Saturday, April 13, 2013

Broadband Incident Report : : EALING HOMEGATEWAY2 FOR MEDIVET : LOSS OF SERVICE : Reference 17543 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17543   Issue : 3  
  Detected Date: 13/04/2013   Detected Time: 11:34  
  Start Date: 13/04/2013   Start Time: 11:34  
  Anticipated Clear Date: 13/04/2013   Anticipated Clear Time: 16:50  
  Next Update Date: 13/04/2013   Next Update Time: 16:40  
     
  Incident Headline: : EALING HOMEGATEWAY2 FOR MEDIVET : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: PTO and two Open reach engineers are now with the customer to check with them. They have checked the fibre and cannot see any issues. They are liaising with the customer to identify the issue.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EALING HOMEGATEWAY2 FOR MEDIVET : LOSS OF SERVICE : Reference 17543 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17543   Issue : 1  
  Detected Date: 13/04/2013   Detected Time: 11:34  
  Start Date: 13/04/2013   Start Time: 11:34  
  Anticipated Clear Date: 13/04/2013   Anticipated Clear Time: 13:40  
  Next Update Date: 13/04/2013   Next Update Time: 14:00  
     
  Incident Headline: : EALING HOMEGATEWAY2 FOR MEDIVET : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 14.00  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ERX 4 FARADAY : LOSS OF SERVICE : Reference 17526 : Issue INITIAL/FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17526   Issue : INITIAL/FINAL  
  Detected Date: 13/04/2013   Detected Time: 06:19  
  Start Date: 13/04/2013   Start Time: 06:13  
  Actual Clear Date: 13/04/2013   Actual Clear Time: 06:14  
     
  Incident Headline: ERX 4 FARADAY : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Brief loss of service to during card switch over. Service automatically restored at 06:14 after a card switch over at Faraday. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, April 12, 2013

Broadband Incident Report : : 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK : Reference 17168 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17168   Issue : FINAL  
  Detected Date: 11/04/2013   Detected Time: 05:30  
  Start Date: 11/04/2013   Start Time: 04:30  
  Actual Clear Date: 12/04/2013   Actual Clear Time: 11:12  
     
  Incident Headline: : 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:56 after a card was changed at kinellar. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224013580146701651
 
  Duration: 1 days 06 hours 42 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK : Reference 17168 : Issue 12 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17168   Issue : 12  
  Detected Date: 11/04/2013   Detected Time: 05:30  
  Start Date: 11/04/2013   Start Time: 05:30  
  Anticipated Clear Date: 12/04/2013   Anticipated Clear Time: 13:24  
  Next Update Date: 12/04/2013   Next Update Time: 12:25  
     
  Incident Headline: : 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare card is on site. Engineer is now en route to site, ETA 11:30. Root cause and estimated time of repair is not known at present. Next update will be at 12:30.

 
  Dialling Codes Affected:
01224013580146701651
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK : Reference 17168 : Issue 11 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17168   Issue : 11  
  Detected Date: 11/04/2013   Detected Time: 05:30  
  Start Date: 11/04/2013   Start Time: 05:30  
  Anticipated Clear Date: 12/04/2013   Anticipated Clear Time: 12:24  
  Next Update Date: 12/04/2013   Next Update Time: 11:00  
     
  Incident Headline: : 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare card has arrived on site. Engineer tasked to site to install spare card. Next update will be at 11:00.
 
  Dialling Codes Affected:
01224013580146701651
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK : Reference 17168 : Issue 10 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17168   Issue : 10  
  Detected Date: 11/04/2013   Detected Time: 05:30  
  Start Date: 11/04/2013   Start Time: 05:30  
  Anticipated Clear Date: 12/04/2013   Anticipated Clear Time: 12:24  
  Next Update Date: 12/04/2013   Next Update Time: 10:00  
     
  Incident Headline: : 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The revised estimated delivery time for replacement hardawre to site has been given as 09:30. Root cause and estimated time of repair is not known at present. Next update will be at 10:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01224013580146701651
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK : Reference 17168 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17168   Issue : 9  
  Detected Date: 11/04/2013   Detected Time: 05:30  
  Start Date: 11/04/2013   Start Time: 05:30  
  Anticipated Clear Date: 12/04/2013   Anticipated Clear Time: 08:00  
  Next Update Date: 12/04/2013   Next Update Time: 07:30  
     
