Saturday, December 1, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW063468 Standard - (MID 9248220)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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01/12/2007 02:00
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Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW063468

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Friday, November 30, 2007

Broadband Incident Report : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : FINAL  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Actual Clear Date: 30/11/2007   Actual Clear Time: 17:35  
     
  Incident Headline: HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a cble change

This issue may have been due to

a Cable Fault

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01279
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/11/2007 19:12

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW066764 Emergency - (MID 9246000)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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30/11/2007 15:44
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW066764

Planned duration details:

Planned start: 13/12/2007 03:00

Planned finish: 13/12/2007 05:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 2 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 13 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 13  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 30/11/2007   Anticipated Clear Time: 13:45  
     
  Incident Headline: : HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
Cable being pulled in at present

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/11/2007 12:48

Broadband Incident Report : : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 12 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 12  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 30/11/2007   Anticipated Clear Time: 13:03  
     
  Incident Headline: : HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


Resourse on site to commence cable restoration

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/11/2007 12:08

Broadband Incident Report : : LEYLAND MUX 301 & LEYLAND MSAN 301 : LOSS OF SERVICE : Reference 29852 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29852   Issue : FINAL  
  Detected Date: 30/11/2007   Detected Time: 10:39  
  Start Date: 30/11/2007   Start Time: 10:39  
  Actual Clear Date: 30/11/2007   Actual Clear Time: 11:30  
     
  Incident Headline: : LEYLAND MUX 301 & LEYLAND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].






 
  Progress Details: Service has been restored by completing a


Reset of a Card

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01772
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 30/11/2007 11:42

Broadband Incident Report : : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 11 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 11  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 30/11/2007   Anticipated Clear Time: 11:59  
     
  Incident Headline: : HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


Field Maintenance team dealing with cable failure

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 30/11/2007 11:03

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW066723 Emergency - (MID 9242860)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
30/11/2007 10:45
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW066723

Planned duration details:

Planned start: 11/12/2007 06:15

Planned finish: 11/12/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW066712 Emergency - (MID 9242504)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
30/11/2007 10:27
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW066712

Planned duration details:

Planned start: 13/12/2007 01:00

Planned finish: 13/12/2007 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 2 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 10 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 10  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 30/11/2007   Anticipated Clear Time: 10:55  
     
  Incident Headline: : HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Traffic lights are required on site for safety precautions before commencing with the fault, further updates will be available as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 30/11/2007 09:58

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW065795 Emergency - (MID 9241651)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
30/11/2007 08:52
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Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW065795

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW065795 Emergency - (MID 9241747)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
30/11/2007 08:52
-----------------------------------------------------------------------------------------------------

Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW065795

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW065795 Emergency - (MID 9241843)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
30/11/2007 08:52
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW065795

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 9  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 30/11/2007   Anticipated Clear Time: 10:00  
     
  Incident Headline: : HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:



Operational teams are completing further diagnostics.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 30/11/2007 08:41

Thursday, November 29, 2007

Broadband Incident Report : : HOMEGATEWAY 1 FOR ENG LIMITED SERVICE PROVIDER : LOSS OF RESILIENCE : Reference 29733 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29733   Issue : FINAL  
  Detected Date: 29/11/2007   Detected Time: 06:43  
  Start Date: 29/11/2007   Start Time: 04:40  
  Actual Clear Date: 29/11/2007   Actual Clear Time: 20:51  
     
  Incident Headline: : HOMEGATEWAY 1 FOR ENG LIMITED SERVICE PROVIDER : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Card Change

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 29/11/2007 21:10

Broadband Incident Report : : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 8  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 30/11/2007   Anticipated Clear Time: 10:00  
     
  Incident Headline: : HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Cable failure due to another utility hitting cable. work suspended this evening due to lighting - repair to be completed in daylight hours

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 29/11/2007 20:14

Broadband Incident Report : : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 7  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 29/11/2007   Anticipated Clear Time: 18:07  
     
  Incident Headline: : HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs FNM_DSL_102 FNM-ADSL-101





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Precision Testing Officer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 29/11/2007 17:12

Broadband Incident Report : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 6  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 29/11/2007   Anticipated Clear Time: 16:00  
     
  Incident Headline: HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs HENHAM MUX 101 & 102





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 29/11/2007 14:41

Broadband Incident Report : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 5  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 29/11/2007   Anticipated Clear Time: 16:00  
     
  Incident Headline: HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs HENHAM MUX 101 & 102





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 29/11/2007 14:25

Broadband Incident Report : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 4  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 29/11/2007   Anticipated Clear Time: 14:00  
     
  Incident Headline: HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 29/11/2007 12:58

Broadband Incident Report : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 3  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 29/11/2007   Anticipated Clear Time: 12:46  
     
  Incident Headline: HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs HENHAM MUX 101 & 102





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is completing further diagnostics.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 29/11/2007 11:52

Broadband Incident Report : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 2  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 29/11/2007   Anticipated Clear Time: 12:30  
     
  Incident Headline: HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs HENHAM MUX 101 & 102





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01279
 
     

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System Time Stamp: 29/11/2007 11:22

Broadband Incident Report : HENHAM MUX 101 & 102 : LOSS OF SERVICE : Reference 29744 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29744   Issue : 1  
  Detected Date: 29/11/2007   Detected Time: 10:22  
  Start Date: 29/11/2007   Start Time: 10:20  
  Anticipated Clear Date: 29/11/2007   Anticipated Clear Time: 12:20  
     
  Incident Headline: HENHAM MUX 101 & 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs HENHAM MUX 101 & 102







 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01279
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 29/11/2007 10:32