Saturday, October 26, 2013

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 42754 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42754   Issue : FINAL  
  Detected Date: 26/10/2013   Detected Time: 12:43  
  Start Date: 26/10/2013   Start Time: 12:43  
  Actual Clear Date: 26/10/2013   Actual Clear Time: 17:41  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 17:39 after a card change at Burgh on Bain.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01507
 
  Duration: 0 days 04 hours 58 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 42754 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42754   Issue : 3  
  Detected Date: 26/10/2013   Detected Time: 12:43  
  Start Date: 26/10/2013   Start Time: 12:43  
  Anticipated Clear Date: 26/10/2013   Anticipated Clear Time: 18:00  
  Next Update Date: 26/10/2013   Next Update Time: 16:00  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The engineer on site has re-seated the faulty card but this failed to restore service. A new card is en route with an ETA of 17:10 Next update will be at 18:00 or sooner if significant progress made.
 
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 42754 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42754   Issue : 2  
  Detected Date: 26/10/2013   Detected Time: 12:43  
  Start Date: 26/10/2013   Start Time: 12:43  
  Anticipated Clear Date: 26/10/2013   Anticipated Clear Time: 16:46  
  Next Update Date: 26/10/2013   Next Update Time: 16:00  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer is en route to site to investigate further. New hardware is en route with an ETA of 17:10. There are no on site spares. Root cause and estimated time of repair are not known at present. Next update will be at 16:00 or sooner if significant progress made.
 
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 42754 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42754   Issue : 1  
  Detected Date: 26/10/2013   Detected Time: 12:43  
  Start Date: 26/10/2013   Start Time: 12:43  
  Anticipated Clear Date: 26/10/2013   Anticipated Clear Time: 15:46  
  Next Update Date: 26/10/2013   Next Update Time: 14:30  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause and estimated time of repair are not known at present. Next update will be at 14:30 or sooner if significant progress made.
 
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, October 25, 2013

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE : Reference 42651 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42651   Issue : FINAL  
  Detected Date: 25/10/2013   Detected Time: 13:50  
  Start Date: 25/10/2013   Start Time: 13:47  
  Actual Clear Date: 25/10/2013   Actual Clear Time: 17:15  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was restored at 17:15 following the change of failed card at Tunbridge Wells. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01323017320182501959
 
  Duration: 0 days 03 hours 28 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE : Reference 42651 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42651   Issue : 2  
  Detected Date: 25/10/2013   Detected Time: 13:50  
  Start Date: 25/10/2013   Start Time: 13:47  
  Anticipated Clear Date: 25/10/2013   Anticipated Clear Time: 19:00  
  Next Update Date: 25/10/2013   Next Update Time: 17:15  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The engineer arrived on site and re-seated the card but this has failed to restore service. A new card is en route to site with an ETA of 17:50. An engineer will be tasked to meet the courier and change the card. Next update will be at 18:30
 
  Dialling Codes Affected:
01323017320182501959
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE : Reference 42651 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42651   Issue : 1  
  Detected Date: 25/10/2013   Detected Time: 13:50  
  Start Date: 25/10/2013   Start Time: 13:47  
  Anticipated Clear Date: 25/10/2013   Anticipated Clear Time: 15:53  
  Next Update Date: 25/10/2013   Next Update Time: 15:00  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause and estimated time of repair are not known at present. Next update will be at 15:00.
 
  Dialling Codes Affected:
01323017320182501959
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX : DEGRADED SERVICE : Reference 42554 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42554   Issue : FINAL  
  Detected Date: 25/10/2013   Detected Time: 02:58  
  Start Date: 25/10/2013   Start Time: 02:55  
  Actual Clear Date: 25/10/2013   Actual Clear Time: 03:26  
     
  Incident Headline: : BURGH-ON-BAIN MUX : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 03:26 after a hardware change at Burgh on Bain. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01507
 
  Duration: 0 days 00 hours 31 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX : DEGRADED SERVICE : Reference 42554 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42554   Issue : 2  
  Detected Date: 25/10/2013   Detected Time: 02:58  
  Start Date: 25/10/2013   Start Time: 02:55  
  Anticipated Clear Date: 25/10/2013   Anticipated Clear Time: 05:50  
  Next Update Date: 25/10/2013   Next Update Time: 05:50  
     
  Incident Headline: : BURGH-ON-BAIN MUX : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Service has not yet been restored. Engineer now on site investigating cause of the failure. Next update will be at 05:50..  
  Dialling Codes Affected:
01507
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 399 : DEGRADED SERVICE : Reference 42554 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42554   Issue : 1  
  Detected Date: 25/10/2013   Detected Time: 02:58  
  Start Date: 25/10/2013   Start Time: 02:55  
  Anticipated Clear Date: 25/10/2013   Anticipated Clear Time: 04:55  
  Next Update Date: 25/10/2013   Next Update Time: 03:58  
     
  Incident Headline: : BURGH-ON-BAIN MUX 399 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 04:20 or sooner if significant progress made.  
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, October 23, 2013

Broadband Incident Report : : ERX11.EDINBURGH3 : LOSS OF SERVICE ( CANCELLED PEW229598 ) : Reference 42275 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42275   Issue : FINAL  
  Detected Date: 23/10/2013   Detected Time: 02:32  
  Start Date: 23/10/2013   Start Time: 02:30  
  Actual Clear Date: 23/10/2013   Actual Clear Time: 02:30  
     
  Incident Headline: : ERX11.EDINBURGH3 : LOSS OF SERVICE ( CANCELLED PEW229598 )  
     
  Incident Details: Earlier today an Incident was declared where we informed you that some of your Broadband End Users may have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Closure Details: This incident has been cancelled. Post incident investigations have revealed this was a Planned work and service interruption was expected. PEW229598 refers.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120701236012590129201294
01307013133013144013145013162
0131650131660131670133001334
0133701343013580136101383
01387014142014144014154014155
014157014158014164014176014177
0146401475015050150601540
0155501557015710159301670
0167101700017700177101776
018280185101875019151019156
0191580194601972019970282176
02827660282826028282702829550283025
02830260283834028417502841770287032
02870340287035028794602880770288167
02886740288676028903402890370289077
02890780289080028908202890830289084
02891860289187028925802892610289264
02892660289267028944202894450289447
028926702894420289445
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 42292 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42292   Issue : FINAL  
  Detected Date: 23/10/2013   Detected Time: 08:38  
  Start Date: 23/10/2013   Start Time: 08:32  
  Actual Clear Date: 23/10/2013   Actual Clear Time: 10:50  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was fully restored at 10:50 after a card was changed Manchester. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0124801253012600127401298
0140701484015240153001539
01619401925019380195201989
019250193801952
 
  Duration: 0 days 02 hours 18 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 42292 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42292   Issue : 2  
  Detected Date: 23/10/2013   Detected Time: 08:38  
  Start Date: 23/10/2013   Start Time: 08:32  
  Anticipated Clear Date: 23/10/2013   Anticipated Clear Time: 10:47  
  Next Update Date: 23/10/2013   Next Update Time: 11:34  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is en route to site to change the faulty card with an on site spare card. Next update will be at 11:30.  
  Dialling Codes Affected:
0124801253012600127401298
0140701484015240153001539
01619401925019380195201989
019250193801952
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.