Saturday, December 17, 2011

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 39738 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39738   Issue : FINAL  
  Detected Date: 17/12/2011   Detected Time: 01:10  
  Start Date: 17/12/2011   Start Time: 01:10  
  Actual Clear Date: 17/12/2011   Actual Clear Time: 01:20  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 01:20 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0128901505015060162001862
01289015050150601620
 
  Duration: 0 days 00 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 15, 2011

Broadband Incident Report : : EDZELL DSL 101 & MSAN 301 : DEGRADED SERVICE : Reference 39492 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39492   Issue : FINAL  
  Detected Date: 14/12/2011   Detected Time: 06:44  
  Start Date: 14/12/2011   Start Time: 06:44  
  Actual Clear Date: 15/12/2011   Actual Clear Time: 02:40  
     
  Incident Headline: : EDZELL DSL 101 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02.40; by completing a fibre retermination BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01356
 
  Duration: 0 days 19 hours 56 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL DSL 101 & MSAN 301 : DEGRADED SERVICE : Reference 39492 : Issue 10 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39492   Issue : 10  
  Detected Date: 14/12/2011   Detected Time: 06:44  
  Start Date: 14/12/2011   Start Time: 06:44  
  Anticipated Clear Date: 15/12/2011   Anticipated Clear Time: 05:00  
  Next Update Date: 15/12/2011   Next Update Time: 05:00  
     
  Incident Headline: : EDZELL DSL 101 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineers are on site and technical services angaged due to the complexity of the fault  
  Dialling Codes Affected:
01356
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, December 14, 2011

Broadband Incident Report : : EDZELL DSL 101 & MSAN 301 : DEGRADED SERVICE : Reference 39492 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39492   Issue : 9  
  Detected Date: 14/12/2011   Detected Time: 06:44  
  Start Date: 14/12/2011   Start Time: 06:44  
  Anticipated Clear Date: 15/12/2011   Anticipated Clear Time: 00:30  
  Next Update Date: 15/12/2011   Next Update Time: 00:30  
     
  Incident Headline: : EDZELL DSL 101 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Some services have been restored. Fault diagnosis is still ongoing.  
  Dialling Codes Affected:
01356
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL DSL 101 & MSAN 301 : DEGRADED SERVICE : Reference 39492 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39492   Issue : 8  
  Detected Date: 14/12/2011   Detected Time: 06:44  
  Start Date: 14/12/2011   Start Time: 06:44  
  Anticipated Clear Date: 14/12/2011   Anticipated Clear Time: 23:30  
  Next Update Date: 14/12/2011   Next Update Time: 23:00  
     
  Incident Headline: : EDZELL DSL 101 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Technical Support have been engaged and engineer onsite.  
  Dialling Codes Affected:
01356
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL DSL 101 : DEGRADED SERVICE : Reference 39492 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39492   Issue : 7  
  Detected Date: 14/12/2011   Detected Time: 06:44  
  Start Date: 14/12/2011   Start Time: 06:44  
  Anticipated Clear Date: 14/12/2011   Anticipated Clear Time: 23:00  
  Next Update Date: 14/12/2011   Next Update Time: 21:00  
     
  Incident Headline: : EDZELL DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: The engineers expected arrival time has been extended and is not yet known due to poor weather conditions.  
  Dialling Codes Affected:
01356
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL DSL 101 : DEGRADED SERVICE : Reference 39492 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39492   Issue : 6  
  Detected Date: 14/12/2011   Detected Time: 06:44  
  Start Date: 14/12/2011   Start Time: 06:44  
  Anticipated Clear Date: 14/12/2011   Anticipated Clear Time: 18:30  
  Next Update Date: 14/12/2011   Next Update Time: 17:15  
     
  Incident Headline: : EDZELL DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Task to resource engineer to collect spare and fit as required at Brechin has been hampered due to severe weather conditions. Next update will be at 17:15.  
  Dialling Codes Affected:
01356
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL DSL 101 : DEGRADED SERVICE : Reference 39492 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39492   Issue : 5  
  Detected Date: 14/12/2011   Detected Time: 06:44  
  Start Date: 14/12/2011   Start Time: 06:44  
  Anticipated Clear Date: 14/12/2011   Anticipated Clear Time: 16:00  
  Next Update Date: 14/12/2011   Next Update Time: 15:30  
     
  Incident Headline: : EDZELL DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01356
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL DSL 101 : DEGRADED SERVICE : Reference 39492 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39492   Issue : 4  
  Detected Date: 14/12/2011   Detected Time: 06:44  
  Start Date: 14/12/2011   Start Time: 06:44  
  Anticipated Clear Date: 14/12/2011   Anticipated Clear Time: 16:00  
  Next Update Date: 14/12/2011   Next Update Time: 14:30  
     
  Incident Headline: : EDZELL DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare is now onsite. Task raised for engineer to attend site and install.  
  Dialling Codes Affected:
01356
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL DSL 101 : DEGRADED SERVICE : Reference 39492 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39492   Issue : 3  
  Detected Date: 14/12/2011   Detected Time: 06:44  
  Start Date: 14/12/2011   Start Time: 06:44  
  Anticipated Clear Date: 14/12/2011   Anticipated Clear Time: 13:00  
  Next Update Date: 14/12/2011   Next Update Time: 12:30  
     
  Incident Headline: : EDZELL DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 11:00  
  Dialling Codes Affected:
01356
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL DSL 101 : DEGRADED SERVICE : Reference 39492 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39492   Issue : 2  
  Detected Date: 14/12/2011   Detected Time: 06:44  
  Start Date: 14/12/2011   Start Time: 06:44  
  Anticipated Clear Date: 14/12/2011   Anticipated Clear Time: 11:00  
  Next Update Date: 14/12/2011   Next Update Time: 10:00  
     
  Incident Headline: : EDZELL DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer tasked to change card on ASDH system at BWE. Card ETA 08:45.  
  Dialling Codes Affected:
01356
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL DSL 101 : DEGRADED SERVICE : Reference 39492 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39492   Issue : 1  
  Detected Date: 14/12/2011   Detected Time: 06:44  
  Start Date: 14/12/2011   Start Time: 06:44  
  Anticipated Clear Date: 14/12/2011   Anticipated Clear Time: 09:00  
  Next Update Date: 14/12/2011   Next Update Time: 08:10  
     
  Incident Headline: : EDZELL DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01356
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, December 13, 2011

Broadband Incident Report : : DUNDEE : DEGRADED SERVICE : Reference 39436 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39436   Issue : FINAL  
  Detected Date: 13/12/2011   Detected Time: 15:18  
  Start Date: 13/12/2011   Start Time: 15:18  
  Actual Clear Date: 13/12/2011   Actual Clear Time: 16:39  
     
  Incident Headline: : DUNDEE : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 16:39 by completing a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01356
 
  Duration: 0 days 01 hours 21 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.