Saturday, January 17, 2015

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 2391 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2391   Issue : FINAL  
  Detected Date: 17/01/2015   Detected Time: 08:07  
  Start Date: 17/01/2015   Start Time: 07:59  
  Actual Clear Date: 17/01/2015   Actual Clear Time: 11:39  
     
  Incident Headline: : ALSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:39 after a power cycle of hardware at Alston.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01434
 
  Duration: 0 days 03 hours 40 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 2391 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2391   Issue : 2  
  Detected Date: 17/01/2015   Detected Time: 08:07  
  Start Date: 17/01/2015   Start Time: 07:59  
  Anticipated Clear Date: 17/01/2015   Anticipated Clear Time: 09:59  
  Next Update Date: 17/01/2015   Next Update Time: 09:09  
     
  Incident Headline: : ALSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{371} Broadband customers at ALSTON

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01434
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 2391 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2391   Issue : 1  
  Detected Date: 17/01/2015   Detected Time: 08:07  
  Start Date: 17/01/2015   Start Time: 07:59  
  Anticipated Clear Date: 17/01/2015   Anticipated Clear Time: 09:59  
  Next Update Date: 17/01/2015   Next Update Time: 09:09  
     
  Incident Headline: : ALSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01434
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, January 16, 2015

Broadband Incident Report : : TRELLECK MUX 301 : LOSS OF SERVICE : Reference 2254 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2254   Issue : FINAL  
  Detected Date: 16/01/2015   Detected Time: 09:09  
  Start Date: 16/01/2015   Start Time: 09:00  
  Actual Clear Date: 16/01/2015   Actual Clear Time: 15:28  
     
  Incident Headline: : TRELLECK MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:28 following a successful migration of the service. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01600
 
  Duration: 0 days 06 hours 28 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TRELLECK MUX 301 : LOSS OF SERVICE : Reference 2254 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2254   Issue : 4  
  Detected Date: 16/01/2015   Detected Time: 09:09  
  Start Date: 16/01/2015   Start Time: 09:00  
  Anticipated Clear Date: 16/01/2015   Anticipated Clear Time: 16:00  
  Next Update Date: 16/01/2015   Next Update Time: 16:30  
     
  Incident Headline: : TRELLECK MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is in hand with the migration team. An emergency plan has been put in place to complete the migration. Estimated time of migration is 16:00. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01600
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TRELLECK MUX 301 : LOSS OF SERVICE : Reference 2254 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2254   Issue : 3  
  Detected Date: 16/01/2015   Detected Time: 09:09  
  Start Date: 16/01/2015   Start Time: 09:00  
  Anticipated Clear Date: 16/01/2015   Anticipated Clear Time: 16:00  
  Next Update Date: 16/01/2015   Next Update Time: 12:00  
     
  Incident Headline: : TRELLECK MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The root cause of this failure is a suspected failed migration. This has been passed to the appropriate team and they are investigating further. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01600
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TRELLECK MUX 301 : LOSS OF SERVICE : Reference 2254 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2254   Issue : 2  
  Detected Date: 16/01/2015   Detected Time: 09:09  
  Start Date: 16/01/2015   Start Time: 09:00  
  Anticipated Clear Date: 16/01/2015   Anticipated Clear Time: 11:00  
  Next Update Date: 16/01/2015   Next Update Time: 10:09  
     
  Incident Headline: : TRELLECK MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01600
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TRELLECK MUX 301 : LOSS OF SERVICE : Reference 2254 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2254   Issue : 1  
  Detected Date: 16/01/2015   Detected Time: 09:09  
  Start Date: 16/01/2015   Start Time: 09:00  
  Anticipated Clear Date: 16/01/2015   Anticipated Clear Time: 11:00  
  Next Update Date: 16/01/2015   Next Update Time: 10:09  
     
  Incident Headline: : TRELLECK MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01600
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 15, 2015

Broadband Incident Report : ADSL : CLANFIELD MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 2173 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2173   Issue : FINAL  
  Detected Date: 15/01/2015   Detected Time: 15:08  
  Start Date: 15/01/2015   Start Time: 15:04  
  Actual Clear Date: 15/01/2015   Actual Clear Time: 15:04  
     
  Incident Headline: ADSL : CLANFIELD MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01367
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CLANFIELD MUX 101 : LOSS OF SERVICE : Reference 2173 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2173   Issue : 2  
  Detected Date: 15/01/2015   Detected Time: 15:08  
  Start Date: 15/01/2015   Start Time: 15:04  
  Anticipated Clear Date: 15/01/2015   Anticipated Clear Time: 17:04  
  Next Update Date: 15/01/2015   Next Update Time: 16:08  
     
  Incident Headline: : CLANFIELD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01367
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CLANFIELD MUX 101 : LOSS OF SERVICE : Reference 2173 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2173   Issue : 1  
  Detected Date: 15/01/2015   Detected Time: 15:08  
  Start Date: 15/01/2015   Start Time: 15:04  
  Anticipated Clear Date: 15/01/2015   Anticipated Clear Time: 17:04  
  Next Update Date: 15/01/2015   Next Update Time: 16:08  
     
  Incident Headline: : CLANFIELD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01367
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NATIONWIDE : LOSS OF SERVICE : Reference 2019 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2019   Issue : FINAL  
  Detected Date: 15/01/2015   Detected Time: 04:12  
  Start Date: 15/01/2015   Start Time: 04:12  
  Actual Clear Date: 15/01/2015   Actual Clear Time: 05:30  
     
  Incident Headline: : MULTIPLE MUXES NATIONWIDE : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 05:30. The operational team are currently assessing the full impact of this failure. 5552 Broadband customers have been impacted by this failure however investigations are ongoing to ascertain whether this was a loss of management to the affected DSLAMs only rather than a loss of service. A rollback of the planned works began at approximately 04:30 and services restored in a controlled manor with complete service restoration by 05:30. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0133901369014670147501496
0150501573016510167301700
0189001951
 
  Duration: 0 days 01 hours 18 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NATIONWIDE : LOSS OF SERVICE : Reference 2019 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2019   Issue : 1  
  Detected Date: 15/01/2015   Detected Time: 04:12  
  Start Date: 15/01/2015   Start Time: 04:12  
  Anticipated Clear Date: 15/01/2015   Anticipated Clear Time: 07:00  
  Next Update Date: 15/01/2015   Next Update Time: 06:00  
     
  Incident Headline: : MULTIPLE MUXES NATIONWIDE : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0133901369014670147501496
0150501573016510167301700
0189001951
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.