Friday, June 1, 2012

Broadband Incident Report : : LERWICK NODE 12021 : INTERMITTENT DEGRADED SERVICE : Reference 17944 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17944   Issue : FINAL  
  Detected Date: 24/05/2012   Detected Time: 00:33  
  Start Date: 24/05/2012   Start Time: 00:28  
  Actual Clear Date: 30/05/2012   Actual Clear Time: 16:15  
     
  Incident Headline: : LERWICK NODE 12021 : INTERMITTENT DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was restored as of 16:15 30/05 by completing a repair of a damaged radio dish. Service has been monitored and has been stable since completion of repair. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 6 days 15 hours 47 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, May 31, 2012

Broadband Incident Report : : LERWICK NODE 12021 : INTERMITTENT DEGRADED SERVICE : Reference 17944 : Issue 14 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17944   Issue : 14  
  Detected Date: 24/05/2012   Detected Time: 00:33  
  Start Date: 24/05/2012   Start Time: 00:28  
  Anticipated Clear Date: 01/06/2012   Anticipated Clear Time: 10:30  
  Next Update Date: 01/06/2012   Next Update Time: 10:30  
     
  Incident Headline: : LERWICK NODE 12021 : INTERMITTENT DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Temporary fix has been completed and service will again be monitored overnight. Next update will be 10:30 on the 1/6/12

 
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CALLINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 19314 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19314   Issue : FINAL  
  Detected Date: 31/05/2012   Detected Time: 10:15  
  Start Date: 31/05/2012   Start Time: 10:15  
  Actual Clear Date: 31/05/2012   Actual Clear Time: 11:48  
     
  Incident Headline: : CALLINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored by equipment reset at 11:48. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01579
 
  Duration: 0 days 01 hours 33 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CALLINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 19314 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19314   Issue : 2  
  Detected Date: 31/05/2012   Detected Time: 10:15  
  Start Date: 31/05/2012   Start Time: 10:15  
  Anticipated Clear Date: 31/05/2012   Anticipated Clear Time: 12:45  
  Next Update Date: 31/05/2012   Next Update Time: 12:45  
     
  Incident Headline: : CALLINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A remote reset of equipment has been carried out. We are monitoring end-user service to establish whether this action has resolved the fault.  
  Dialling Codes Affected:
01579
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CALLINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 19314 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19314   Issue : 1  
  Detected Date: 31/05/2012   Detected Time: 10:15  
  Start Date: 24/05/2012   Start Time: 10:15  
  Anticipated Clear Date: 31/05/2012   Anticipated Clear Time: 12:15  
  Next Update Date: 31/05/2012   Next Update Time: 11:45  
     
  Incident Headline: : CALLINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 11.45
 
  Dialling Codes Affected:
01579
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 19231 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19231   Issue : FINAL  
  Detected Date: 30/05/2012   Detected Time: 23:30  
  Start Date: 30/05/2012   Start Time: 23:30  
  Actual Clear Date: 31/05/2012   Actual Clear Time: 03:36  
     
  Incident Headline: : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was fully restored to all the effected MUXes at 03:36 following a card re-seat at Wideford Hill and further remedial work on the transmission system.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0185601857
 
  Duration: 0 days 04 hours 06 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 19231 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19231   Issue : 5  
  Detected Date: 30/05/2012   Detected Time: 23:30  
  Start Date: 30/05/2012   Start Time: 23:30  
  Anticipated Clear Date: 31/05/2012   Anticipated Clear Time: 06:45  
  Next Update Date: 31/05/2012   Next Update Time: 06:30  
     
  Incident Headline: ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 06.30.  
  Dialling Codes Affected:
0185601857
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 19231 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19231   Issue : 4  
  Detected Date: 30/05/2012   Detected Time: 23:30  
  Start Date: 30/05/2012   Start Time: 23:30  
  Anticipated Clear Date: 31/05/2012   Anticipated Clear Time: 04:30  
  Next Update Date: 31/05/2012   Next Update Time: 04:00  
     
  Incident Headline: ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 04.00.  
  Dialling Codes Affected:
0185601857
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 19231 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19231   Issue : 3  
  Detected Date: 30/05/2012   Detected Time: 23:30  
  Start Date: 30/05/2012   Start Time: 23:30  
  Anticipated Clear Date: 31/05/2012   Anticipated Clear Time: 03:00  
  Next Update Date: 31/05/2012   Next Update Time: 02:30  
     
  Incident Headline: : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer on the Island is en route to site for investigation. His expected time of arrival is unknown at present. Next update will be at 02.30.

 
  Dialling Codes Affected:
0185601857
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 19231 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19231   Issue : 2  
  Detected Date: 30/05/2012   Detected Time: 23:30  
  Start Date: 30/05/2012   Start Time: 23:30  
  Anticipated Clear Date: 31/05/2012   Anticipated Clear Time: 02:30  
  Next Update Date: 31/05/2012   Next Update Time: 01:30  
     
  Incident Headline: : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of ADSL service to 2443 internet end-users - amended impact. Related to SDH fault at Wideford Hill IMT19228/12. Engineer is being tasked to site to investigate. No ETA available at this time. Next update will be at 01:30
 
  Dialling Codes Affected:
0185601857
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, May 30, 2012

Broadband Incident Report : : CHRISTCHURCH DSL 001 : LOSS OF SERVICE : Reference 19155 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19155   Issue : FINAL  
  Detected Date: 30/05/2012   Detected Time: 12:16  
  Start Date: 30/05/2012   Start Time: 12:16  
  Actual Clear Date: 30/05/2012   Actual Clear Time: 18:50  
     
  Incident Headline: : CHRISTCHURCH DSL 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:50 by completing: a fibre re-splice. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01354
 
  Duration: 0 days 06 hours 34 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHRISTCHURCH DSL 001 : LOSS OF SERVICE : Reference 19155 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19155   Issue : 5  
  Detected Date: 30/05/2012   Detected Time: 12:16  
  Start Date: 30/05/2012   Start Time: 12:16  
  Anticipated Clear Date: 30/05/2012   Anticipated Clear Time: 19:00  
  Next Update Date: 30/05/2012   Next Update Time: 19:00  
     
  Incident Headline: : CHRISTCHURCH DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01354
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : INTERMITTENT DEGRADED SERVICE : Reference 17944 : Issue 13 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17944   Issue : 13  
  Detected Date: 24/05/2012   Detected Time: 00:33  
  Start Date: 24/05/2012   Start Time: 00:28  
  Anticipated Clear Date: 31/05/2012   Anticipated Clear Time: 17:00  
  Next Update Date: 31/05/2012   Next Update Time: 17:00  
     
  Incident Headline: : LERWICK NODE 12021 : INTERMITTENT DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Work has been completed as of 16:00 and is now being monitored for stability.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.