Saturday, April 20, 2013

Broadband Incident Report : : HATCH MULTI MUXES : LOSS OF SERVICE : Reference 18311 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18311   Issue : FINAL  
  Detected Date: 20/04/2013   Detected Time: 10:00  
  Start Date: 20/04/2013   Start Time: 10:00  
  Actual Clear Date: 20/04/2013   Actual Clear Time: 10:45  
     
  Incident Headline: : HATCH MULTI MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Loss of internet services for 1618 Broadband end users.Service automatically restored at 10:45. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01278014580182301963
 
  Duration: 0 days 00 hours 45 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HATCH MULTI MUX S : LOSS OF SERVICE : Reference 18311 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18311   Issue : 1  
  Detected Date: 20/04/2013   Detected Time: 10:00  
  Start Date: 20/04/2013   Start Time: 10:00  
  Anticipated Clear Date: 20/04/2013   Anticipated Clear Time: 12:06  
  Next Update Date: 20/04/2013   Next Update Time: 11:25  
     
  Incident Headline: : HATCH MULTI MUX S : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 1618 Broadband end users. Completing initial diagnostics. Next update will be at 11:30  
  Dialling Codes Affected:
01278014580182301963
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, April 19, 2013

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 18220 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18220   Issue : FINAL  
  Detected Date: 19/04/2013   Detected Time: 09:52  
  Start Date: 19/04/2013   Start Time: 09:48  
  Actual Clear Date: 19/04/2013   Actual Clear Time: 12:25  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 12:25 after a card was changed at Edinburgh.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012410125001261013144013145
01314601314701315301316601330
013390134601387014164014181
0143401450014660150501560
0157301586016200166501821
01847018750191520194601988
02075110283025028375102837520283834
02840620284066028406902866380286774
02885550288952028902002890280289029
02890450289046028905002890730289082
028904602890500289073
 
  Duration: 0 days 02 hours 37 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 18220 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18220   Issue : 2  
  Detected Date: 19/04/2013   Detected Time: 09:52  
  Start Date: 19/04/2013   Start Time: 09:48  
  Anticipated Clear Date: 19/04/2013   Anticipated Clear Time: 12:45  
  Next Update Date: 19/04/2013   Next Update Time: 12:45  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site with spare card co-oping with operational team. There will be no further updates until service is restored.

 
  Dialling Codes Affected:
012410125001261013144013145
01314601314701315301316601330
013390134601387014164014181
0143401450014660150501560
0157301586016200166501821
01847018750191520194601988
02075110283025028375102837520283834
02840620284066028406902866380286774
02885550288952028902002890280289029
02890450289046028905002890730289082
028904602890500289073
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 18220 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18220   Issue : 1  
  Detected Date: 19/04/2013   Detected Time: 09:52  
  Start Date: 19/04/2013   Start Time: 09:48  
  Anticipated Clear Date: 19/04/2013   Anticipated Clear Time: 11:48  
  Next Update Date: 19/04/2013   Next Update Time: 11:30  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Card failed. MSIP investigating. Next update will be at 11:30
 
  Dialling Codes Affected:
012410125001261013144013145
01314601314701315301316601330
013390134601387014164014181
0143401450014660150501560
0157301586016200166501821
01847018750191520194601988
02075110283025028375102837520283834
02840620284066028406902866380286774
02885550288952028902002890280289029
02890450289046028905002890730289082
028904602890500289073
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, April 18, 2013

Broadband Incident Report : : FAULDHOUSE MSAN 301 : LOSS OF SERVICE : Reference 18140 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18140   Issue : FINAL  
  Detected Date: 18/04/2013   Detected Time: 15:19  
  Start Date: 18/04/2013   Start Time: 15:07  
  Actual Clear Date: 18/04/2013   Actual Clear Time: 17:35  
     
  Incident Headline: : FAULDHOUSE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 17:35 by remotely rerouting the impacted transmission path. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01501
 
