Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 13/05/2010 11:37

Broadband Incident Report : BIRCHWOOD MUX 101 : LOSS OF SERVICE : Reference 13347 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13347		Issue :	FINAL
	Detected Date:	12/05/2010		Detected Time:	15:17
	Start Date:	12/05/2010		Start Time:	15:17
	Actual Clear Date:	12/05/2010		Actual Clear Time:	17:38
	Incident Headline:	BIRCHWOOD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01522

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System Time Stamp: 12/05/2010 18:20

Broadband Incident Report : BIRCHWOOD MUX 101 : LOSS OF SERVICE : Reference 13347 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13347		Issue :	2
	Detected Date:	12/05/2010		Detected Time:	15:17
	Start Date:	12/05/2010		Start Time:	15:17
	Anticipated Clear Date:	12/05/2010		Anticipated Clear Time:	18:30
	Incident Headline:	BIRCHWOOD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01522

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System Time Stamp: 12/05/2010 17:13

Broadband Incident Report : : BIRCHWOOD MUX 101 : LOSS OF SERVICE : Reference 13347 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13347		Issue :	1
	Detected Date:	12/05/2010		Detected Time:	15:17
	Start Date:	12/05/2010		Start Time:	15:17
	Anticipated Clear Date:	12/05/2010		Anticipated Clear Time:	18:00
	Incident Headline:	: BIRCHWOOD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site.Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01522

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System Time Stamp: 12/05/2010 16:13

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: We are now monitoring for stability. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 12/05/2010 12:20

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: We are now monitoring for stability Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 11/05/2010 11:53

Broadband Incident Report : : TOWCESTER MUX 101 : DEGRADED SERVICE : Reference 13195 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13195		Issue :	FINAL
	Detected Date:	11/05/2010		Detected Time:	07:28
	Start Date:	11/05/2010		Start Time:	05:48
	Actual Clear Date:	11/05/2010		Actual Clear Time:	10:20
	Incident Headline:	: TOWCESTER MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01327

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System Time Stamp: 11/05/2010 10:29

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 11/05/2010 10:24

Broadband Incident Report : : TOWCESTER MUX 101 : DEGRADED SERVICE : Reference 13195 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13195		Issue :	2
	Detected Date:	11/05/2010		Detected Time:	07:28
	Start Date:	11/05/2010		Start Time:	05:48
	Anticipated Clear Date:	11/05/2010		Anticipated Clear Time:	09:56
	Incident Headline:	: TOWCESTER MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01327

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System Time Stamp: 11/05/2010 08:39

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 11/05/2010 08:29

Broadband Incident Report : : TOWCESTER MUX 101 : DEGRADED SERVICE : Reference 13195 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13195		Issue :	1
	Detected Date:	11/05/2010		Detected Time:	07:28
	Start Date:	11/05/2010		Start Time:	05:48
	Anticipated Clear Date:	11/05/2010		Anticipated Clear Time:	09:56
	Incident Headline:	: TOWCESTER MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01327

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System Time Stamp: 11/05/2010 08:03

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 10/05/2010 12:11

Broadband Incident Report : DINGWALL MUX 101 : DEGRADED SERVICE : Reference 13036 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13036		Issue :	FINAL
	Detected Date:	09/05/2010		Detected Time:	17:45
	Start Date:	09/05/2010		Start Time:	17:43
	Actual Clear Date:	09/05/2010		Actual Clear Time:	19:07
	Incident Headline:	DINGWALL MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Rectifier Change. This issue may have been due to a Power Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01349

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System Time Stamp: 09/05/2010 19:23

Broadband Incident Report : DINGWALL MUX 101 : DEGRADED SERVICE : Reference 13036 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13036		Issue :	2
	Detected Date:	09/05/2010		Detected Time:	17:45
	Start Date:	09/05/2010		Start Time:	17:43
	Anticipated Clear Date:	09/05/2010		Anticipated Clear Time:	20:43
	Incident Headline:	DINGWALL MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 09/05/2010 18:34