Saturday, June 12, 2010

Broadband Incident Report : : AUDLEM MUX 101 : LOSS OF SERVICE : Reference 16561 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16561   Issue : FINAL  
  Detected Date: 12/06/2010   Detected Time: 16:07  
  Start Date: 12/06/2010   Start Time: 16:05  
  Actual Clear Date: 12/06/2010   Actual Clear Time: 19:50  
     
  Incident Headline: : AUDLEM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a




Reset of Application



This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW


an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01270
 
     

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System Time Stamp: 12/06/2010 20:08

Broadband Incident Report : : AUDLEM MUX 101 : LOSS OF SERVICE : Reference 16561 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16561   Issue : 3  
  Detected Date: 12/06/2010   Detected Time: 16:07  
  Start Date: 12/06/2010   Start Time: 16:05  
  Anticipated Clear Date: 12/06/2010   Anticipated Clear Time: 20:30  
     
  Incident Headline: : AUDLEM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01270
 
     

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System Time Stamp: 12/06/2010 19:21

Broadband Incident Report : : AUDLEM MUX 101 : LOSS OF SERVICE : Reference 16561 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16561   Issue : 2  
  Detected Date: 12/06/2010   Detected Time: 16:07  
  Start Date: 12/06/2010   Start Time: 16:05  
  Anticipated Clear Date: 12/06/2010   Anticipated Clear Time: 20:05  
     
  Incident Headline: : AUDLEM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
----------------------------------
An Engineer is being tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01270
 
     

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System Time Stamp: 12/06/2010 17:11

Broadband Incident Report : : AUDLEM MUX 101 : LOSS OF SERVICE : Reference 16561 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16561   Issue : 1  
  Detected Date: 12/06/2010   Detected Time: 16:07  
  Start Date: 12/06/2010   Start Time: 16:05  
  Anticipated Clear Date: 12/06/2010   Anticipated Clear Time: 20:05  
     
  Incident Headline: : AUDLEM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01270
 
     

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System Time Stamp: 12/06/2010 16:20

Broadband Incident Report : : KINGSWINFORD MUX 101 & KINVER MUX 101 : LOSS OF SERVICE : Reference 16537 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16537   Issue : FINAL  
  Detected Date: 12/06/2010   Detected Time: 04:31  
  Start Date: 12/06/2010   Start Time: 04:15  
  Actual Clear Date: 12/06/2010   Actual Clear Time: 07:07  
     
  Incident Headline: : KINGSWINFORD MUX 101 & KINVER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Power Cycle

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01384
 
     

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System Time Stamp: 12/06/2010 07:15

Broadband Incident Report : : KINGSWINFORD MUX 101 & KINVER MUX 101 : LOSS OF SERVICE : Reference 16537 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16537   Issue : 3  
  Detected Date: 12/06/2010   Detected Time: 04:31  
  Start Date: 12/06/2010   Start Time: 04:15  
  Anticipated Clear Date: 12/06/2010   Anticipated Clear Time: 07:34  
     
  Incident Headline: : KINGSWINFORD MUX 101 & KINVER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01384
 
     

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System Time Stamp: 12/06/2010 06:38

Broadband Incident Report : : KINGSWINFORD MUX 101 & KINVER MUX 101 : LOSS OF SERVICE : Reference 16537 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16537   Issue : 2  
  Detected Date: 12/06/2010   Detected Time: 04:31  
  Start Date: 12/06/2010   Start Time: 04:15  
  Anticipated Clear Date: 12/06/2010   Anticipated Clear Time: 06:15  
     
  Incident Headline: : KINGSWINFORD MUX 101 & KINVER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01384
 
     

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System Time Stamp: 12/06/2010 05:13

Broadband Incident Report : : KINGSWINFORD MUX 101 & KINVER MUX 101 : LOSS OF SERVICE : Reference 16537 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16537   Issue : 1  
  Detected Date: 12/06/2010   Detected Time: 04:31  
  Start Date: 12/06/2010   Start Time: 04:15  
  Anticipated Clear Date: 12/06/2010   Anticipated Clear Time: 06:15  
     
