Saturday, November 17, 2012

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL LOSS OF SERVICE : Reference 40623 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40623   Issue : INITIAL/FINAL  
  Detected Date: 17/11/2012   Detected Time: 01:37  
  Start Date: 17/11/2012   Start Time: 01:33  
  Actual Clear Date: 17/11/2012   Actual Clear Time: 01:39  
     
  Incident Headline: : BRIGHTON NODE 04004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service has been restored as of 01:39; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01273013230143501798LLSD0
013230143501798
 
  Duration: 0 days 00 hours 06 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, November 16, 2012

Broadband Incident Report : : READING EDGE SWITCH ROUTER 4 : LOSS OF SERVICE : Reference 40612 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40612   Issue : FINAL  
  Detected Date: 16/11/2012   Detected Time: 21:19  
  Start Date: 16/11/2012   Start Time: 21:08  
  Actual Clear Date: 16/11/2012   Actual Clear Time: 21:38  
     
  Incident Headline: : READING EDGE SWITCH ROUTER 4 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 21:38 by completing a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117901189012020122501235
0124201249012560125801264
0127101297013050134401363
0137301380013920139501398
0140401420014540145801460
0148801491014940150301531
0160801628016660172501726
0173601747017520176101769
0179301803018220182301837
0184401865018840192901934
01935019800199302380250238026
02380270238036023804602380810238090
023803602380460238081
 
  Duration: 0 days 00 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE SWITCH ROUTER 4 : LOSS OF SERVICE : Reference 40612 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40612   Issue : 1  
  Detected Date: 16/11/2012   Detected Time: 21:19  
  Start Date: 16/11/2012   Start Time: 21:08  
  Anticipated Clear Date: 16/11/2012   Anticipated Clear Time: 23:08  
  Next Update Date: 16/11/2012   Next Update Time: 22:45  
     
  Incident Headline: : READING EDGE SWITCH ROUTER 4 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 22.45
 
  Dialling Codes Affected:
0117901189012020122501235
0124201249012560125801264
0127101297013050134401363
0137301380013920139501398
0140401420014540145801460
0148801491014940150301531
0160801628016660172501726
0173601747017520176101769
0179301803018220182301837
0184401865018840192901934
01935019800199302380250238026
02380270238036023804602380810238090
023803602380460238081
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05143 : PARTIAL LOSS OF SERVICE : Reference 40607 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40607   Issue : INITIAL/FINAL  
  Detected Date: 16/11/2012   Detected Time: 20:09  
  Start Date: 16/11/2012   Start Time: 20:04  
  Actual Clear Date: 16/11/2012   Actual Clear Time: 20:06  
     
  Incident Headline: : READING NODE 05143 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service has been restored as of 20:06 by completing a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120801305014200145801761
01884013050142001458
 
  Duration: 0 days 00 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, November 15, 2012

Broadband Incident Report : : MILTON KEYNES2 EDGE ROUTE SWITCH 15 : PARTIAL LOSS OF SERVICE : Reference 40494 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40494   Issue : FINAL  
  Detected Date: 15/11/2012   Detected Time: 13:10  
  Start Date: 15/11/2012   Start Time: 13:07  
  Actual Clear Date: 15/11/2012   Actual Clear Time: 13:12  
     
  Incident Headline: : MILTON KEYNES2 EDGE ROUTE SWITCH 15 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:12 by re-seat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117301179011890120201223
0122501234012350124301249
0125601264012710128501296
0130801332013530135401380
0140601440014420145401480
0148701488014910153001582
0160401608016350163801722
0172601730017330173601747
0175201754017630176701778
0178001799018270183201844
018650187201933019800238036
02380450238056023806102380620238084
023924602380610238062
 
  Duration: 0 days 00 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES2 EDGE ROUTE SWITCH 15 : PARTIAL LOSS OF SERVICE : Reference 40494 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40494   Issue : 1  
  Detected Date: 15/11/2012   Detected Time: 13:10  
  Start Date: 15/11/2012   Start Time: 13:07  
  Anticipated Clear Date: 15/11/2012   Anticipated Clear Time: 15:07  
  Next Update Date: 15/11/2012   Next Update Time: 14:15  
     
  Incident Headline: : MILTON KEYNES2 EDGE ROUTE SWITCH 15 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team are carrying out initial remote diagnosis.  
  Dialling Codes Affected:
0117301179011890120201223
0122501234012350124301249
0125601264012710128501296
0130801332013530135401380
0140601440014420145401480
0148701488014910153001582
0160401608016350163801722
0172601730017330173601747
0175201754017630176701778
0178001799018270183201844
018650187201933019800238036
02380450238056023806102380620238084
023924602380610238062
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 40440 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40440   Issue : FINAL  
  Detected Date: 15/11/2012   Detected Time: 04:07  
  Start Date: 15/11/2012   Start Time: 04:07  
  Actual Clear Date: 15/11/2012   Actual Clear Time: 04:12  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: This is notification of an incident that has already been resolved. Service has been restored as of 04:12 by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0129001292012940136001387
014141014142014750149901560
0156301499
 
