Wednesday, March 2, 2011

Broadband Incident Report : : BIRMINGHAM HILLSIDE MUX 101 : PARTIAL DEGRADED SERVICE : Reference 6868 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6868   Issue : FINAL  
  Detected Date: 02/03/2011   Detected Time: 09:22  
  Start Date: 02/03/2011   Start Time: 09:18  
  Actual Clear Date: 02/03/2011   Actual Clear Time: 10:44  
     
  Incident Headline: : BIRMINGHAM HILLSIDE MUX 101 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 10:44 after a STM1 card change at Birmingham Hillside BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012144
 
  Duration: 0 days 01 hours 26 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BIRMINGHAM HILLSIDE MUX 101 : PARTIAL DEGRADED SERVICE : Reference 6868 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6868   Issue : 2  
  Detected Date: 02/03/2011   Detected Time: 09:22  
  Start Date: 02/03/2011   Start Time: 09:18  
  Anticipated Clear Date: 02/03/2011   Anticipated Clear Time: 11:30  
     
  Incident Headline: : BIRMINGHAM HILLSIDE MUX 101 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site investigating cause of the failure. Next update will be at 11:30  
  Dialling Codes Affected:
012144
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BIRMINGHAM HILLSIDE MUX 101 : PARTIAL DEGRADED SERVICE : Reference 6868 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6868   Issue : 1  
  Detected Date: 02/03/2011   Detected Time: 09:22  
  Start Date: 02/03/2011   Start Time: 09:18  
  Anticipated Clear Date: 02/03/2011   Anticipated Clear Time: 11:18  
     
  Incident Headline: : BIRMINGHAM HILLSIDE MUX 101 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Completing initial diagnostics. Next update will be at 10:30  
  Dialling Codes Affected:
012144
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Sunday, February 27, 2011

Broadband Incident Report : :COLNE MUX 101 : DEGRADED SERVICE : Reference 6583 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6583   Issue : FINAL  
  Detected Date: 27/02/2011   Detected Time: 14:17  
  Start Date: 27/02/2011   Start Time: 14:17  
  Actual Clear Date: 27/02/2011   Actual Clear Time: 14:27  
     
  Incident Headline: :COLNE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 14:27; by completing: A reboot of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01282
 
  Duration: 0 days 00 hours 10 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 6524 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6524   Issue : FINAL  
  Detected Date: 26/02/2011   Detected Time: 12:28  
  Start Date: 26/02/2011   Start Time: 12:28  
  Actual Clear Date: 27/02/2011   Actual Clear Time: 03:40  
     
  Incident Headline: : CROSS HANDS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 03;45 by completing: A change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01269
 
  Duration: 0 days 15 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 6524 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6524   Issue : 8  
  Detected Date: 26/02/2011   Detected Time: 12:28  
  Start Date: 26/02/2011   Start Time: 12:28  
  Anticipated Clear Date: 27/02/2011   Anticipated Clear Time: 01:55  
     
  Incident Headline: : CROSS HANDS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical support are now on site investigating Next update will be at 00:55
 
  Dialling Codes Affected:
01269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940