  Incident Headline: 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The new card is en route to site, the revised expected time of arrival is now 04:55. Next update will be at 07:30 or sooner if significant progress made.  
  Dialling Codes Affected:
01224013580146701651
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, April 11, 2013

Broadband Incident Report : : 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK : Reference 17168 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17168   Issue : 8  
  Detected Date: 11/04/2013   Detected Time: 05:30  
  Start Date: 11/04/2013   Start Time: 05:30  
  Anticipated Clear Date: 12/04/2013   Anticipated Clear Time: 05:00  
  Next Update Date: 12/04/2013   Next Update Time: 03:30  
     
  Incident Headline: : 6 MUXES IN ABERDEEN AREA : FAILED PLANNED WORK  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Udny and Kinellar muxes have been restored at 19:45 by reroute. 718 broadband end users still affected. There is no further capacity for the other muxes. Awaiting the transmission card to arrive at 03:00 and the engineer to co-op with the operational team. Estimated time of repair is unknown. Next update will be at 03:30.  
  Dialling Codes Affected:
01224013580146701651
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINELLAR MUX 301 AND NEWBURGH MUX 302 : FAILED PLANNED WORK : Reference 17168 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17168   Issue : 7  
  Detected Date: 11/04/2013   Detected Time: 05:30  
  Start Date: 11/04/2013   Start Time: 05:30  
  Anticipated Clear Date: 12/04/2013   Anticipated Clear Time: 05:00  
  Next Update Date: 12/04/2013   Next Update Time: 03:30  
     
  Incident Headline: : KINELLAR MUX 301 AND NEWBURGH MUX 302 : FAILED PLANNED WORK  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Card change was unsuccessful. Another transmission card has been ordered and is expected to arrive by 03:00 and an engineer will be tasked to meet the delivery time. Estimated time of repair is unknown. Next update will be at 03:30.  
  Dialling Codes Affected:
01224013580146701651
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EALING NODE 04002 : PARTIAL DEGRADED SERVICE : Reference 17330 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17330   Issue : FINAL  
  Detected Date: 11/04/2013   Detected Time: 14:10  
  Start Date: 11/04/2013   Start Time: 14:10  
  Actual Clear Date: 11/04/2013   Actual Clear Time: 17:51  
     
  Incident Headline: : EALING NODE 04002 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was restored at 17:51 following a change of card at Ealing. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0127501285013710144201702
01708017280192302032640207935
02085670208579020879702088330208839
0208840020884102088420208845LLWE0
020884102088420208845
 
  Duration: 0 days 03 hours 41 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EALING NODE 04002 : PARTIAL DEGRADED SERVICE : Reference 17330 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17330   Issue : 2  
  Detected Date: 11/04/2013   Detected Time: 14:10  
  Start Date: 11/04/2013   Start Time: 14:10  
  Anticipated Clear Date: 11/04/2013   Anticipated Clear Time: 19:45  
  Next Update Date: 11/04/2013   Next Update Time: 18:15  
     
  Incident Headline: : EALING NODE 04002 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Root cause is suspected to be a card failure. An engineer is travelling to site in order to change it. A spare is available onsite and another has been ordered, ETA 17:45  
  Dialling Codes Affected:
0127501285013710144201702
01708017280192302032640207935
02085670208579020879702088330208839
0208840020884102088420208845LLWE0
020884102088420208845
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINELLAR MUX 301 AND NEWBURGH MUX 302 : FAILED PLANNED WORK : Reference 17168 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17168   Issue : 6  
  Detected Date: 11/04/2013   Detected Time: 05:30  
  Start Date: 11/04/2013   Start Time: 05:30  
  Anticipated Clear Date: 11/04/2013   Anticipated Clear Time: 19:15  
  Next Update Date: 11/04/2013   Next Update Time: 19:15  
     
  Incident Headline: : KINELLAR MUX 301 AND NEWBURGH MUX 302 : FAILED PLANNED WORK  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Transmission engineer on site co-oping with the operational team to change cards. Estimated time of repair is unknown. Next update will be at 19:15.  
  Dialling Codes Affected:
01224013580146701651
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.