Tuesday, January 21, 2014

Broadband Incident Report : : CALLANDER MUX 101 : LOSS OF SERVICE : Reference 2593 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2593   Issue : FINAL  
  Detected Date: 21/01/2014   Detected Time: 00:58  
  Start Date: 21/01/2014   Start Time: 00:58  
  Actual Clear Date: 21/01/2014   Actual Clear Time: 04:30  
     
  Incident Headline: : CALLANDER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 04:30 after a hardware change at Callander. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01877
 
  Duration: 0 days 03 hours 32 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CALLANDER MUX 101 : LOSS OF SERVICE : Reference 2593 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2593   Issue : 3  
  Detected Date: 21/01/2014   Detected Time: 00:58  
  Start Date: 21/01/2014   Start Time: 00:58  
  Anticipated Clear Date: 21/01/2014   Anticipated Clear Time: 06:00  
  Next Update Date: 21/01/2014   Next Update Time: 06:00  
     
  Incident Headline: : CALLANDER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site is liaising with the operational team and has changed the faulty hardware with the delivered spare. Next update will be issued upon service restoration.  
  Dialling Codes Affected:
01877
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CALLANDER MUX 101 : LOSS OF SERVICE : Reference 2593 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2593   Issue : 2  
  Detected Date: 21/01/2014   Detected Time: 00:58  
  Start Date: 21/01/2014   Start Time: 00:58  
  Anticipated Clear Date: 21/01/2014   Anticipated Clear Time: 06:00  
  Next Update Date: 21/01/2014   Next Update Time: 04:30  
     
  Incident Headline: : CALLANDER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site investigating the root cause of the failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
01877
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CALLANDER MUX 101 : LOSS OF SERVICE : Reference 2593 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2593   Issue : 1  
  Detected Date: 21/01/2014   Detected Time: 00:58  
  Start Date: 21/01/2014   Start Time: 00:58  
  Anticipated Clear Date: 21/01/2014   Anticipated Clear Time: 04:00  
  Next Update Date: 21/01/2014   Next Update Time: 02:30  
     
  Incident Headline: : CALLANDER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is unknown at present. Next update will be at 02:30 or sooner if significant progress is made.  
  Dialling Codes Affected:
01877
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, January 20, 2014

Broadband Incident Report : : BRIGHTON NODE 04004 : DEGRADED SERVICE : Reference 2490 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2490   Issue : FINAL  
  Detected Date: 19/01/2014   Detected Time: 23:39  
  Start Date: 19/01/2014   Start Time: 23:34  
  Actual Clear Date: 20/01/2014   Actual Clear Time: 06:45  
     
  Incident Headline: : BRIGHTON NODE 04004 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 06:45 after a hardware change at Bristol.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01273
 
  Duration: 0 days 07 hours 11 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : DEGRADED SERVICE : Reference 2490 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2490   Issue : 4  
  Detected Date: 19/01/2014   Detected Time: 23:39  
  Start Date: 19/01/2014   Start Time: 23:34  
  Anticipated Clear Date: 20/01/2014   Anticipated Clear Time: 10:00  
  Next Update Date: 20/01/2014   Next Update Time: 08:00  
     
  Incident Headline: : BRIGHTON NODE 04004 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer en route to Kemptown ETA 06:30. He will take the card to Brighton to install. Next update will be issued once he has done that.  
  Dialling Codes Affected:
01273
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : DEGRADED SERVICE : Reference 2490 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2490   Issue : 3  
  Detected Date: 19/01/2014   Detected Time: 23:39  
  Start Date: 19/01/2014   Start Time: 23:34  
  Anticipated Clear Date: 20/01/2014   Anticipated Clear Time: 10:00  
  Next Update Date: 20/01/2014   Next Update Time: 08:00  
     
  Incident Headline: : BRIGHTON NODE 04004 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: First spare delivered and a task has been raised for an engineer to pick up the card and liaise with the operational team. Next update will be issued once resource has been allocated.  
  Dialling Codes Affected:
01273
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : DEGRADED SERVICE : Reference 2490 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2490   Issue : 2  
  Detected Date: 19/01/2014   Detected Time: 23:39  
  Start Date: 19/01/2014   Start Time: 23:34  
  Anticipated Clear Date: 20/01/2014   Anticipated Clear Time: 06:30  
  Next Update Date: 20/01/2014   Next Update Time: 04:30  
     