  Duration: 0 days 00 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, November 14, 2012

Broadband SERIOUS Incident Report : : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670) : Reference 40335 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40335   Issue : FINAL  
  Detected Date: 14/11/2012   Detected Time: 06:01  
  Start Date: 14/11/2012   Start Time: 06:00  
  Actual Clear Date: 14/11/2012   Actual Clear Time: 12:25  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670)  
     
  Incident Details: On 14th November BT experienced some difficulties with an MSIP Node at Irvine Bourtree.
The fault was identified at 06:00 and and was upgraded within BT to a SI
The difficulty was as a result of failed control card following planned work.
 
  Closure Details: Service has been restored as of 12:25 by completing re-configuration, card re-seats and remote resets. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0129001292012940135701360
01387014141014142014153014156
0141880141940141950147501499
0150501555015600156301576
0169801700
 
  Duration: 0 days 06 hours 25 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670) : Reference 40335 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40335   Issue : 8  
  Detected Date: 14/11/2012   Detected Time: 06:01  
  Start Date: 14/11/2012   Start Time: 06:00  
  Anticipated Clear Date: 14/11/2012   Anticipated Clear Time: 13:39  
  Next Update Date: 14/11/2012   Next Update Time: 13:45  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670)  
     
  Incident Details:
On 14th November BT experienced some difficulties with an MSIP Node at Irvine Bourtree.
The fault was identified at 06:00 and and was upgraded within BT to a SI
The difficulty was as a result of failed control card following planned work.
 
  Progress Details: Line card resets completed. Circuits now being tested to confirm service restoration.  
  Dialling Codes Affected:
0129001292012940135701360
01387014141014142014153014156
0141880141940141950147501499
0150501555015600156301576
0169801700
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670) : Reference 40335 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40335   Issue : 7  
  Detected Date: 14/11/2012   Detected Time: 06:01  
  Start Date: 14/11/2012   Start Time: 06:00  
  Anticipated Clear Date: 14/11/2012   Anticipated Clear Time: 12:37  
  Next Update Date: 14/11/2012   Next Update Time: 12:45  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670)  
     
  Incident Details: On 14th November BT experienced some difficulties with an MSIP Node at Irvine Bourtree.
The fault was identified at 06:00 and and was upgraded within BT to a SI
The difficulty was as a result of failed control card following planned work.
 
  Progress Details: The node is currently carrying an expected amount of traffic, however there are still faults present. These are currently being investigated on the technical bridge.  
  Dialling Codes Affected:
0129001292012940135701360
01387014141014142014153014156
0141880141940141950147501499
0150501555015600156301576
0169801700
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670) : Reference 40335 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40335   Issue : 6  
  Detected Date: 14/11/2012   Detected Time: 06:01  
  Start Date: 14/11/2012   Start Time: 06:00  
  Anticipated Clear Date: 14/11/2012   Anticipated Clear Time: 11:45  
  Next Update Date: 14/11/2012   Next Update Time: 11:45  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670)  
     
  Incident Details:
On 14th November BT experienced some difficulties with an MSIP Node at Irvine Bourtree.
The fault was identified at 06:00 and and was upgraded within BT to a SI
The difficulty was as a result of failed control card following planned work.
 
  Progress Details: All line cards reset. Testing is currently being undertaken to ensure all traffic has been restored.  
  Dialling Codes Affected:
0129001292012940135701360
01387014141014142014153014156
0141880141940141950147501499
0150501555015600156301576
0169801700
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670) : Reference 40335 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40335   Issue : 5  
  Detected Date: 14/11/2012   Detected Time: 06:01  
  Start Date: 14/11/2012   Start Time: 06:00  
  Anticipated Clear Date: 14/11/2012   Anticipated Clear Time: 10:45  
  Next Update Date: 14/11/2012   Next Update Time: 11:00  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670)  
     
  Incident Details: On 14th November BT experienced some difficulties with an MSIP Node at Irvine Bourtree.
The fault was identified at 06:00 and and was upgraded within BT to a SI
The difficulty was as a result of failed control card following planned work.
 
  Progress Details: card re-seats and link resets are being carried out. Traffic is starting to build across the node.  
  Dialling Codes Affected:
0129001292012940135701360
01387014141014142014153014156
0141880141940141950147501499
0150501555015600156301576
0169801700
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.