Thursday, September 11, 2014

Broadband Incident Report : : BRETTON 101 : EMERGENCY PEW : Reference 34457 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34457   Issue : 2  
  Detected Date: 10/09/2014   Detected Time: 22:24  
  Start Date: 10/09/2014   Start Time: 22:24  
  Anticipated Clear Date: 11/09/2014   Anticipated Clear Time: 21:43  
  Next Update Date: 11/09/2014   Next Update Time: 21:43  
     
  Incident Headline: : BRETTON 101 : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Card change required due to alarming card on DSLAM. Expected downtime for upto 90 minutes between 02:00 and 06:00 on 12/09/14. Services at risk if card change is not completed.  
  Dialling Codes Affected:
01924
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NEWCASTLE AREA : LOSS OF SERVICE : Reference 34483 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34483   Issue : FINAL  
  Detected Date: 11/09/2014   Detected Time: 05:47  
  Start Date: 11/09/2014   Start Time: 05:41  
  Actual Clear Date: 11/09/2014   Actual Clear Time: 18:43  
     
  Incident Headline: : MULTIPLE MUXES NEWCASTLE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was fully restored at 18:43 following the repair of the damaged cable. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
014340155601661019122019126
 
  Duration: 0 days 13 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STAMFORDHAM MUX 101 : LOSS OF SERVICE : Reference 34483 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34483   Issue : 1  
  Detected Date: 11/09/2014   Detected Time: 05:47  
  Start Date: 11/09/2014   Start Time: 05:41  
  Anticipated Clear Date: 11/09/2014   Anticipated Clear Time: 08:30  
  Next Update Date: 11/09/2014   Next Update Time: 07:00  
     
  Incident Headline: : STAMFORDHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0124201434014520146501527
0155501556016440166101892
01912201912601984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, September 10, 2014

Broadband Incident Report : : BRETTON 101 : EMERGENCY PEW : Reference 34457 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34457   Issue : 1  
  Detected Date: 10/09/2014   Detected Time: 22:24  
  Start Date: 10/09/2014   Start Time: 22:24  
  Anticipated Clear Date: 11/09/2014   Anticipated Clear Time: 00:24  
  Next Update Date: 10/09/2014   Next Update Time: 23:24  
     
  Incident Headline: : BRETTON 101 : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Card change required due to alarming card on DSLAM. Expected downtime for upto 90 minutes between 02:00 and 06:00 on 11/09/14. Services at risk if card change is not completed.  
  Dialling Codes Affected:
01924
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRETTON 101 : LOSS OF SERVICE : Reference 34433 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34433   Issue : FINAL  
  Detected Date: 10/09/2014   Detected Time: 17:08  
  Start Date: 10/09/2014   Start Time: 17:01  
  Actual Clear Date: 10/09/2014   Actual Clear Time: 19:04  
     
  Incident Headline: : BRETTON 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 19:04 following the power cycle of a card. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01924
 
  Duration: 0 days 02 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRETTON 101 : LOSS OF SERVICE : Reference 34433 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34433   Issue : 3  
  Detected Date: 10/09/2014   Detected Time: 17:08  
  Start Date: 10/09/2014   Start Time: 17:01  
  Anticipated Clear Date: 10/09/2014   Anticipated Clear Time: 21:00  
  Next Update Date: 10/09/2014   Next Update Time: 20:00  
     
  Incident Headline: : BRETTON 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Transmission route has been checked and there are no issues seen. The ADSL team have therefore tasked an engineer to continue investigations at Bretton, ETA 19:00. Spares have also been ordered and we are awaiting an ETA. An update will be issued once the engineer has completed onsite cooperation with the operational team.  
  Dialling Codes Affected:
01924
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRETTON 101 : LOSS OF SERVICE : Reference 34433 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34433   Issue : 2  
  Detected Date: 10/09/2014   Detected Time: 17:08  
  Start Date: 10/09/2014   Start Time: 17:01  
  Anticipated Clear Date: 10/09/2014   Anticipated Clear Time: 19:01  
  Next Update Date: 10/09/2014   Next Update Time: 18:08  
     
  Incident Headline: : BRETTON 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing. Loss of internet services for {272} Broadband customers. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01924
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRETTON 101 : LOSS OF SERVICE : Reference 34433 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34433   Issue : 1  
  Detected Date: 10/09/2014   Detected Time: 17:08  
  Start Date: 10/09/2014   Start Time: 17:01  
  Anticipated Clear Date: 10/09/2014   Anticipated Clear Time: 19:01  
  Next Update Date: 10/09/2014   Next Update Time: 18:08  
     
  Incident Headline: : BRETTON 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01924
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX6. ILFORD3 : PARTIAL LOSS OF SERVICE : Reference 34307 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34307   Issue : FINAL  
  Detected Date: 09/09/2014   Detected Time: 23:59  
  Start Date: 09/09/2014   Start Time: 23:50  
  Actual Clear Date: 10/09/2014   Actual Clear Time: 02:05  
     
  Incident Headline: : ERX6. ILFORD3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 02:05 following a card change at Ilford. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01449014730150801728
 
  Duration: 0 days 02 hours 15 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX6. ILFORD3 : PARTIAL LOSS OF SERVICE : Reference 34307 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34307   Issue : 2  
  Detected Date: 09/09/2014   Detected Time: 23:59  
  Start Date: 09/09/2014   Start Time: 23:50  
  Anticipated Clear Date: 10/09/2014   Anticipated Clear Time: 04:00  
  Next Update Date: 10/09/2014   Next Update Time: 02:30  
     
  Incident Headline: : ERX6. ILFORD3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is en route to Ilford and is expected to arrive at 01:30. He will assist the operational team and perform a card reseat. A spare has been identified on site should it be required. Estimated time of repair is unknown. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
01449014730150801728
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX6. ILFORD3 : PARTIAL LOSS OF SERVICE : Reference 34307 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34307   Issue : 1  
  Detected Date: 09/09/2014   Detected Time: 23:59  
  Start Date: 09/09/2014   Start Time: 23:50  
  Anticipated Clear Date: 10/09/2014   Anticipated Clear Time: 02:06  
  Next Update Date: 10/09/2014   Next Update Time: 01:06  
     
  Incident Headline: : ERX6. ILFORD3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01449014730150801728
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, September 9, 2014

Broadband Incident Report : : LYBSTER MUX 101 : PARTIAL LOSS OF SERVICE : Reference 34158 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34158   Issue : FINAL  
  Detected Date: 09/09/2014   Detected Time: 08:30  
  Start Date: 09/09/2014   Start Time: 08:30  
  Actual Clear Date: 09/09/2014   Actual Clear Time: 10:00  
     
  Incident Headline: : LYBSTER MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 10:00. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01593
 
  Duration: 0 days 01 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDEEN NODE 12005 : DEGRADED SERVICE (CI) : Reference 34167 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34167   Issue : FINAL  
  Detected Date: 09/09/2014   Detected Time: 09:19  
  Start Date: 09/09/2014   Start Time: 09:19  
  Actual Clear Date: 09/09/2014   Actual Clear Time: 09:57  
     
  Incident Headline: : ABERDEEN NODE 12005 : DEGRADED SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09:57 after a hardware change at Aberdeen. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122401261013460156901651
01888
 
  Duration: 0 days 00 hours 38 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.