Saturday, April 25, 2015

Broadband Incident Report : ADSL : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE : Reference 17339 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17339   Issue : FINAL  
  Detected Date: 25/04/2015   Detected Time: 22:01  
  Start Date: 25/04/2015   Start Time: 22:01  
  Actual Clear Date: 25/04/2015   Actual Clear Time: 23:24  
     
  Incident Headline: ADSL : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 544 Broadband customers.  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01869
 
  Duration: 0 days 01 hours 23 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE : Reference 17339 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17339   Issue : FINAL  
  Detected Date: 25/04/2015   Detected Time: 22:01  
  Start Date: 25/04/2015   Start Time: 22:01  
  Actual Clear Date: 25/04/2015   Actual Clear Time: 23:24  
     
  Incident Headline: : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Loss of internet services for 544 Broadband customers. Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01869
 
  Duration: 0 days 01 hours 23 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE : Reference 17339 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17339   Issue : 2  
  Detected Date: 25/04/2015   Detected Time: 22:01  
  Start Date: 25/04/2015   Start Time: 22:01  
  Anticipated Clear Date: 26/04/2015   Anticipated Clear Time: 02:30  
  Next Update Date: 26/04/2015   Next Update Time: 02:00  
     
  Incident Headline: : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 544 Broadband customers. The ADSL and SDH operational teams have identified a fault between Bicester and Stratton Audley. A task has been raised for an EES engineer to attend Stratton Audley, who should be on site around 23:45, and as a parallel action Openreach have been asked to assign a Precision Test Officer to assist with investigations  
  Dialling Codes Affected:
01869
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY 101 MUX ### : LOSS OF SERVICE : Reference 17339 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17339   Issue : 1  
  Detected Date: 25/04/2015   Detected Time: 22:01  
  Start Date: 25/04/2015   Start Time: 22:01  
  Anticipated Clear Date: 26/04/2015   Anticipated Clear Time: 00:01  
  Next Update Date: 25/04/2015   Next Update Time: 23:01  
     
  Incident Headline: : STRATTON AUDLEY 101 MUX ### : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01869
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY 101 MUX ### : LOSS OF SERVICE : Reference 17339 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17339   Issue : 1  
  Detected Date: 25/04/2015   Detected Time: 22:01  
  Start Date: 25/04/2015   Start Time: 22:01  
  Anticipated Clear Date: 26/04/2015   Anticipated Clear Time: 00:01  
  Next Update Date: 25/04/2015   Next Update Time: 23:01  
     
  Incident Headline: : STRATTON AUDLEY 101 MUX ### : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01869
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, April 24, 2015

Broadband Incident Report : : MULTIPLE MUXES IN WALES : LOSS OF SERVICE : Reference 17020 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17020   Issue : FINAL  
  Detected Date: 24/04/2015   Detected Time: 03:01  
  Start Date: 24/04/2015   Start Time: 03:01  
  Actual Clear Date: 24/04/2015   Actual Clear Time: 07:05  
     
  Incident Headline: : MULTIPLE MUXES IN WALES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored 07:05 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0123901267012690134801379
0143701545015580155901570
0163901646016540169101803
01834019700197401994To Fo
 
  Duration: 0 days 04 hours 04 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN WALES : LOSS OF SERVICE : Reference 17020 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17020   Issue : FINAL  
  Detected Date: 24/04/2015   Detected Time: 03:01  
  Start Date: 24/04/2015   Start Time: 03:01  
  Actual Clear Date: 24/04/2015   Actual Clear Time: 07:05  
     
  Incident Headline: ADSL : MULTIPLE MUXES IN WALES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 07:05 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0123901267012690134801379
0143701545015580155901570
0163901646016540169101803
01834019700197401994To Fo
 
