Saturday, September 18, 2010

Broadband Incident Report : CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE : Reference 26127 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26127   Issue : FINAL  
  Detected Date: 18/09/2010   Detected Time: 06:02  
  Start Date: 18/09/2010   Start Time: 05:57  
  Actual Clear Date: 18/09/2010   Actual Clear Time: 13:40  
     
  Incident Headline: CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to

an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0129301444
 
     

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System Time Stamp: 18/09/2010 14:18

Broadband Incident Report : : CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE : Reference 26127 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26127   Issue : 6  
  Detected Date: 18/09/2010   Detected Time: 06:02  
  Start Date: 18/09/2010   Start Time: 05:57  
  Anticipated Clear Date: 18/09/2010   Anticipated Clear Time: 15:00  
     
  Incident Headline: : CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0129301444
 
     

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System Time Stamp: 18/09/2010 12:16

Broadband Incident Report : CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE : Reference 26127 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26127   Issue : 5  
  Detected Date: 18/09/2010   Detected Time: 06:02  
  Start Date: 18/09/2010   Start Time: 05:57  
  Anticipated Clear Date: 18/09/2010   Anticipated Clear Time: 13:00  
     
  Incident Headline: CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0129301444
 
     

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System Time Stamp: 18/09/2010 10:58

Broadband Incident Report : : CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE : Reference 26127 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26127   Issue : 4  
  Detected Date: 18/09/2010   Detected Time: 06:02  
  Start Date: 18/09/2010   Start Time: 05:57  
  Anticipated Clear Date: 18/09/2010   Anticipated Clear Time: 11:00  
     
  Incident Headline: : CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0129301444
 
     

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System Time Stamp: 18/09/2010 09:12

Broadband Incident Report : CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE : Reference 26127 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26127   Issue : 3  
  Detected Date: 18/09/2010   Detected Time: 06:02  
  Start Date: 18/09/2010   Start Time: 05:57  
  Anticipated Clear Date: 18/09/2010   Anticipated Clear Time: 11:00  
     
  Incident Headline: CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0129301444
 
     

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System Time Stamp: 18/09/2010 08:35

Broadband Incident Report : CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE : Reference 26127 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26127   Issue : 2  
  Detected Date: 18/09/2010   Detected Time: 06:02  
  Start Date: 18/09/2010   Start Time: 05:57  
  Anticipated Clear Date: 18/09/2010   Anticipated Clear Time: 08:30  
     
  Incident Headline: CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0129301444
 
     

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System Time Stamp: 18/09/2010 07:04

Broadband Incident Report : : CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE : Reference 26127 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26127   Issue : 1  
  Detected Date: 18/09/2010   Detected Time: 06:02  
  Start Date: 18/09/2010   Start Time: 05:57  
  Anticipated Clear Date: 18/09/2010   Anticipated Clear Time: 08:00  
     
  Incident Headline: : CRAWLEY NODE 08003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0129301444
 
     

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System Time Stamp: 18/09/2010 06:18

Friday, September 17, 2010

Broadband Incident Report : : FRIOCKHEIM MUX 101, 102 & CARMYLLIE 101 : LOSS OF SERVICE : Reference 26033 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26033   Issue : FINAL  
  Detected Date: 17/09/2010   Detected Time: 08:25  
  Start Date: 17/09/2010   Start Time: 05:03  
  Actual Clear Date: 17/09/2010   Actual Clear Time: 08:50  
     
  Incident Headline: : FRIOCKHEIM MUX 101, 102 & CARMYLLIE 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Card Reseat

This issue may have been due to


an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01241
 
     

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System Time Stamp: 17/09/2010 11:07

Broadband Incident Report : : FRIOCKHEIM MUX 101, 102 & CARMYLLIE 101 : LOSS OF SERVICE : Reference 26033 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26033   Issue : 1  
  Detected Date: 17/09/2010   Detected Time: 08:25  
  Start Date: 17/09/2010   Start Time: 05:03  
  Anticipated Clear Date: 17/09/2010   Anticipated Clear Time: 11:30  
     
  Incident Headline: : FRIOCKHEIM MUX 101, 102 & CARMYLLIE 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.  
  Dialling Codes Affected:
01241
 
     

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System Time Stamp: 17/09/2010 08:49

Broadband SERIOUS Incident Report : : CHICHESTER NODE 05020 : LOSS OF SERVICE : Reference 26015 : Issue FINAL :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26015   Issue : FINAL  
  Detected Date: 17/09/2010   Detected Time: 05:31  
  Start Date: 17/09/2010   Start Time: 05:21  
  Actual Clear Date: 17/09/2010   Actual Clear Time: 07:30  
     
  Incident Headline: : CHICHESTER NODE 05020 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Reseats
This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0124301903
 
     

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System Time Stamp: 17/09/2010 07:47

Broadband Incident Report : : SWANAGE MUX 101 : DEGRADED SERVICE : Reference 26003 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26003   Issue : FINAL  
  Detected Date: 17/09/2010   Detected Time: 03:28  
  Start Date: 17/09/2010   Start Time: 03:28  
  Actual Clear Date: 17/09/2010   Actual Clear Time: 06:52  
     
  Incident Headline: : SWANAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Connector Reseat

This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0192919294
 
     

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System Time Stamp: 17/09/2010 07:25

Broadband SERIOUS Incident Report : CHICHESTER NODE 05020 : LOSS OF SERVICE : Reference 26015 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26015   Issue : 1  
  Detected Date: 17/09/2010   Detected Time: 05:31  
  Start Date: 17/09/2010   Start Time: 05:21  
  Anticipated Clear Date: 17/09/2010   Anticipated Clear Time: 09:00  
     
  Incident Headline: CHICHESTER NODE 05020 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0124301903
 
     

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System Time Stamp: 17/09/2010 06:24

Broadband Incident Report : SWANAGE MUX 101 : DEGRADED SERVICE : Reference 26003 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26003   Issue : 2  
  Detected Date: 17/09/2010   Detected Time: 03:28  
  Start Date: 17/09/2010   Start Time: 03:28  
  Anticipated Clear Date: 17/09/2010   Anticipated Clear Time: 07:00  
     
  Incident Headline: SWANAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0192919294
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 17/09/2010 05:01

Broadband Incident Report : SWANAGE MUX 101 : DEGRADED SERVICE : Reference 26003 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26003   Issue : 1  
  Detected Date: 17/09/2010   Detected Time: 03:28  
  Start Date: 17/09/2010   Start Time: 03:28  
  Anticipated Clear Date: 17/09/2010   Anticipated Clear Time: 05:28  
     
  Incident Headline: SWANAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0192919294
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 17/09/2010 03:35