Thursday, July 6, 2017

Broadband Incident Report : ADSL : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 36958 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36958   Issue : FINAL  
  Detected Date: 06/07/2017   Detected Time: 12:55  
  Start Date: 06/07/2017   Start Time: 12:55  
  Actual Clear Date: 06/07/2017   Actual Clear Time: 14:58  
     
  Incident Headline: ADSL : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 14:58 after a hardware change Chelwood Gate. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01825
 
  Duration: 0 days 02 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 36958 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36958   Issue : 3  
  Detected Date: 06/07/2017   Detected Time: 12:55  
  Start Date: 06/07/2017   Start Time: 12:55  
  Anticipated Clear Date: 06/07/2017   Anticipated Clear Time: 17:00  
  Next Update Date: 06/07/2017   Next Update Time: 16:00  
     
  Incident Headline: : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is currently on site cooping with the technical support team. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01825
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 36958 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36958   Issue : 2  
  Detected Date: 06/07/2017   Detected Time: 12:55  
  Start Date: 06/07/2017   Start Time: 12:55  
  Anticipated Clear Date: 06/07/2017   Anticipated Clear Time: 17:00  
  Next Update Date: 06/07/2017   Next Update Time: 14:55  
     
  Incident Headline: : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Loss of service to 110 Customers in an exchange CHELWOOD GATE.
Engineer is on way to site to investigate why loss of service has occurred.
 
  Dialling Codes Affected:
01825
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 36958 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36958   Issue : 1  
  Detected Date: 06/07/2017   Detected Time: 12:55  
  Start Date: 06/07/2017   Start Time: 12:55  
  Anticipated Clear Date: 06/07/2017   Anticipated Clear Time: 17:00  
  Next Update Date: 06/07/2017   Next Update Time: 14:55  
     
  Incident Headline: : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01825
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 5, 2017

Broadband Incident Report : ADSL : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 36697 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36697   Issue : FINAL  
  Detected Date: 05/07/2017   Detected Time: 16:42  
  Start Date: 05/07/2017   Start Time: 16:31  
  Actual Clear Date: 05/07/2017   Actual Clear Time: 21:30  
     
  Incident Headline: ADSL : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 21:30 after fibres cleaned and a power cycle was performed at Chelwood Gate. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01825
 
  Duration: 0 days 04 hours 58 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 36697 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36697   Issue : 6  
  Detected Date: 05/07/2017   Detected Time: 16:42  
  Start Date: 05/07/2017   Start Time: 16:31  
  Anticipated Clear Date: 05/07/2017   Anticipated Clear Time: 23:00  
  Next Update Date: 05/07/2017   Next Update Time: 22:30  
     
  Incident Headline: : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The engineer is now on site carrying out further investigations, next update will be upon service restoration.  
  Dialling Codes Affected:
01825
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 36697 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36697   Issue : 5  
  Detected Date: 05/07/2017   Detected Time: 16:42  
  Start Date: 05/07/2017   Start Time: 16:31  
  Anticipated Clear Date: 05/07/2017   Anticipated Clear Time: 22:00  
  Next Update Date: 05/07/2017   Next Update Time: 21:15  
     
  Incident Headline: : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The engineer will be on site at 20:15 to investigate the failure.  
  Dialling Codes Affected:
01825
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 36697 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36697   Issue : 4  
  Detected Date: 05/07/2017   Detected Time: 16:42  
  Start Date: 05/07/2017   Start Time: 16:31  
  Anticipated Clear Date: 05/07/2017   Anticipated Clear Time: 21:00  
  Next Update Date: 05/07/2017   Next Update Time: 19:34  
     
  Incident Headline: : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site to carry out further investigations, eta to be confirmed. Next update will be once the engineer has arrived on site.  
  Dialling Codes Affected:
01825
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 36697 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36697   Issue : 3  
  Detected Date: 05/07/2017   Detected Time: 16:42  
  Start Date: 05/07/2017   Start Time: 16:31  
  Anticipated Clear Date: 05/07/2017   Anticipated Clear Time: 21:00  
  Next Update Date: 05/07/2017   Next Update Time: 19:00  
     
  Incident Headline: : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational teams are co-operating to establish the route cause. Diagnostics are ongoing. Estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01825
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHELWOOD GATE MUX 101 : LOSS OF SERVICE : Reference 36697 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36697   Issue : 2  
  Detected Date: 05/07/2017   Detected Time: 16:42  
  Start Date: 05/07/2017   Start Time: 16:31  
  Anticipated Clear Date: 05/07/2017   Anticipated Clear Time: 18:31  
  Next Update Date: 05/07/2017   Next Update Time: 17:42  
     
  Incident Headline: : CHELWOOD GATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01825
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHELWOOD GATE MUX 101 : LOSS OF SERVICE : Reference 36697 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36697   Issue : 1  
  Detected Date: 05/07/2017   Detected Time: 16:42  
  Start Date: 05/07/2017   Start Time: 16:31  
  Anticipated Clear Date: 05/07/2017   Anticipated Clear Time: 18:31  
  Next Update Date: 05/07/2017   Next Update Time: 17:42  
     
  Incident Headline: : CHELWOOD GATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01825
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, July 2, 2017

Broadband Incident Report : ADSL : KINELLAR EXCHANGE MUX 301: LOSS OF SERVICE : Reference 36091 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36091   Issue : FINAL  
  Detected Date: 02/07/2017   Detected Time: 21:13  
  Start Date: 02/07/2017   Start Time: 21:13  
  Actual Clear Date: 02/07/2017   Actual Clear Time: 22:43  
     
  Incident Headline: ADSL : KINELLAR EXCHANGE MUX 301: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 22:43 following a power cycle BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224
 
  Duration: 0 days 01 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : KINELLAR EXCHANGE MUX 301: LOSS OF SERVICE : Reference 36091 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36091   Issue : FINAL  
  Detected Date: 02/07/2017   Detected Time: 21:13  
  Start Date: 02/07/2017   Start Time: 21:13  
  Actual Clear Date: 02/07/2017   Actual Clear Time: 22:43  
     
  Incident Headline: ADSL : KINELLAR EXCHANGE MUX 301: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 22:43 following a power cycle BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224
 
  Duration: 0 days 01 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.