Date: 02/11/2010   Start Time: 15:19  
  Anticipated Clear Date: 06/11/2010   Anticipated Clear Time: 11:30  
     
  Incident Headline: : LERWICK AREA 20 MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0159501806018570195001957
01595018060185701950
 
     

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System Time Stamp: 06/11/2010 09:52

Broadband Incident Report : : NEWTONHILL MUX 101 : LOSS OF SERVICE : Reference 31297 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31297   Issue : 1  
  Detected Date: 06/11/2010   Detected Time: 09:25  
  Start Date: 06/11/2010   Start Time: 09:24  
  Anticipated Clear Date: 06/11/2010   Anticipated Clear Time: 11:24  
     
  Incident Headline: : NEWTONHILL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01569
 
     

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System Time Stamp: 06/11/2010 09:35

Friday, November 5, 2010

Broadband Incident Report : LERWICK AREA 20 MUXS : LOSS OF SERVICE : Reference 30825 : Issue 13 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30825   Issue : 13  
  Detected Date: 02/11/2010   Detected Time: 15:19  
  Start Date: 02/11/2010   Start Time: 15:19  
  Anticipated Clear Date: 06/11/2010   Anticipated Clear Time: 01:00  
     
  Incident Headline: LERWICK AREA 20 MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0159501806018570195001957
01595018060185701950
 
     

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System Time Stamp: 05/11/2010 20:22

Broadband Incident Report : LERWICK AREA 20 MUXS : LOSS OF SERVICE : Reference 30825 : Issue 12 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30825   Issue : 12  
  Detected Date: 02/11/2010   Detected Time: 15:19  
  Start Date: 02/11/2010   Start Time: 15:19  
  Anticipated Clear Date: 05/11/2010   Anticipated Clear Time: 20:00  
     
  Incident Headline: LERWICK AREA 20 MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0159501806018570195001957
01595018060185701950
 
     

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System Time Stamp: 05/11/2010 18:26

Broadband Incident Report : LERWICK AREA 20 MUXS : LOSS OF SERVICE : Reference 30825 : Issue 11 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30825   Issue : 11  
  Detected Date: 02/11/2010   Detected Time: 15:19  
  Start Date: 02/11/2010   Start Time: 15:19  
  Anticipated Clear Date: 05/11/2010   Anticipated Clear Time: 18:00  
     
  Incident Headline: LERWICK AREA 20 MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0159501806018570195001957
01595018060185701950
 
     

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System Time Stamp: 05/11/2010 11:47

Broadband Incident Report : NACTON MUX 001 : DEGRADED SERVICE : Reference 31190 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31190   Issue : FINAL  
  Detected Date: 05/11/2010   Detected Time: 09:23  
  Start Date: 05/11/2010   Start Time: 09:18  
  Actual Clear Date: 05/11/2010   Actual Clear Time: 10:54  
     
  Incident Headline: NACTON MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Power Cycle

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01473
 
     

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System Time Stamp: 05/11/2010 11:32