Saturday, December 21, 2013

Broadband Incident Report : : 10 MUXES GREENOCK AREA : LOSS OF SERVICE : Reference 49771 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49771   Issue : FINAL  
  Detected Date: 20/12/2013   Detected Time: 22:17  
  Start Date: 20/12/2013   Start Time: 22:08  
  Actual Clear Date: 21/12/2013   Actual Clear Time: 07:57  
     
  Incident Headline: : 10 MUXES GREENOCK AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 07:57 after a hardware change at Johnstone. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
013690147501700
 
  Duration: 0 days 09 hours 49 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 10 MUXES GREENOCK AREA : LOSS OF SERVICE : Reference 49771 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49771   Issue : 5  
  Detected Date: 20/12/2013   Detected Time: 22:17  
  Start Date: 20/12/2013   Start Time: 22:11  
  Anticipated Clear Date: 21/12/2013   Anticipated Clear Time: 10:00  
  Next Update Date: 21/12/2013   Next Update Time: 10:00  
     
  Incident Headline: : 10 MUXES GREENOCK AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service not restored yet. Ordered spares are expected to arrive from Leeds and Glasgow at 07:50 and 04:10 respectively. Reroutes have been requested. New estimated restore time is 09:00. Next update will be at 10:00.
 
  Dialling Codes Affected:
013690147501700
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 10 MUXES GREENOCK AREA : LOSS OF SERVICE : Reference 49771 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49771   Issue : 4  
  Detected Date: 20/12/2013   Detected Time: 22:17  
  Start Date: 20/12/2013   Start Time: 22:11  
  Anticipated Clear Date: 21/12/2013   Anticipated Clear Time: 03:45  
  Next Update Date: 21/12/2013   Next Update Time: 03:45  
     
  Incident Headline: : 10 MUXES GREENOCK AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service restoration of time of 02:00 was not met due to faulty hardware. New order placed with stores and we are awaiting an ETA. New estimated restore time is unknown at present. Next update will be at 03:45.  
  Dialling Codes Affected:
013690147501700
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 10 MUXES GREENOCK AREA : LOSS OF SERVICE : Reference 49771 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49771   Issue : 3  
  Detected Date: 20/12/2013   Detected Time: 22:17  
  Start Date: 20/12/2013   Start Time: 22:11  
  Anticipated Clear Date: 21/12/2013   Anticipated Clear Time: 02:00  
  Next Update Date: 21/12/2013   Next Update Time: 02:30  
     
  Incident Headline: : 10 MUXES GREENOCK AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service not restored yet. Reseat of transmission hardware at Johnstone was unsuccessful. Ordered spare ETA is 01:35. Estimated time of repair is 02:00. Next update will be at 02:30.  
  Dialling Codes Affected:
013690147501700
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, December 20, 2013

Broadband Incident Report : : 10 MUXES GREENOCK AREA : LOSS OF SERVICE : Reference 49771 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49771   Issue : 2  
  Detected Date: 20/12/2013   Detected Time: 22:17  
  Start Date: 20/12/2013   Start Time: 22:17  
  Anticipated Clear Date: 21/12/2013   Anticipated Clear Time: 02:00  
  Next Update Date: 21/12/2013   Next Update Time: 01:00  
     
  Incident Headline: : 10 MUXES GREENOCK AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service not restored yet. Please note change in customer impact. Transmission issue at Greenock being investigated. Estimated time of repair is unknown at present. Next update will be at 01:00.  
  Dialling Codes Affected:
013690147501700
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ROTHESAY MSAN 301 : LOSS OF SERVICE : Reference 49771 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49771   Issue : 1  
  Detected Date: 20/12/2013   Detected Time: 22:17  
  Start Date: 20/12/2013   Start Time: 22:17  
  Anticipated Clear Date: 21/12/2013   Anticipated Clear Time: 02:00  
  Next Update Date: 21/12/2013   Next Update Time: 00:00  
     
  Incident Headline: : ROTHESAY MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair is unknown. Next update will be at midnight.  
  Dialling Codes Affected:
01700
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HANSLOPE MUX 301 : LINE CARD (CI) : Reference 49616 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49616   Issue : FINAL  
  Detected Date: 19/12/2013   Detected Time: 14:25  
  Start Date: 19/12/2013   Start Time: 14:25  
  Actual Clear Date: 19/12/2013   Actual Clear Time: 20:20  
     
  Incident Headline: : HANSLOPE MUX 301 : LINE CARD (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 20:20 after a hardware change at Hanslope. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01908
 
  Duration: 0 days 05 hours 55 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 19, 2013

Broadband Incident Report : : HANSLOPE MUX 301 : LINE CARD (CI) : Reference 49616 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49616   Issue : 1  
  Detected Date: 19/12/2013   Detected Time: 14:25  
  Start Date: 19/12/2013   Start Time: 14:25  
  Anticipated Clear Date: 20/12/2013   Anticipated Clear Time: 16:00  
  Next Update Date: 20/12/2013   Next Update Time: 16:00  
     
  Incident Headline: : HANSLOPE MUX 301 : LINE CARD (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01908
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, December 16, 2013

Broadband Incident Report : : WESTERN ISLES AREA : DEGRADED SERVICE (CANCELLED) : Reference 49116 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49116   Issue : FINAL  
  Detected Date: 16/12/2013   Detected Time: 10:47  
  Start Date: 16/12/2013   Start Time: 10:47  
  Actual Clear Date: 16/12/2013   Actual Clear Time: 10:47  
     
  Incident Headline: : WESTERN ISLES AREA : DEGRADED SERVICE (CANCELLED)  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
018510185901878
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTERN ISLES AREA : DEGRADED SERVICE : Reference 49116 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49116   Issue : 1  
  Detected Date: 16/12/2013   Detected Time: 10:47  
  Start Date: 16/12/2013   Start Time: 10:47  
  Anticipated Clear Date: 16/12/2013   Anticipated Clear Time: 14:45  
  Next Update Date: 16/12/2013   Next Update Time: 12:30  
     
  Incident Headline: : WESTERN ISLES AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 12:30 or sooner if significant progress made.  
  Dialling Codes Affected:
018510185901878
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, December 15, 2013

Broadband Incident Report : BRIDPORT - READING : LOSS OF SERVICE : Reference 49029 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49029   Issue : FINAL  
  Detected Date: 15/12/2013   Detected Time: 09:18  
  Start Date: 15/12/2013   Start Time: 09:16  
  Actual Clear Date: 15/12/2013   Actual Clear Time: 09:18  
     
  Incident Headline: BRIDPORT - READING : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09:18 after a core link was rerouted between Bridport and Reading. Loss of internet services for {724} Broadband end users. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012970130813088
 
  Duration: 0 days 00 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.