Saturday, June 27, 2009

Broadband Incident Report : : SLEAFORD MSAN 302 : LOSS OF SERVICE : Reference 15812 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15812   Issue : 3  
  Detected Date: 27/06/2009   Detected Time: 20:32  
  Start Date: 27/06/2009   Start Time: 20:30  
  Anticipated Clear Date: 28/06/2009   Anticipated Clear Time: 01:45  
     
  Incident Headline: : SLEAFORD MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 22:45, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01529
 
     

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System Time Stamp: 27/06/2009 22:57

Broadband Incident Report : : SLEAFORD MSAN 302 : LOSS OF SERVICE : Reference 15812 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15812   Issue : 2  
  Detected Date: 27/06/2009   Detected Time: 20:32  
  Start Date: 27/06/2009   Start Time: 20:30  
  Anticipated Clear Date: 27/06/2009   Anticipated Clear Time: 22:30  
     
  Incident Headline: : SLEAFORD MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01529
 
     

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System Time Stamp: 27/06/2009 21:23

Broadband Incident Report : SLEAFORD MSAN 302 : LOSS OF SERVICE : Reference 15812 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15812   Issue : 1  
  Detected Date: 27/06/2009   Detected Time: 20:32  
  Start Date: 27/06/2009   Start Time: 20:30  
  Anticipated Clear Date: 27/06/2009   Anticipated Clear Time: 22:30  
     
  Incident Headline: SLEAFORD MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01529
 
     

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System Time Stamp: 27/06/2009 20:41

Broadband Incident Report : NEWCASTLE UNDER LYME MUX 102 : LOSS OF SERVICE : Reference 15771 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15771   Issue : FINAL  
  Detected Date: 27/06/2009   Detected Time: 02:25  
  Start Date: 27/06/2009   Start Time: 02:24  
  Actual Clear Date: 27/06/2009   Actual Clear Time: 08:15  
     
  Incident Headline: NEWCASTLE UNDER LYME MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01782
 
     

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System Time Stamp: 27/06/2009 11:18

Broadband Incident Report : NEWCASTLE UNDER LYME MUX 102 : LOSS OF SERVICE : Reference 15771 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15771   Issue : 6  
  Detected Date: 27/06/2009   Detected Time: 02:25  
  Start Date: 27/06/2009   Start Time: 02:24  
  Anticipated Clear Date: 27/06/2009   Anticipated Clear Time: 11:19  
     
  Incident Headline: NEWCASTLE UNDER LYME MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 08:15, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01782
 
     

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System Time Stamp: 27/06/2009 08:21

Broadband Incident Report : : NEWCASTLE UNDER LYME MUX102: LOSS OF SERVICE : Reference 15771 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15771   Issue : 5  
  Detected Date: 27/06/2009   Detected Time: 02:25  
  Start Date: 27/06/2009   Start Time: 02:24  
  Anticipated Clear Date: 27/06/2009   Anticipated Clear Time: 08:00  
     
  Incident Headline: : NEWCASTLE UNDER LYME MUX102: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01782
 
     

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System Time Stamp: 27/06/2009 05:57

Broadband Incident Report : : NEWCASTLE UNDER LYME MUX102: LOSS OF SERVICE : Reference 15771 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15771   Issue : 4  
  Detected Date: 27/06/2009   Detected Time: 02:25  
  Start Date: 27/06/2009   Start Time: 02:24  
  Anticipated Clear Date: 27/06/2009   Anticipated Clear Time: 07:00  
     
  Incident Headline: : NEWCASTLE UNDER LYME MUX102: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01782
 
     

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System Time Stamp: 27/06/2009 05:35

Broadband Incident Report : : NEWCASTLE UNDER LYME MUX102: LOSS OF SERVICE : Reference 15771 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15771   Issue : 3  
  Detected Date: 27/06/2009   Detected Time: 02:25  
  Start Date: 27/06/2009   Start Time: 02:24  
  Anticipated Clear Date: 27/06/2009   Anticipated Clear Time: 04:41  
     
  Incident Headline: : NEWCASTLE UNDER LYME MUX102: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01782
 
     

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System Time Stamp: 27/06/2009 03:43

Broadband Incident Report : : NEWCASTLE UNDER LYME MUX102: LOSS OF SERVICE : Reference 15771 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15771   Issue : 2  
  Detected Date: 27/06/2009   Detected Time: 02:25  
  Start Date: 27/06/2009   Start Time: 02:24  
  Anticipated Clear Date: 27/06/2009   Anticipated Clear Time: 04:24  
     
  Incident Headline: : NEWCASTLE UNDER LYME MUX102: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01782
 
     

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System Time Stamp: 27/06/2009 03:05

Broadband Incident Report : : NEWCASTLE UNDER LYME MUX102: LOSS OF SERVICE : Reference 15771 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15771   Issue : 1  
  Detected Date: 27/06/2009   Detected Time: 02:25  
  Start Date: 27/06/2009   Start Time: 02:24  
  Anticipated Clear Date: 27/06/2009   Anticipated Clear Time: 04:24  
     
  Incident Headline: : NEWCASTLE UNDER LYME MUX102: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01782
 
     

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System Time Stamp: 27/06/2009 02:35

Friday, June 26, 2009

Broadband Incident Report : : ESR10.BIRMINGHAM6: EMERGENCY PLANNED WORK : Reference 15648 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15648   Issue : FINAL  
  Detected Date: 26/06/2009   Detected Time: 00:33  
  Start Date: 26/06/2009   Start Time: 00:31  
  Actual Clear Date: 26/06/2009   Actual Clear Time: 00:41  
     
  Incident Headline: : ESR10.BIRMINGHAM6: EMERGENCY PLANNED WORK  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Reboot of Software

This issue may have been due to

a Data Fault


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 26/06/2009 04:02

Broadband Incident Report : : ESR10.BIRMINGHAM6: EMERGENCY PLANNED WORK : Reference 15648 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15648   Issue : 1  
  Detected Date: 26/06/2009   Detected Time: 00:33  
  Start Date: 26/06/2009   Start Time: 00:31  
  Anticipated Clear Date: 26/06/2009   Anticipated Clear Time: 02:31  
     
  Incident Headline: : ESR10.BIRMINGHAM6: EMERGENCY PLANNED WORK  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 26/06/2009 00:43

Thursday, June 25, 2009

Broadband Incident Report : ADSL : SHEFFIELD AREA: 5 ADSL MUXS : LOSS OF SERVICE : Reference 15607 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15607   Issue : FINAL  
  Detected Date: 25/06/2009   Detected Time: 15:08  
  Start Date: 25/06/2009   Start Time: 15:07  
  Actual Clear Date: 25/06/2009   Actual Clear Time: 18:05  
     
  Incident Headline: ADSL : SHEFFIELD AREA: 5 ADSL MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change
This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0114201143012460170901724
019040124601709
 
     

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System Time Stamp: 25/06/2009 21:26

Broadband Incident Report : ADSL : SHEFFIELD AREA: 5 ADSL MUXS : LOSS OF SERVICE : Reference 15607 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15607   Issue : 6  
  Detected Date: 25/06/2009   Detected Time: 15:08  
  Start Date: 25/06/2009   Start Time: 15:07  
  Anticipated Clear Date: 25/06/2009   Anticipated Clear Time: 21:05  
     
  Incident Headline: ADSL : SHEFFIELD AREA: 5 ADSL MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Service has been restored as of 18:05, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0114201143012460170901724
019040124601709
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/06/2009 19:48