Wednesday, December 29, 2010

Broadband Incident Report : : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 36446 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36446   Issue : FINAL  
  Detected Date: 29/12/2010   Detected Time: 14:18  
  Start Date: 29/12/2010   Start Time: 14:18  
  Actual Clear Date: 29/12/2010   Actual Clear Time: 16:32  
     
  Incident Headline: : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Power Cycle

This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01243
 
     

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System Time Stamp: 29/12/2010 16:46

Broadband Incident Report : : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 36446 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36446   Issue : 3  
  Detected Date: 29/12/2010   Detected Time: 14:18  
  Start Date: 29/12/2010   Start Time: 14:18  
  Anticipated Clear Date: 29/12/2010   Anticipated Clear Time: 17:20  
     
  Incident Headline: : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01243
 
     

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System Time Stamp: 29/12/2010 16:22

Broadband Incident Report : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 36446 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36446   Issue : 2  
  Detected Date: 29/12/2010   Detected Time: 14:18  
  Start Date: 29/12/2010   Start Time: 14:18  
  Anticipated Clear Date: 29/12/2010   Anticipated Clear Time: 16:30  
     
  Incident Headline: EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01243
 
     

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System Time Stamp: 29/12/2010 15:12

Broadband Incident Report : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 36446 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36446   Issue : 1  
  Detected Date: 29/12/2010   Detected Time: 14:18  
  Start Date: 29/12/2010   Start Time: 14:18  
  Anticipated Clear Date: 29/12/2010   Anticipated Clear Time: 16:18  
     
  Incident Headline: EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01243
 
     

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System Time Stamp: 29/12/2010 14:26

Broadband Incident Report : : ILFORD ATM NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 36353 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36353   Issue : FINAL  
  Detected Date: 29/12/2010   Detected Time: 01:28  
  Start Date: 29/12/2010   Start Time: 01:18  
  Actual Clear Date: 29/12/2010   Actual Clear Time: 04:33  
     
  Incident Headline: : ILFORD ATM NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
----------------------------------
Card Change
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0137901953
 
     

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System Time Stamp: 29/12/2010 04:43

Broadband Incident Report : : ILFORD ATM NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 36353 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36353   Issue : 2  
  Detected Date: 29/12/2010   Detected Time: 01:28  
  Start Date: 29/12/2010   Start Time: 01:18  
  Anticipated Clear Date: 29/12/2010   Anticipated Clear Time: 05:17  
     
  Incident Headline: : ILFORD ATM NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0137901953
 
     

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System Time Stamp: 29/12/2010 03:09

Broadband Incident Report : : ILFORD ATM NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 36353 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36353   Issue : 1  
  Detected Date: 29/12/2010   Detected Time: 01:28  
  Start Date: 29/12/2010   Start Time: 01:18  
  Anticipated Clear Date: 29/12/2010   Anticipated Clear Time: 05:17  
     
  Incident Headline: : ILFORD ATM NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0137901953
 
     

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System Time Stamp: 29/12/2010 02:04

Monday, December 27, 2010

Broadband Incident Report : : TREDEGAR MUX 101 : LOSS OF SERVICE : Reference 36300 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36300   Issue : FINAL  
  Detected Date: 27/12/2010   Detected Time: 05:31  
  Start Date: 27/12/2010   Start Time: 05:29  
  Actual Clear Date: 27/12/2010   Actual Clear Time: 16:30  
     
  Incident Headline: : TREDEGAR MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01495
 
     

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System Time Stamp: 27/12/2010 16:41

Broadband Incident Report : : TREDEGAR MUX 101 : LOSS OF SERVICE : Reference 36300 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36300   Issue : 4  
  Detected Date: 27/12/2010   Detected Time: 05:31  
  Start Date: 27/12/2010   Start Time: 05:29  
  Anticipated Clear Date: 27/12/2010   Anticipated Clear Time: 16:27  
     
  Incident Headline: : TREDEGAR MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01495
 
     

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System Time Stamp: 27/12/2010 15:35

Broadband Incident Report : : TREDEGAR MUX 101 : LOSS OF SERVICE : Reference 36300 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36300   Issue : 3  
  Detected Date: 27/12/2010   Detected Time: 05:31  
  Start Date: 27/12/2010   Start Time: 05:29  
  Anticipated Clear Date: 27/12/2010   Anticipated Clear Time: 11:45  
     
  Incident Headline: : TREDEGAR MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer is now on site.
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01495
 
     

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System Time Stamp: 27/12/2010 10:08

Broadband Incident Report : : TREDEGAR MUX 101 : LOSS OF SERVICE : Reference 36300 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36300   Issue : 2  
  Detected Date: 27/12/2010   Detected Time: 05:31  
  Start Date: 27/12/2010   Start Time: 05:29  
  Anticipated Clear Date: 27/12/2010   Anticipated Clear Time: 09:30  
     
  Incident Headline: : TREDEGAR MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01495
 
     

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System Time Stamp: 27/12/2010 08:06

Broadband Incident Report : : TREDEGAR MUX 101 : LOSS OF SERVICE : Reference 36300 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36300   Issue : 1  
  Detected Date: 27/12/2010   Detected Time: 05:31  
  Start Date: 27/12/2010   Start Time: 05:29  
  Anticipated Clear Date: 27/12/2010   Anticipated Clear Time: 08:30  
     
  Incident Headline: : TREDEGAR MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01495
 
     

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System Time Stamp: 27/12/2010 06:30

Friday, December 24, 2010

Broadband Incident Report : : ESR3 SHEFFIELD 3 : LOSS OF SERVICE : Reference 36151 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36151   Issue : FINAL  
  Detected Date: 24/12/2010   Detected Time: 00:34  
  Start Date: 24/12/2010   Start Time: 00:31  
  Actual Clear Date: 24/12/2010   Actual Clear Time: 03:00  
     
  Incident Headline: : ESR3 SHEFFIELD 3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Configuration
This issue may have been due to
a Data Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/12/2010 03:41

Broadband Incident Report : : ESR3 SHEFFIELD 3 : LOSS OF SERVICE : Reference 36151 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36151   Issue : 3  
  Detected Date: 24/12/2010   Detected Time: 00:34  
  Start Date: 24/12/2010   Start Time: 00:31  
  Anticipated Clear Date: 24/12/2010   Anticipated Clear Time: 05:00  
     
  Incident Headline: : ESR3 SHEFFIELD 3 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/12/2010 03:06