  Duration: 0 days 04 hours 04 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN WALES : LOSS OF SERVICE : Reference 17020 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17020   Issue : 1  
  Detected Date: 24/04/2015   Detected Time: 03:01  
  Start Date: 24/04/2015   Start Time: 03:01  
  Anticipated Clear Date: 24/04/2015   Anticipated Clear Time: 09:00  
  Next Update Date: 24/04/2015   Next Update Time: 09:00  
     
  Incident Headline: : MULTIPLE MUXES IN WALES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is due on site at 06:45 when he will be asked to perform a card reseat. If this is unsuccessful we will await the delivery of the replacement cards and the latest estimated delivery time from the courier is 08:15. Estimated time of repair is unknown at present. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
0123901267012690134801379
0143701545015580155901570
0163901646016540169101803
01834019700197401994To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, April 21, 2015

Broadband Incident Report : ADSL : MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE : Reference 16436 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16436   Issue : FINAL  
  Detected Date: 21/04/2015   Detected Time: 01:45  
  Start Date: 21/04/2015   Start Time: 01:45  
  Actual Clear Date: 21/04/2015   Actual Clear Time: 05:43  
     
  Incident Headline: ADSL : MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 05:43 following a transmission failure in Edinburgh. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122401241012590126101307
0133001334013370133901358
0138201383014640146601528
0154001542015610156901577
0165101674017710177901821
018280188801975To Fo
 
  Duration: 0 days 03 hours 58 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE : Reference 16436 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16436   Issue : 3  
  Detected Date: 21/04/2015   Detected Time: 01:45  
  Start Date: 21/04/2015   Start Time: 01:45  
  Anticipated Clear Date: 21/04/2015   Anticipated Clear Time: 08:00  
  Next Update Date: 21/04/2015   Next Update Time: 08:00  
     
  Incident Headline: : MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A fibre fault was identified in Edinburgh Capital and has been resolved as of 05:43. Whilst it looks like all the muxes have restored, the operational team are checking all 52 muxes to confirm. Next update will be issued once this has been done.  
  Dialling Codes Affected:
0122401241012590126101307
0133001334013370133901358
0138201383014640146601528
0154001542015610156901577
0165101674017710177901821
018280188801975To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES SCOTLAND: LOSS OF SERVICE : Reference 16436 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16436   Issue : 2  
  Detected Date: 21/04/2015   Detected Time: 01:45  
  Start Date: 21/04/2015   Start Time: 01:45  
  Anticipated Clear Date: 21/04/2015   Anticipated Clear Time: 04:33  
  Next Update Date: 21/04/2015   Next Update Time: 04:33  
     
  Incident Headline: : MULTIPLE MUXES SCOTLAND: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for {6206} Broadband customers. This is a child incident of IMT16350/15, 21CN Transmission failure between Aberdeen and Edinburgh. Incident category downgraded. This failure has resulted in the loss of 24 ADSL muxs. Engineers on site at both sites and Technical Services engaged. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
0122401261013300133401337
0133901358013830146401540
0156101569015770165101771
01888To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES SCOTLAND : Reference 16436 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16436   Issue : 1  
  Detected Date: 21/04/2015   Detected Time: 01:45  
  Start Date: 21/04/2015   Start Time: 01:45  
  Anticipated Clear Date: 21/04/2015   Anticipated Clear Time: 03:45  
  Next Update Date: 21/04/2015   Next Update Time: 02:45  
     
  Incident Headline: MULTIPLE MUXES SCOTLAND  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0133001334013370133901358
0138301464015610156901577
01888To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES SCOTLAND : Reference 16436 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16436   Issue : 1  
  Detected Date: 21/04/2015   Detected Time: 01:45  
  Start Date: 21/04/2015   Start Time: 01:45  
  Anticipated Clear Date: 21/04/2015   Anticipated Clear Time: 03:45  
  Next Update Date: 21/04/2015   Next Update Time: 02:45  
     
  Incident Headline: MULTIPLE MUXES SCOTLAND  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0133001334013370133901358
0138301464015610156901577
To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.