Friday, June 12, 2009

Broadband Incident Report : : HINDHEAD MUX 101: LOSS OF SERVICE : Reference 14631 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14631   Issue : FINAL  
  Detected Date: 12/06/2009   Detected Time: 02:50  
  Start Date: 12/06/2009   Start Time: 02:45  
  Actual Clear Date: 12/06/2009   Actual Clear Time: 04:35  
     
  Incident Headline: : HINDHEAD MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Fibre repair

This issue may have been due to


a Fibre Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01428
 
     

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System Time Stamp: 12/06/2009 07:43

Broadband Incident Report : : HINDHEAD MUX 101: LOSS OF SERVICE : Reference 14631 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14631   Issue : 3  
  Detected Date: 12/06/2009   Detected Time: 02:50  
  Start Date: 12/06/2009   Start Time: 02:45  
  Anticipated Clear Date: 12/06/2009   Anticipated Clear Time: 07:35  
     
  Incident Headline: : HINDHEAD MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------

Service has been restored as of 04:35, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01428
 
     

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System Time Stamp: 12/06/2009 05:01

Broadband Incident Report : : HINDHEAD MUX 101: LOSS OF SERVICE : Reference 14631 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14631   Issue : 2  
  Detected Date: 12/06/2009   Detected Time: 02:50  
  Start Date: 12/06/2009   Start Time: 02:45  
  Anticipated Clear Date: 12/06/2009   Anticipated Clear Time: 05:50  
     
  Incident Headline: : HINDHEAD MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01428
 
     

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System Time Stamp: 12/06/2009 04:36

Broadband Incident Report : : HINDHEAD MUX 101: LOSS OF SERVICE : Reference 14631 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14631   Issue : 1  
  Detected Date: 12/06/2009   Detected Time: 02:50  
  Start Date: 12/06/2009   Start Time: 02:45  
  Anticipated Clear Date: 12/06/2009   Anticipated Clear Time: 04:45  
     
  Incident Headline: : HINDHEAD MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01428
 
     

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System Time Stamp: 12/06/2009 03:03

Broadband Incident Report : : GUILDFORD MUX 102 : DEGRADED SERVICE : Reference 14570 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14570   Issue : FINAL  
  Detected Date: 11/06/2009   Detected Time: 10:26  
  Start Date: 11/06/2009   Start Time: 07:33  
  Actual Clear Date: 12/06/2009   Actual Clear Time: 01:30  
     
  Incident Headline: : GUILDFORD MUX 102 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------

Card Reseat

This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01483
 
     

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System Time Stamp: 12/06/2009 02:49

Thursday, June 11, 2009

Broadband Incident Report : GUILDFORD MUX 102 : DEGRADED SERVICE : Reference 14570 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14570   Issue : 5  
  Detected Date: 11/06/2009   Detected Time: 10:26  
  Start Date: 11/06/2009   Start Time: 07:33  
  Anticipated Clear Date: 12/06/2009   Anticipated Clear Time: 03:00  
     
  Incident Headline: GUILDFORD MUX 102 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Restoration work planned.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01483
 
     

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System Time Stamp: 11/06/2009 17:55

Broadband Incident Report : GUILDFORD MUX 102 : DEGRADED SERVICE : Reference 14570 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14570   Issue : 4  
  Detected Date: 11/06/2009   Detected Time: 10:26  
  Start Date: 11/06/2009   Start Time: 07:33  
  Anticipated Clear Date: 11/06/2009   Anticipated Clear Time: 17:38  
     
  Incident Headline: GUILDFORD MUX 102 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01483
 
     

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System Time Stamp: 11/06/2009 15:40

Broadband Incident Report : : GUILDFORD MUX 102 : DEGRADED SERVICE : Reference 14570 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14570   Issue : 3  
  Detected Date: 11/06/2009   Detected Time: 10:26  
  Start Date: 11/06/2009   Start Time: 07:33  
  Anticipated Clear Date: 11/06/2009   Anticipated Clear Time: 15:14  
     
  Incident Headline: : GUILDFORD MUX 102 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site sourcing spare required to progress.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01483
 
     

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System Time Stamp: 11/06/2009 14:19

Broadband Incident Report : WILLINGHAM MSAN 301 : DEGRADED SERVICE : Reference 14560 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14560   Issue : FINAL  
  Detected Date: 11/06/2009   Detected Time: 09:35  
  Start Date: 11/06/2009   Start Time: 09:35  
  Actual Clear Date: 11/06/2009   Actual Clear Time: 10:17  
     
  Incident Headline: WILLINGHAM MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Reboot of Software


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01954
 
     

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System Time Stamp: 11/06/2009 13:26

Broadband Incident Report : : GUILDFORD : DEGRADED SERVICE : Reference 14570 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14570   Issue : 2  
  Detected Date: 11/06/2009   Detected Time: 10:26  
  Start Date: 11/06/2009   Start Time: 07:33  
  Anticipated Clear Date: 11/06/2009   Anticipated Clear Time: 12:38  
     
  Incident Headline: : GUILDFORD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01483
 
     

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System Time Stamp: 11/06/2009 11:40

Broadband Incident Report : : GUILDFORD : DEGRADED SERVICE : Reference 14570 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14570   Issue : 1  
  Detected Date: 11/06/2009   Detected Time: 10:26  
  Start Date: 11/06/2009   Start Time: 07:33  
  Anticipated Clear Date: 11/06/2009   Anticipated Clear Time: 12:33  
     
  Incident Headline: : GUILDFORD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01483
 
     

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System Time Stamp: 11/06/2009 10:34

Broadband Incident Report : WILLINGHAM MSAN 301 : DEGRADED SERVICE : Reference 14560 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14560   Issue : 2  
  Detected Date: 11/06/2009   Detected Time: 09:35  
  Start Date: 11/06/2009   Start Time: 09:35  
  Anticipated Clear Date: 11/06/2009   Anticipated Clear Time: 13:30  
     
  Incident Headline: WILLINGHAM MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 10:17, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01954
 
     

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System Time Stamp: 11/06/2009 10:22

Broadband Incident Report : WILLINGHAM MSAN 301 : DEGRADED SERVICE : Reference 14560 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14560   Issue : 1  
  Detected Date: 11/06/2009   Detected Time: 09:35  
  Start Date: 11/06/2009   Start Time: 09:35  
  Anticipated Clear Date: 11/06/2009   Anticipated Clear Time: 11:35  
     
  Incident Headline: WILLINGHAM MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01954
 
     

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System Time Stamp: 11/06/2009 09:50

Tuesday, June 9, 2009

Broadband Incident Report : : BULLDOG3 HBC LTS1 : LOSS OF RESILIENCE : Reference 14396 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14396   Issue : FINAL  
  Detected Date: 09/06/2009   Detected Time: 05:10  
  Start Date: 09/06/2009   Start Time: 05:06  
  Actual Clear Date: 09/06/2009   Actual Clear Time: 07:30  
     
  Incident Headline: : BULLDOG3 HBC LTS1 : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a reconfiguration

This issue may have been due to
an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 09/06/2009 07:56