Thursday, July 3, 2014

Broadband Incident Report : : BILLINGHURST - KINGSTON : LOSS OF SERVICE (CI) : Reference 24132 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24132   Issue : FINAL  
  Detected Date: 03/07/2014   Detected Time: 12:59  
  Start Date: 03/07/2014   Start Time: 12:59  
  Actual Clear Date: 03/07/2014   Actual Clear Time: 14:24  
     
  Incident Headline: : BILLINGHURST - KINGSTON : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 14:24 after remote restore actions were performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01403
 
  Duration: 0 days 01 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : COOLHAM MUX 102 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 24151 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24151   Issue : FINAL  
  Detected Date: 03/07/2014   Detected Time: 14:19  
  Start Date: 03/07/2014   Start Time: 14:19  
  Actual Clear Date: 03/07/2014   Actual Clear Time: 14:19  
     
  Incident Headline: ADSL : COOLHAM MUX 102 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled reported in error. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01403
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COOLHAM MUX 102 : LOSS OF SERVICE : Reference 24151 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24151   Issue : 1  
  Detected Date: 03/07/2014   Detected Time: 14:19  
  Start Date: 03/07/2014   Start Time: 14:19  
  Anticipated Clear Date: 03/07/2014   Anticipated Clear Time: 21:00  
  Next Update Date: 03/07/2014   Next Update Time: 16:00  
     
  Incident Headline: : COOLHAM MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01403
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BILLINGHURST - KINGSTON : LOSS OF SERVICE (CI) : Reference 24132 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24132   Issue : 1  
  Detected Date: 03/07/2014   Detected Time: 12:59  
  Start Date: 03/07/2014   Start Time: 12:59  
  Anticipated Clear Date: 03/07/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 03/07/2014   Next Update Time: 14:30  
     
  Incident Headline: : BILLINGHURST - KINGSTON : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01403
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, June 29, 2014

Broadband Incident Report : : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE : Reference 23525 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23525   Issue : 3  
  Detected Date: 29/06/2014   Detected Time: 10:45  
  Start Date: 29/06/2014   Start Time: 10:45  
  Anticipated Clear Date: 29/06/2014   Anticipated Clear Time: 13:00  
  Next Update Date: 29/06/2014   Next Update Time: 13:00  
     
  Incident Headline: : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: A transmission fault on IMT23530/14 has been identified as the cause of this failure. A transmission engineer is en route to Oxford to replace faulty hardware to restore service. Spares are already on site. Estimated time of restoration is 13:00. Next update will be issued upon service restoration or sooner should there be a change in impact.
 
  Dialling Codes Affected:
018440186501869To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE : Reference 23525 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23525   Issue : 1  
  Detected Date: 29/06/2014   Detected Time: 10:45  
  Start Date: 29/06/2014   Start Time: 10:45  
  Anticipated Clear Date: 29/06/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 29/06/2014   Next Update Time: 12:45  
     
  Incident Headline: : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
018440186501869To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE : Reference 23525 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23525   Issue : 2  
  Detected Date: 29/06/2014   Detected Time: 10:45  
  Start Date: 29/06/2014   Start Time: 10:45  
  Anticipated Clear Date: 29/06/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 29/06/2014   Next Update Time: 12:45  
     
  Incident Headline: : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
018440186501869To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE : Reference 23525 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23525   Issue : 1  
  Detected Date: 29/06/2014   Detected Time: 10:45  
  Start Date: 29/06/2014   Start Time: 10:45  
  Anticipated Clear Date: 29/06/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 29/06/2014   Next Update Time: 12:45  
     
  Incident Headline: : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0184401865To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE : Reference 23525 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23525   Issue : 1  
  Detected Date: 29/06/2014   Detected Time: 10:45  
  Start Date: 29/06/2014   Start Time: 10:45  
  Anticipated Clear Date: 29/06/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 29/06/2014   Next Update Time: 12:45  
     
  Incident Headline: : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01865
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE : Reference 23525 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23525   Issue : 1  
  Detected Date: 29/06/2014   Detected Time: 10:45  
  Start Date: 29/06/2014   Start Time: 10:45  
  Anticipated Clear Date: 29/06/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 29/06/2014   Next Update Time: 12:45  
     
  Incident Headline: : MULTIPLE MUXES IN OXFORD AREA : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
018440186501869To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.