  Duration: 0 days 02 hours 28 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FAULDHOUSE MSAN 301 : LOSS OF SERVICE : Reference 18140 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18140   Issue : 3  
  Detected Date: 18/04/2013   Detected Time: 15:19  
  Start Date: 18/04/2013   Start Time: 15:07  
  Anticipated Clear Date: 18/04/2013   Anticipated Clear Time: 20:00  
  Next Update Date: 18/04/2013   Next Update Time: 19:00  
     
  Incident Headline: : FAULDHOUSE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault has been proved to Transmission failure. Remote reroute of the impacted circuit is being investigated. Engineer also tasked to investigate the transmission hardware.  
  Dialling Codes Affected:
01501
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FAULDHOUSE MSAN 301 : LOSS OF SERVICE : Reference 18140 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18140   Issue : 2  
  Detected Date: 18/04/2013   Detected Time: 15:19  
  Start Date: 18/04/2013   Start Time: 15:07  
  Anticipated Clear Date: 18/04/2013   Anticipated Clear Time: 17:30  
  Next Update Date: 18/04/2013   Next Update Time: 17:30  
     
  Incident Headline: : FAULDHOUSE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: SDH Operational team doing further diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 17:30  
  Dialling Codes Affected:
01501
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FAULDHOUSE MSAN 301 : LOSS OF SERVICE : Reference 18140 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18140   Issue : 1  
  Detected Date: 18/04/2013   Detected Time: 15:19  
  Start Date: 18/04/2013   Start Time: 15:07  
  Anticipated Clear Date: 18/04/2013   Anticipated Clear Time: 17:24  
  Next Update Date: 18/04/2013   Next Update Time: 16:30  
     
  Incident Headline: : FAULDHOUSE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: MSIP co-oping with SDH. Next update will be at 16:30
 
  Dialling Codes Affected:
01501
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PRESTON - NODE 13003 : PARTIAL LOSS OF SERVICE : Reference 18092 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18092   Issue : FINAL  
  Detected Date: 18/04/2013   Detected Time: 08:48  
  Start Date: 18/04/2013   Start Time: 08:40  
  Actual Clear Date: 18/04/2013   Actual Clear Time: 09:16  
     
  Incident Headline: : PRESTON - NODE 13003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Loss of internet services for 668 Broadband end users. Service restored at 09:16 after a card was remotely reset.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120001524
 
  Duration: 0 days 00 hours 36 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GALGATE MSAN 302 : LOSS OF SERVICE : Reference 18088 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18088   Issue : FINAL  
  Detected Date: 18/04/2013   Detected Time: 08:09  
  Start Date: 18/04/2013   Start Time: 08:09  
  Actual Clear Date: 18/04/2013   Actual Clear Time: 09:16  
     
  Incident Headline: : GALGATE MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09:16 after a remote reset was performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01524
 
  Duration: 0 days 01 hours 07 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GALGATE MSAN 302 : LOSS OF SERVICE : Reference 18088 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18088   Issue : 2  
  Detected Date: 18/04/2013   Detected Time: 08:09  
  Start Date: 18/04/2013   Start Time: 08:09  
  Anticipated Clear Date: 18/04/2013   Anticipated Clear Time: 12:30  
  Next Update Date: 18/04/2013   Next Update Time: 11:00  
     
  Incident Headline: : GALGATE MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault has been proved to a faulty card on the MSIP network, Spares to be ordered to site and engineer tasked to install. Estimated time of restoration not yet known. Next update will be at 11:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01524
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PRESTON - NODE 13003 : PARTIAL LOSS OF SERVICE : Reference 18092 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18092   Issue : 1  
  Detected Date: 18/04/2013   Detected Time: 08:48  
  Start Date: 18/04/2013   Start Time: 08:40  
  Anticipated Clear Date: 18/04/2013   Anticipated Clear Time: 10:40  
  Next Update Date: 18/04/2013   Next Update Time: 09:53  
     
  Incident Headline: : PRESTON - NODE 13003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 668 Broadband end users.Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 10:00
 
  Dialling Codes Affected:
0120001524
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.