  Incident Headline: : KINGSWINFORD MUX 101 & KINVER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01384
 
     

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System Time Stamp: 12/06/2010 04:43

Friday, June 11, 2010

Broadband Incident Report : CANARY WHARF MUX 4 : LOSS OF SERVICE : Reference 16408 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16408   Issue : FINAL  
  Detected Date: 11/06/2010   Detected Time: 10:32  
  Start Date: 11/06/2010   Start Time: 10:31  
  Actual Clear Date: 11/06/2010   Actual Clear Time: 11:25  
     
  Incident Headline: CANARY WHARF MUX 4 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has automatically restored.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02070010207005020706802070930207168
02075100207513020751502075170207531
02075360207537020753802077190207987
0207536020753702075380207719
 
     

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System Time Stamp: 11/06/2010 11:55

Broadband Incident Report : CANARY WHARF MUX 4 : LOSS OF SERVICE : Reference 16408 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16408   Issue : 2  
  Detected Date: 11/06/2010   Detected Time: 10:32  
  Start Date: 11/06/2010   Start Time: 10:31  
  Anticipated Clear Date: 11/06/2010   Anticipated Clear Time: 14:00  
     
  Incident Headline: CANARY WHARF MUX 4 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02070010207005020706802070930207168
02075100207513020751502075170207531
02075360207537020753802077190207987
0207536020753702075380207719
 
     

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System Time Stamp: 11/06/2010 11:24

Broadband Incident Report : CANARY WHARF MUX 4 : LOSS OF SERVICE : Reference 16408 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16408   Issue : 1  
  Detected Date: 11/06/2010   Detected Time: 10:32  
  Start Date: 11/06/2010   Start Time: 10:31  
  Anticipated Clear Date: 11/06/2010   Anticipated Clear Time: 12:31  
     
  Incident Headline: CANARY WHARF MUX 4 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02070010207005020706802070930207168
02075100207513020751502075170207531
02075360207537020753802077190207987
0207536020753702075380207719
 
     

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System Time Stamp: 11/06/2010 10:44

Wednesday, June 9, 2010

Broadband Incident Report : : HOMEGATEWAY 0 FOR THE BENENDEN HOSPITAL TRUST SERVICE PROVIDER : LOSS OF SERVICE : Reference 16170 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16170   Issue : 3  
  Detected Date: 09/06/2010   Detected Time: 22:26  
  Start Date: 09/06/2010   Start Time: 22:09  
  Anticipated Clear Date: 10/06/2010   Anticipated Clear Time: 00:21  
     
  Incident Headline: : HOMEGATEWAY 0 FOR THE BENENDEN HOSPITAL TRUST SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: Earlier today an Incident was declared where we informed you that some of your Broadband End Users will have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Progress Details:  
  Dialling Codes Affected:
 
     

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System Time Stamp: 09/06/2010 23:31

Broadband Incident Report : : HOMEGATEWAY 0 FOR THE BENENDEN HOSPITAL TRUST SERVICE PROVIDER : LOSS OF SERVICE : Reference 16170 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16170   Issue : 2  
  Detected Date: 09/06/2010   Detected Time: 22:26  
  Start Date: 09/06/2010   Start Time: 22:09  
  Anticipated Clear Date: 10/06/2010   Anticipated Clear Time: 00:21  
     
  Incident Headline: : HOMEGATEWAY 0 FOR THE BENENDEN HOSPITAL TRUST SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 09/06/2010 23:25

Tuesday, June 8, 2010

Broadband Incident Report : 11 MUXES IN THE KENDAL AREA : LOSS OF SERVICE : Reference 15929 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15929   Issue : FINAL  
  Detected Date: 08/06/2010   Detected Time: 10:51  
  Start Date: 08/06/2010   Start Time: 10:51  
  Actual Clear Date: 08/06/2010   Actual Clear Time: 14:31  
     
  Incident Headline: 11 MUXES IN THE KENDAL AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0150201539
 
     

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System Time Stamp: 08/06/2010 15:03