Saturday, September 12, 2009

Broadband Incident Report : : STOURPORT MSAN 001 : LOSS OF SERVICE : Reference 22315 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : FINAL  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Actual Clear Date: 12/09/2009   Actual Clear Time: 20:30  
     
  Incident Headline: : STOURPORT MSAN 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Power Cycle


This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01299
 
     

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System Time Stamp: 12/09/2009 23:44

Broadband Incident Report : : STOURPORT MSAN 001 : LOSS OF SERVICE : Reference 22315 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : FINAL  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Actual Clear Date: 12/09/2009   Actual Clear Time: 20:30  
     
  Incident Headline: : STOURPORT MSAN 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Power Cycle


This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01299
 
     

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System Time Stamp: 12/09/2009 23:44

Broadband Incident Report : : STOURPORT MSAN 001 : LOSS OF SERVICE : Reference 22315 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : 5  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Anticipated Clear Date: 12/09/2009   Anticipated Clear Time: 23:30  
     
  Incident Headline: : STOURPORT MSAN 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 20:30, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01299
 
     

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System Time Stamp: 12/09/2009 21:18

Broadband Incident Report : : STOURPORT MSAN 001 : LOSS OF SERVICE : Reference 22315 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : 5  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Anticipated Clear Date: 12/09/2009   Anticipated Clear Time: 23:30  
     
  Incident Headline: : STOURPORT MSAN 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 20:30, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01299
 
     

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System Time Stamp: 12/09/2009 21:18

Broadband Incident Report : STOURPORT MSAN 001 : LOSS OF SERVICE : Reference 22315 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : 4  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Anticipated Clear Date: 12/09/2009   Anticipated Clear Time: 20:30  
     
  Incident Headline: STOURPORT MSAN 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01299
 
     

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System Time Stamp: 12/09/2009 19:32

Broadband Incident Report : STOURPORT MSAN 001 : LOSS OF SERVICE : Reference 22315 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : 4  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Anticipated Clear Date: 12/09/2009   Anticipated Clear Time: 20:30  
     
  Incident Headline: STOURPORT MSAN 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01299
 
     

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System Time Stamp: 12/09/2009 19:32

Broadband Incident Report : STOURPORT MSAN 001 : LOSS OF SERVICE : Reference 22315 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : 3  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Anticipated Clear Date: 12/09/2009   Anticipated Clear Time: 19:52  
     
  Incident Headline: STOURPORT MSAN 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01299
 
     

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System Time Stamp: 12/09/2009 18:51

Broadband Incident Report : STOURPORT MSAN 001 : LOSS OF SERVICE : Reference 22315 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : 3  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Anticipated Clear Date: 12/09/2009   Anticipated Clear Time: 19:52  
     
  Incident Headline: STOURPORT MSAN 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01299
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/09/2009 18:51

Broadband Incident Report : STOURPORT DSL 001 : LOSS OF SERVICE : Reference 22315 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : 2  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Anticipated Clear Date: 12/09/2009   Anticipated Clear Time: 19:52  
     
  Incident Headline: STOURPORT DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01299
 
     

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System Time Stamp: 12/09/2009 18:21

Broadband Incident Report : STOURPORT DSL 001 : LOSS OF SERVICE : Reference 22315 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : 2  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Anticipated Clear Date: 12/09/2009   Anticipated Clear Time: 19:52  
     
  Incident Headline: STOURPORT DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01299
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 12/09/2009 18:21

Broadband Incident Report : STOURPORT DSL 001 : LOSS OF SERVICE : Reference 22315 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : 1  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Anticipated Clear Date: 12/09/2009   Anticipated Clear Time: 19:52  
     
  Incident Headline: STOURPORT DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01299
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/09/2009 18:07

Broadband Incident Report : STOURPORT DSL 001 : LOSS OF SERVICE : Reference 22315 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22315   Issue : 1  
  Detected Date: 12/09/2009   Detected Time: 18:01  
  Start Date: 12/09/2009   Start Time: 17:52  
  Anticipated Clear Date: 12/09/2009   Anticipated Clear Time: 19:52  
     
  Incident Headline: STOURPORT DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01299
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/09/2009 18:07

Broadband Incident Report : : CRANLEIGH HOST MUX 101 & LOXWOOD CHILD MUX 101: INTERMITTENT LOSS OF SERVICE : Reference 22277 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22277   Issue : FINAL  
  Detected Date: 11/09/2009   Detected Time: 19:26  
  Start Date: 11/09/2009   Start Time: 19:23  
  Actual Clear Date: 12/09/2009   Actual Clear Time: 01:32  
     
  Incident Headline: : CRANLEIGH HOST MUX 101 & LOXWOOD CHILD MUX 101: INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
equipment failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0140301483
 
     

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System Time Stamp: 12/09/2009 05:29

Broadband Incident Report : : CRANLEIGH HOST MUX 101 & LOXWOOD CHILD MUX 101: INTERMITTENT LOSS OF SERVICE : Reference 22277 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22277   Issue : FINAL  
  Detected Date: 11/09/2009   Detected Time: 19:26  
  Start Date: 11/09/2009   Start Time: 19:23  
  Actual Clear Date: 12/09/2009   Actual Clear Time: 01:32  
     
  Incident Headline: : CRANLEIGH HOST MUX 101 & LOXWOOD CHILD MUX 101: INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
equipment failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0140301483
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 12/09/2009 05:29