Thursday, June 6, 2013

Broadband Incident Report : : EALING NODE 04002 : PARTIAL LOSS OF SERVICE : Reference 24766 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24766   Issue : FINAL  
  Detected Date: 06/06/2013   Detected Time: 11:44  
  Start Date: 06/06/2013   Start Time: 11:40  
  Actual Clear Date: 06/06/2013   Actual Clear Time: 14:25  
     
  Incident Headline: : EALING NODE 04002 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was fully restored at 14:25 following the re-connection of all affected paths.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0128001767
 
  Duration: 0 days 02 hours 45 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EALING NODE 04002 : PARTIAL LOSS OF SERVICE : Reference 24766 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24766   Issue : 3  
  Detected Date: 06/06/2013   Detected Time: 11:44  
  Start Date: 06/06/2013   Start Time: 11:40  
  Anticipated Clear Date: 06/06/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 06/06/2013   Next Update Time: 17:00  
     
  Incident Headline: : EALING NODE 04002 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: We are still experiencing comms issues with this node. The vendor are investigating with their network support team. Next update will be at 17:00
 
  Dialling Codes Affected:
0128001767
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EALING NODE 04002 : PARTIAL LOSS OF SERVICE : Reference 24766 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24766   Issue : 2  
  Detected Date: 06/06/2013   Detected Time: 11:44  
  Start Date: 06/06/2013   Start Time: 11:40  
  Anticipated Clear Date: 06/06/2013   Anticipated Clear Time: 16:30  
  Next Update Date: 06/06/2013   Next Update Time: 15:00  
     
  Incident Headline: : EALING NODE 04002 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0118901202012330125601271
01280012960138001392014133
0142001460014940157901582
0160301672017220172701737
0174701752017530176701794
0180301865019350198001983
02031140203188020327302035600207287
02073810207385020738602076100208289
02083250208386020842002084210208451
02084590208462020857002085710208574
02085760208577020860602087430208746
02087490208813020881402088300208843
02088670208893020890402089500208954
02089550208993LLCL0LLLN0LLLW0
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EALING NODE 04002 : PARTIAL LOSS OF SERVICE : Reference 24766 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24766   Issue : 1  
  Detected Date: 06/06/2013   Detected Time: 11:44  
  Start Date: 06/06/2013   Start Time: 11:40  
  Anticipated Clear Date: 06/06/2013   Anticipated Clear Time: 13:40  
  Next Update Date: 06/06/2013   Next Update Time: 13:00  
     
  Incident Headline: : EALING NODE 04002 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 13:00.
 
  Dialling Codes Affected:
0118901202012330125601271
01280012960138001392014133
0142001460014940157901582
0160301672017220172701737
0174701752017530179401803
018650193501980019830203114
02031880203273020356002072870207381
02073850207386020761002082890208325
02083860208420020842102084510208459
02084620208570020857102085740208576
02085770208606020874302087460208749
02088130208814020883002088430208867
02088930208904020895002089540208955
0208993LLCL0LLLN0LLLW0LLWR0
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 24687 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24687   Issue : FINAL  
  Detected Date: 06/06/2013   Detected Time: 07:29  
  Start Date: 06/06/2013   Start Time: 07:29  
  Actual Clear Date: 06/06/2013   Actual Clear Time: 10:50  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 10:50 after a card was changed at Birmingham.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0116201242012690144301455
0153801543015540159401656
0174601792019700247667LLCM0
 
  Duration: 0 days 03 hours 21 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 24687 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24687   Issue : 3  
  Detected Date: 06/06/2013   Detected Time: 07:29  
  Start Date: 06/06/2013   Start Time: 07:29  
  Anticipated Clear Date: 06/06/2013   Anticipated Clear Time: 12:44  
  Next Update Date: 06/06/2013   Next Update Time: 12:00  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The engineer is on site with the spare. Card change is in progress. Next update will be at 12:00


 
  Dialling Codes Affected:
0116201242012690144301455
0153801543015540159401656
0174601792019700247667LLCM0
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 24687 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24687   Issue : 2  
  Detected Date: 06/06/2013   Detected Time: 07:29  
  Start Date: 06/06/2013   Start Time: 07:29  
  Anticipated Clear Date: 06/06/2013   Anticipated Clear Time: 12:44  
  Next Update Date: 06/06/2013   Next Update Time: 11:00  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The new card is now en route to site ETA 09:47. An engineer is also en route to site to change the card when it arrives. Next update will be at 11:00  
  Dialling Codes Affected:
0116201242012690144301455
0153801543015540159401656
0174601792019700247667LLCM0
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 24687 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24687   Issue : 1  
  Detected Date: 06/06/2013   Detected Time: 07:29  
  Start Date: 06/06/2013   Start Time: 07:29  
  Anticipated Clear Date: 06/06/2013   Anticipated Clear Time: 12:44  
  Next Update Date: 06/06/2013   Next Update Time: 10:00  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Repeat failure. The card was reseated at 06:30 this morning but has now failed again. A new card will be ordered to site ETA to be advised. Next update will be at 10:00

 
  Dialling Codes Affected:
0116201242012690144301455
0153801543015540159401656
0174601792019700247667LLCM0
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 24679 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24679   Issue : FINAL  
  Detected Date: 06/06/2013   Detected Time: 05:26  
  Start Date: 06/06/2013   Start Time: 05:22  
  Actual Clear Date: 06/06/2013   Actual Clear Time: 06:30  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 06:30 after a card was reseated at Birmingham.` BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201242012690144301455
0153801543015540159401656
0174601792019700247667LLCM0
 
  Duration: 0 days 01 hours 08 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 24679 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24679   Issue : 2  
  Detected Date: 06/06/2013   Detected Time: 05:26  
  Start Date: 06/06/2013   Start Time: 05:22  
  Anticipated Clear Date: 06/06/2013   Anticipated Clear Time: 08:30  
  Next Update Date: 06/06/2013   Next Update Time: 07:30  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure, ETA unknown at present. Spares available onsite. Estimated time of restoration not yet known. Next update will be at 07:30.
 
  Dialling Codes Affected:
0116201242012690144301455
0153801543015540159401656
0174601792019700247667LLCM0
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 24679 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24679   Issue : 1  
  Detected Date: 06/06/2013   Detected Time: 05:26  
  Start Date: 06/06/2013   Start Time: 05:22  
  Anticipated Clear Date: 06/06/2013   Anticipated Clear Time: 07:30  
  Next Update Date: 06/06/2013   Next Update Time: 06:30  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 06:30.  
  Dialling Codes Affected:
0116201242012690144301455
0153801543015540159401656
0174601792019700247667LLCM0
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, June 4, 2013

Broadband Incident Report : : WHEATHILL & NORTH CADBURY ADSL 101 : LOSS OF SERVICE : Reference 24285 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24285   Issue : FINAL  
  Detected Date: 04/06/2013   Detected Time: 00:17  
  Start Date: 04/06/2013   Start Time: 00:17  
  Actual Clear Date: 04/06/2013   Actual Clear Time: 01:02  
     
  Incident Headline: : WHEATHILL & NORTH CADBURY ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 01:02 after traffic was remotely rerouted. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01963
 
  Duration: 0 days 00 hours 45 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.