Saturday, April 30, 2016

Broadband Incident Report : ADSL :[BURTON BRADSTOCK]: MUX 001 : LOSS OF SERVICE : Reference 20470 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20470   Issue : FINAL  
  Detected Date: 30/04/2016   Detected Time: 02:20  
  Start Date: 30/04/2016   Start Time: 02:13  
  Actual Clear Date: 30/04/2016   Actual Clear Time: 02:13  
     
  Incident Headline: ADSL :[BURTON BRADSTOCK]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled.  
  Closure Details: Incident cancelled as detailed under EPEW IMT20409/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01308
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BURTON BRADSTOCK]: MUX 001 : LOSS OF SERVICE : Reference 20470 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20470   Issue : FINAL  
  Detected Date: 30/04/2016   Detected Time: 02:20  
  Start Date: 30/04/2016   Start Time: 02:13  
  Actual Clear Date: 30/04/2016   Actual Clear Time: 02:13  
     
  Incident Headline: ADSL :[BURTON BRADSTOCK]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled.  
  Closure Details: Incident cancelled as detailed under EPEW IMT20409/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01308
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BURTON BRADSTOCK MUX 001 : LOSS OF SERVICE EPEW : Reference 20409 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20409   Issue : FINAL  
  Detected Date: 29/04/2016   Detected Time: 14:38  
  Start Date: 29/04/2016   Start Time: 14:38  
  Actual Clear Date: 30/04/2016   Actual Clear Time: 04:33  
     
  Incident Headline: ADSL : BURTON BRADSTOCK MUX 001 : LOSS OF SERVICE EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 04:33 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01308
 
  Duration: 0 days 13 hours 55 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BURTON BRADSTOCK MUX 001 : LOSS OF SERVICE EPEW : Reference 20409 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20409   Issue : FINAL  
  Detected Date: 29/04/2016   Detected Time: 14:38  
  Start Date: 29/04/2016   Start Time: 14:38  
  Actual Clear Date: 30/04/2016   Actual Clear Time: 04:33  
     
  Incident Headline: ADSL : BURTON BRADSTOCK MUX 001 : LOSS OF SERVICE EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 04:33 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01308
 
  Duration: 0 days 13 hours 55 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BURTON BRADSTOCK]: MUX 001 : LOSS OF SERVICE : Reference 20470 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20470   Issue : 1  
  Detected Date: 30/04/2016   Detected Time: 02:20  
  Start Date: 30/04/2016   Start Time: 02:13  
  Anticipated Clear Date: 30/04/2016   Anticipated Clear Time: 06:20  
  Next Update Date: 30/04/2016   Next Update Time: 03:20  
     
  Incident Headline: ADSL :[BURTON BRADSTOCK]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01308
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, April 29, 2016

Broadband Incident Report : : BURTON BRADSTOCK MUX 001 : LOSS OF SERVICE EPEW : Reference 20409 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20409   Issue : 1  
  Detected Date: 29/04/2016   Detected Time: 14:38  
  Start Date: 29/04/2016   Start Time: 14:38  
  Anticipated Clear Date: 30/04/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 29/04/2016   Next Update Time: 15:41  
     
  Incident Headline: : BURTON BRADSTOCK MUX 001 : LOSS OF SERVICE EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01308
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, April 27, 2016

Broadband Incident Report : ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE : Reference 19946 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19946   Issue : FINAL  
  Detected Date: 27/04/2016   Detected Time: 12:32  
  Start Date: 27/04/2016   Start Time: 12:21  
  Actual Clear Date: 27/04/2016   Actual Clear Time: 12:21  
     
  Incident Headline: ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 208 Broadband customers.  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01132 01133
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE : Reference 19947 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19947   Issue : FINAL  
  Detected Date: 27/04/2016   Detected Time: 12:32  
  Start Date: 27/04/2016   Start Time: 12:21  
  Actual Clear Date: 27/04/2016   Actual Clear Time: 12:21  
     
  Incident Headline: ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 208 Broadband customers.  
  Closure Details: Incident cancelled as duplicate for IMT19946/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01132 01133
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE : Reference 19948 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19948   Issue : FINAL  
  Detected Date: 27/04/2016   Detected Time: 12:32  
  Start Date: 27/04/2016   Start Time: 12:21  
  Actual Clear Date: 27/04/2016   Actual Clear Time: 12:21  
     
  Incident Headline: ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 208 Broadband customers.  
  Closure Details: Incident cancelled as duplicate for IMT19946/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01132 01133
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE : Reference 19947 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19947   Issue : 1  
  Detected Date: 27/04/2016   Detected Time: 12:32  
  Start Date: 27/04/2016   Start Time: 12:21  
  Anticipated Clear Date: 27/04/2016   Anticipated Clear Time: 16:32  
  Next Update Date: 27/04/2016   Next Update Time: 13:32  
     
  Incident Headline: ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01132 01133
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE : Reference 19946 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19946   Issue : 1  
  Detected Date: 27/04/2016   Detected Time: 12:32  
  Start Date: 27/04/2016   Start Time: 12:21  
  Anticipated Clear Date: 27/04/2016   Anticipated Clear Time: 16:32  
  Next Update Date: 27/04/2016   Next Update Time: 13:32  
     
  Incident Headline: ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01132 01133
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE : Reference 19948 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19948   Issue : 1  
  Detected Date: 27/04/2016   Detected Time: 12:32  
  Start Date: 27/04/2016   Start Time: 12:21  
  Anticipated Clear Date: 27/04/2016   Anticipated Clear Time: 16:32  
  Next Update Date: 27/04/2016   Next Update Time: 13:32  
     
  Incident Headline: ADSL :[HAREWOOD]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01132 01133
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BURTON BRADSTOCK]: MUX 001 : LOSS OF SERVICE : Reference 19890 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19890   Issue : FINAL  
  Detected Date: 27/04/2016   Detected Time: 02:10  
  Start Date: 27/04/2016   Start Time: 02:01  
  Actual Clear Date: 27/04/2016   Actual Clear Time: 02:04  
     
  Incident Headline: ADSL :[BURTON BRADSTOCK]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 02:04. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01308
 
  Duration: 0 days 00 hours 02 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.