  Incident Headline: : BRIGHTON NODE 04004 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Card reseat at Brighton was unsuccessful along with remote restore actions. Spares have been ordered and are expected to arrive by 03:45 and 05:20. Next update will be issued once the first spare is installed.  
  Dialling Codes Affected:
01273
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BASINGSTOKE NODE 05011 : DEGRADED SERVICE : Reference 2491 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2491   Issue : FINAL  
  Detected Date: 20/01/2014   Detected Time: 00:15  
  Start Date: 20/01/2014   Start Time: 00:12  
  Actual Clear Date: 20/01/2014   Actual Clear Time: 00:47  
     
  Incident Headline: : BASINGSTOKE NODE 05011 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 00:47 after a hardware re-seat was performed at Basingstoke. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125201256012640142001962
012560126401420
 
  Duration: 0 days 00 hours 35 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BASINGSTOKE NODE 05011 : DEGRADED SERVICE : Reference 2491 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2491   Issue : 1  
  Detected Date: 20/01/2014   Detected Time: 00:15  
  Start Date: 20/01/2014   Start Time: 00:12  
  Anticipated Clear Date: 20/01/2014   Anticipated Clear Time: 04:00  
  Next Update Date: 20/01/2014   Next Update Time: 02:00  
     
  Incident Headline: : BASINGSTOKE NODE 05011 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be at 02:00.  
  Dialling Codes Affected:
0125201256012640142001962
012560126401420
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, January 19, 2014

Broadband Incident Report : : BRIGHTON NODE 04004 : DEGRADED SERVICE (CI) : Reference 2490 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2490   Issue : 1  
  Detected Date: 19/01/2014   Detected Time: 23:39  
  Start Date: 19/01/2014   Start Time: 23:34  
  Anticipated Clear Date: 20/01/2014   Anticipated Clear Time: 02:00  
  Next Update Date: 20/01/2014   Next Update Time: 02:00  
     
  Incident Headline: : BRIGHTON NODE 04004 : DEGRADED SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is unknown at present. Next update will be at 02:00 or sooner if significant progress is made.  
  Dialling Codes Affected:
01273
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

BTWholesale.com Service Failure - Service Restored

 bt wholesale  
BTWholesale.com E-chat Portal 
Service Failure : Service Restored
 Dear Customer,

We are pleased to report that service has been restored to BTWholesale.com E-chat Portal.

BT Wholesale regrets any inconvenience which may have been caused by these issues.

If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com.

Regards

System Support Administrator
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

BTWholesale.com
btwholesale.direct@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.
 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

BTWholesale.com Service Failure - Update 1

 bt wholesale  
BTWholesale.com Echat Portal 
Service Failure : Update 1
 

Dear Customer,


Unfortunately we are still experiencing difficulties with our advisors being able to answer your queries via e-chat.

Could you please therefore try and refrain from contacting us via e-chat until the issue is resolved.

BTW ask that our customers check and utilise all available update systems to require the latest information on your faults and orders but if you do need to contact us then please use the numbers below.

Customer Service IP/Data/WBC - Please ring 0800 678 1107

Customer Service FTTC - Please ring 0800 678 1107

Customer Service Broadband Network Incident Desk - Please ring 0800 678 1107 opt 2/2

Work has commenced to restore service.


BT Wholesale regrets any inconvenience this may cause you and will keep you updated within 2 hours.

If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com.

Regards

System Support Administrator
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

BTWholesale.com
btwholesale.direct@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

Broadband Incident Report : : BAMPTON NODE 11035 : PARTIAL LOSS OF SERVICE : Reference 2472 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2472   Issue : INITIAL/FINAL  
  Detected Date: 19/01/2014   Detected Time: 17:44  
  Start Date: 19/01/2014   Start Time: 17:44  
  Actual Clear Date: 19/01/2014   Actual Clear Time: 17:45  
     
  Incident Headline: : BAMPTON NODE 11035 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service fully restored at 17.45 after a remote reset was performed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0139801643
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.