Monday, December 31, 2007

Broadband Incident Report : : SHEFFORD MUX 101 & LANGFORD MUX 101 : LOSS OF SERVICE : Reference 32038 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32038   Issue : FINAL  
  Detected Date: 31/12/2007   Detected Time: 01:06  
  Start Date: 31/12/2007   Start Time: 01:05  
  Actual Clear Date: 31/12/2007   Actual Clear Time: 05:50  
     
  Incident Headline: : SHEFFORD MUX 101 & LANGFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01462
 
     

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System Time Stamp: 31/12/2007 05:59

Broadband Incident Report : : SHEFFORD MUX 101 & LANGFORD MUX 101 : LOSS OF SERVICE : Reference 32038 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32038   Issue : 1  
  Detected Date: 31/12/2007   Detected Time: 01:06  
  Start Date: 31/12/2007   Start Time: 01:05  
  Anticipated Clear Date: 31/12/2007   Anticipated Clear Time: 03:05  
     
  Incident Headline: : SHEFFORD MUX 101 & LANGFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01462
 
     

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System Time Stamp: 31/12/2007 01:20

Sunday, December 30, 2007

Broadband Incident Report : : NORTH PADDINGTON ADSL 102 : LOSS OF SERVICE : Reference 32027 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32027   Issue : FINAL  
  Detected Date: 30/12/2007   Detected Time: 18:50  
  Start Date: 30/12/2007   Start Time: 18:15  
  Actual Clear Date: 30/12/2007   Actual Clear Time: 19:30  
     
  Incident Headline: : NORTH PADDINGTON ADSL 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02030750207224020725802072620207402
02075350207563020756902076160207706
0207723020772402077250207616
 
     

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System Time Stamp: 30/12/2007 20:00

Broadband Incident Report : NORTH PADDINGTON ADSL 102 : LOSS OF SERVICE : Reference 32027 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32027   Issue : 1  
  Detected Date: 30/12/2007   Detected Time: 18:50  
  Start Date: 30/12/2007   Start Time: 18:15  
  Anticipated Clear Date: 30/12/2007   Anticipated Clear Time: 20:15  
     
  Incident Headline: NORTH PADDINGTON ADSL 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 30/12/2007 19:03

Friday, December 28, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067872 Standard - (MID 9351137)

BT Wholesale - Broadband Planned Works

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28/12/2007 15:30
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067872

Planned duration details:

Planned start: 01/02/2008 06:15

Planned finish: 01/02/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067849 Standard - (MID 9350716)

BT Wholesale - Broadband Planned Works

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28/12/2007 12:23
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067849

Planned duration details:

Planned start: 29/01/2008 06:15

Planned finish: 29/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Thursday, December 27, 2007

Broadband Incident Report : : PORTSLADE MUX 101 : LOSS OF SERVICE : Reference 31882 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31882   Issue : FINAL  
  Detected Date: 27/12/2007   Detected Time: 15:16  
  Start Date: 27/12/2007   Start Time: 15:15  
  Actual Clear Date: 27/12/2007   Actual Clear Time: 16:36  
     
  Incident Headline: : PORTSLADE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Connector Repair

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01273
 
     

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System Time Stamp: 27/12/2007 17:09

Broadband Incident Report : : PORTSLADE MUX 101 : LOSS OF SERVICE : Reference 31882 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31882   Issue : 3  
  Detected Date: 27/12/2007   Detected Time: 15:16  
  Start Date: 27/12/2007   Start Time: 15:15  
  Anticipated Clear Date: 27/12/2007   Anticipated Clear Time: 17:15  
     
  Incident Headline: : PORTSLADE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01273
 
     

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System Time Stamp: 27/12/2007 16:08

Broadband Incident Report : : PORTSLADE MUX 101 : LOSS OF SERVICE : Reference 31882 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31882   Issue : 2  
  Detected Date: 27/12/2007   Detected Time: 15:16  
  Start Date: 27/12/2007   Start Time: 15:15  
  Anticipated Clear Date: 27/12/2007   Anticipated Clear Time: 17:15  
     
  Incident Headline: : PORTSLADE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01273
 
     

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System Time Stamp: 27/12/2007 15:54

Broadband Incident Report : : PORTSLADE MUX 101 : LOSS OF SERVICE : Reference 31882 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31882   Issue : 1  
  Detected Date: 27/12/2007   Detected Time: 15:16  
  Start Date: 27/12/2007   Start Time: 15:15  
  Anticipated Clear Date: 27/12/2007   Anticipated Clear Time: 17:15  
     
  Incident Headline: : PORTSLADE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01273
 
     

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System Time Stamp: 27/12/2007 15:28

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067788 Standard - (MID 9348565)

BT Wholesale - Broadband Planned Works

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27/12/2007 09:55
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067788

Planned duration details:

Planned start: 22/01/2008 06:15

Planned finish: 22/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW065817 Standard - (MID 9348291)

