Saturday, January 17, 2009

Broadband Incident Report : : SCARBOROUGH MUX 103 : LOSS OF SERVICE : Reference 1152 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1152   Issue : FINAL  
  Detected Date: 17/01/2009   Detected Time: 05:59  
  Start Date: 17/01/2009   Start Time: 05:50  
  Actual Clear Date: 17/01/2009   Actual Clear Time: 10:57  
     
  Incident Headline: : SCARBOROUGH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

This issue may have been due to a hardware failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01723
 
     

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System Time Stamp: 17/01/2009 11:05

Broadband Incident Report : : SCARBOROUGH MUX 103 : LOSS OF SERVICE : Reference 1152 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1152   Issue : 9  
  Detected Date: 17/01/2009   Detected Time: 05:59  
  Start Date: 17/01/2009   Start Time: 05:50  
  Anticipated Clear Date: 17/01/2009   Anticipated Clear Time: 11:38  
     
  Incident Headline: : SCARBOROUGH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01723
 
     

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System Time Stamp: 17/01/2009 10:41

Broadband Incident Report : : SCARBOROUGH MUX 103 : LOSS OF SERVICE : Reference 1152 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1152   Issue : 8  
  Detected Date: 17/01/2009   Detected Time: 05:59  
  Start Date: 17/01/2009   Start Time: 05:50  
  Anticipated Clear Date: 17/01/2009   Anticipated Clear Time: 10:39  
     
  Incident Headline: : SCARBOROUGH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

An Engineer is on site carrying out a card change.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01723
 
     

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System Time Stamp: 17/01/2009 09:42

Broadband Incident Report : : SCARBOROUGH MUX 103 : LOSS OF SERVICE : Reference 1152 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1152   Issue : 7  
  Detected Date: 17/01/2009   Detected Time: 05:59  
  Start Date: 17/01/2009   Start Time: 05:50  
  Anticipated Clear Date: 17/01/2009   Anticipated Clear Time: 09:53  
     
  Incident Headline: : SCARBOROUGH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01723
 
     

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System Time Stamp: 17/01/2009 08:56

Broadband Incident Report : : SCARBOROUGH MUX 103 : LOSS OF SERVICE : Reference 1152 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1152   Issue : 6  
  Detected Date: 17/01/2009   Detected Time: 05:59  
  Start Date: 17/01/2009   Start Time: 05:50  
  Anticipated Clear Date: 17/01/2009   Anticipated Clear Time: 08:54  
     
  Incident Headline: : SCARBOROUGH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01723
 
     

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System Time Stamp: 17/01/2009 07:55

Broadband Incident Report : : SCARBOROUGH MUX 103 : LOSS OF SERVICE : Reference 1152 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1152   Issue : 5  
  Detected Date: 17/01/2009   Detected Time: 05:59  
  Start Date: 17/01/2009   Start Time: 05:50  
  Anticipated Clear Date: 17/01/2009   Anticipated Clear Time: 08:17  
     
  Incident Headline: : SCARBOROUGH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01723
 
     

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System Time Stamp: 17/01/2009 07:19

Broadband Incident Report : : SCARBOROUGH MUX 103 : LOSS OF SERVICE : Reference 1152 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1152   Issue : 4  
  Detected Date: 17/01/2009   Detected Time: 05:59  
  Start Date: 17/01/2009   Start Time: 05:50  
  Anticipated Clear Date: 17/01/2009   Anticipated Clear Time: 07:51  
     
  Incident Headline: : SCARBOROUGH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01723
 
     

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System Time Stamp: 17/01/2009 06:52

Broadband Incident Report : : SCARBOROUGH MUX 103 : LOSS OF SERVICE : Reference 1152 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1152   Issue : 3  
  Detected Date: 17/01/2009   Detected Time: 05:59  
  Start Date: 17/01/2009   Start Time: 05:50  
  Anticipated Clear Date: 17/01/2009   Anticipated Clear Time: 07:50  
     
  Incident Headline: : SCARBOROUGH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01723
 
     

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System Time Stamp: 17/01/2009 06:20

Broadband Incident Report : : SCARBOROUGH MUX 103 : LOSS OF SERVICE : Reference 1152 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1152   Issue : 2  
  Detected Date: 17/01/2009   Detected Time: 05:59  
  Start Date: 17/01/2009   Start Time: 05:50  
  Anticipated Clear Date: 17/01/2009   Anticipated Clear Time: 07:50  
     
  Incident Headline: : SCARBOROUGH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01723
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 17/01/2009 06:08

Broadband Incident Report : : SCARBOROUGH MUX 103 : LOSS OF SERVICE : Reference 1152 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1152   Issue : 1  
  Detected Date: 17/01/2009   Detected Time: 05:59  
  Start Date: 17/01/2009   Start Time: 05:50  
  Anticipated Clear Date: 17/01/2009   Anticipated Clear Time: 07:50  
     
  Incident Headline: : SCARBOROUGH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01723
 
     

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System Time Stamp: 17/01/2009 06:07

Friday, January 16, 2009

Broadband Incident Report : : CULLINGWORTH MUX 102 : LOSS OF SERVICE : Reference 1129 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1129   Issue : FINAL  
  Detected Date: 16/01/2009   Detected Time: 17:49  
  Start Date: 16/01/2009   Start Time: 17:48  
  Actual Clear Date: 16/01/2009   Actual Clear Time: 18:55  
     
  Incident Headline: : CULLINGWORTH MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Power Cycle

This issue may have been due to

Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01535
 
     

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System Time Stamp: 16/01/2009 19:04

Broadband Incident Report : : CULLINGWORTH MUX 102 : LOSS OF SERVICE : Reference 1129 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1129   Issue : 2  
  Detected Date: 16/01/2009   Detected Time: 17:49  
  Start Date: 16/01/2009   Start Time: 17:48  
  Anticipated Clear Date: 16/01/2009   Anticipated Clear Time: 19:48  
     
  Incident Headline: : CULLINGWORTH MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01535
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 16/01/2009 18:09

Broadband Incident Report : : CULLINGWORTH MUX 102 : LOSS OF SERVICE : Reference 1129 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1129   Issue : 1  
  Detected Date: 16/01/2009   Detected Time: 17:49  
  Start Date: 16/01/2009   Start Time: 17:48  
  Anticipated Clear Date: 16/01/2009   Anticipated Clear Time: 19:48  
     
  Incident Headline: : CULLINGWORTH MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01535
 
     

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System Time Stamp: 16/01/2009 17:57

Thursday, January 15, 2009

Broadband Incident Report : : HOMEGATEWAY 0 FOR NORTH DOWN BOROUGH COUNCIL : LOSS OF SERVICE : Reference 984 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 984   Issue : 1  
  Detected Date: 15/01/2009   Detected Time: 05:55  
  Start Date: 15/01/2009   Start Time: 05:50  
  Anticipated Clear Date: 15/01/2009   Anticipated Clear Time: 07:50  
     
  Incident Headline: : HOMEGATEWAY 0 FOR NORTH DOWN BOROUGH COUNCIL : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 15/01/2009 06:03