BT Wholesale - Broadband Planned Works

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27/12/2007 09:33
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Dear Customer

This communication is to notify you that this planned works has been replanned and will now take place as detailed below. BT regrets any inconvenience this may cause.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW065817

Planned duration details:

Planned start: 15/01/2008 00:30

Planned finish: 15/01/2008 04:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

** PLEASE NOTE - DATE & TIME CHANGED ** This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 4 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Wednesday, December 26, 2007

Broadband Incident Report : : CHELTENHAM MUX 002 : LOSS OF SERVICE : Reference 31819 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31819   Issue : FINAL  
  Detected Date: 26/12/2007   Detected Time: 16:33  
  Start Date: 26/12/2007   Start Time: 16:33  
  Actual Clear Date: 26/12/2007   Actual Clear Time: 20:30  
     
  Incident Headline: : CHELTENHAM MUX 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a Configuration.

This issue may have been due to an Equipment Failure.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01242
 
     

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System Time Stamp: 26/12/2007 20:49

Broadband Incident Report : : CHELTENHAM MUX 002 : LOSS OF SERVICE : Reference 31819 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31819   Issue : 6  
  Detected Date: 26/12/2007   Detected Time: 16:33  
  Start Date: 26/12/2007   Start Time: 16:33  
  Anticipated Clear Date: 26/12/2007   Anticipated Clear Time: 21:00  
     
  Incident Headline: : CHELTENHAM MUX 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01242
 
     

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System Time Stamp: 26/12/2007 19:45

Broadband Incident Report : : CHELTENHAM MUX 002 : LOSS OF SERVICE : Reference 31819 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31819   Issue : 5  
  Detected Date: 26/12/2007   Detected Time: 16:33  
  Start Date: 26/12/2007   Start Time: 16:33  
  Anticipated Clear Date: 26/12/2007   Anticipated Clear Time: 21:00  
     
  Incident Headline: : CHELTENHAM MUX 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01242
 
     

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System Time Stamp: 26/12/2007 19:28

Broadband Incident Report : : CHELTENHAM MUX 002 : LOSS OF SERVICE : Reference 31819 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31819   Issue : 4  
  Detected Date: 26/12/2007   Detected Time: 16:33  
  Start Date: 26/12/2007   Start Time: 16:33  
  Anticipated Clear Date: 26/12/2007   Anticipated Clear Time: 21:00  
     
  Incident Headline: : CHELTENHAM MUX 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01242
 
     

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System Time Stamp: 26/12/2007 19:07

Broadband Incident Report : : CHELTENHAM MUX 002 : LOSS OF SERVICE : Reference 31819 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31819   Issue : 3  
  Detected Date: 26/12/2007   Detected Time: 16:33  
  Start Date: 26/12/2007   Start Time: 16:33  
  Anticipated Clear Date: 26/12/2007   Anticipated Clear Time: 21:00  
     
  Incident Headline: : CHELTENHAM MUX 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

BT has engaged its software engineers to carry out further diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01242
 
     

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System Time Stamp: 26/12/2007 18:04

Broadband Incident Report : : CHELTENHAM MUX 002 : LOSS OF SERVICE : Reference 31819 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31819   Issue : 2  
  Detected Date: 26/12/2007   Detected Time: 16:33  
  Start Date: 26/12/2007   Start Time: 16:33  
  Anticipated Clear Date: 26/12/2007   Anticipated Clear Time: 18:33  
     
  Incident Headline: : CHELTENHAM MUX 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01242
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2007 16:52

Broadband Incident Report : : CHELTENHAM MUX 002 : LOSS OF SERVICE : Reference 31819 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31819   Issue : 1  
  Detected Date: 26/12/2007   Detected Time: 16:33  
  Start Date: 26/12/2007   Start Time: 16:33  
  Anticipated Clear Date: 26/12/2007   Anticipated Clear Time: 18:33  
     
  Incident Headline: : CHELTENHAM MUX 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01242
 
     

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System Time Stamp: 26/12/2007 16:47

Tuesday, December 25, 2007

Broadband Incident Report : : PORTSLADE MUX 101 : LOSS OF SERVICE : Reference 31770 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31770   Issue : FINAL  
  Detected Date: 25/12/2007   Detected Time: 13:30  
  Start Date: 25/12/2007   Start Time: 13:29  
  Actual Clear Date: 25/12/2007   Actual Clear Time: 15:11  
     
  Incident Headline: : PORTSLADE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Change

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01273
 
     

--------------------------------------------------------------
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System Time Stamp: 25/12/2007 15:41

Broadband Incident Report : : PORTSLADE MUX 101 : LOSS OF SERVICE : Reference 31770 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31770   Issue : 2  
  Detected Date: 25/12/2007   Detected Time: 13:30  
  Start Date: 25/12/2007   Start Time: 13:29  
  Anticipated Clear Date: 25/12/2007   Anticipated Clear Time: 16:03  
     
  Incident Headline: : PORTSLADE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01273
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/12/2007 15:07