Saturday, July 2, 2016

Broadband Incident Report : BBIP : READING EDGE ROUTE SWITCH 8 : INTERMITTENT PARTIAL LOSS OF SERVICE : Reference 32539 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32539   Issue : FINAL  
  Detected Date: 02/07/2016   Detected Time: 08:26  
  Start Date: 02/07/2016   Start Time: 08:23  
  Actual Clear Date: 02/07/2016   Actual Clear Time: 09:11  
     
  Incident Headline: BBIP : READING EDGE ROUTE SWITCH 8 : INTERMITTENT PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss ofservice  
  Closure Details: Service has been restored as of 09:11 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01208 01249 01264 01285 01398
01452 01458 01460 01548 01590
01626 01666 01684 01722 01736
01803 01805 01823 01837 01844
01884 01962 01963
 
  Duration: 0 days 00 hours 48 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX8 READING2 : LOSS OF SERVICE : Reference 32539 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32539   Issue : 2  
  Detected Date: 02/07/2016   Detected Time: 08:26  
  Start Date: 02/07/2016   Start Time: 08:23  
  Anticipated Clear Date: 02/07/2016   Anticipated Clear Time: 14:00  
  Next Update Date: 02/07/2016   Next Update Time: 12:30  
     
  Incident Headline: : ERX8 READING2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01208 01548 01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TEFFONT]: MUX 101 : LOSS OF SERVICE : Reference 32543 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32543   Issue : FINAL  
  Detected Date: 02/07/2016   Detected Time: 09:08  
  Start Date: 02/07/2016   Start Time: 09:06  
  Actual Clear Date: 02/07/2016   Actual Clear Time: 09:06  
     
  Incident Headline: ADSL :[TEFFONT]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, please refer to IMT32539/16.  
  Closure Details: Incident cancelled, please refer to IMT32539/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01722
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX8 READING2 : LOSS OF SERVICE : Reference 32539 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32539   Issue : 1  
  Detected Date: 02/07/2016   Detected Time: 08:26  
  Start Date: 02/07/2016   Start Time: 08:23  
  Anticipated Clear Date: 02/07/2016   Anticipated Clear Time: 10:23  
  Next Update Date: 02/07/2016   Next Update Time: 09:32  
     
  Incident Headline: : ERX8 READING2 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TEFFONT]: MUX 101 : LOSS OF SERVICE : Reference 32543 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32543   Issue : 1  
  Detected Date: 02/07/2016   Detected Time: 09:08  
  Start Date: 02/07/2016   Start Time: 09:06  
  Anticipated Clear Date: 02/07/2016   Anticipated Clear Time: 13:08  
  Next Update Date: 02/07/2016   Next Update Time: 10:08  
     
  Incident Headline: ADSL :[TEFFONT]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01722
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX8 READING2 : LOSS OF SERVICE : Reference 32539 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32539   Issue : 2  
  Detected Date: 02/07/2016   Detected Time: 08:26  
  Start Date: 02/07/2016   Start Time: 08:23  
  Anticipated Clear Date: 02/07/2016   Anticipated Clear Time: 10:23  
  Next Update Date: 02/07/2016   Next Update Time: 09:32  
     
  Incident Headline: : ERX8 READING2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01208 01548 01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX8 READING2 : LOSS OF SERVICE : Reference 32539 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32539   Issue : 1  
  Detected Date: 02/07/2016   Detected Time: 08:26  
  Start Date: 02/07/2016   Start Time: 08:23  
  Anticipated Clear Date: 02/07/2016   Anticipated Clear Time: 10:23  
  Next Update Date: 02/07/2016   Next Update Time: 09:32  
     
  Incident Headline: : ERX8 READING2 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX8 READING2 : LOSS OF SERVICE : Reference 32539 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32539   Issue : 1  
  Detected Date: 02/07/2016   Detected Time: 08:26  
  Start Date: 02/07/2016   Start Time: 08:23  
  Anticipated Clear Date: 02/07/2016   Anticipated Clear Time: 10:23  
  Next Update Date: 02/07/2016   Next Update Time: 09:32  
     
  Incident Headline: : ERX8 READING2 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, June 29, 2016

Broadband Incident Report : ADSL :[LEIGHTERTON]: MUX 101 : LOSS OF SERVICE : Reference 32073 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32073   Issue : FINAL  
  Detected Date: 29/06/2016   Detected Time: 15:47  
  Start Date: 29/06/2016   Start Time: 15:37  
  Actual Clear Date: 29/06/2016   Actual Clear Time: 15:37  
     
  Incident Headline: ADSL :[LEIGHTERTON]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01666
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LEIGHTERTON]: MUX 101 : LOSS OF SERVICE : Reference 32073 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32073   Issue : 1  
  Detected Date: 29/06/2016   Detected Time: 15:47  
  Start Date: 29/06/2016   Start Time: 15:37  
  Anticipated Clear Date: 29/06/2016   Anticipated Clear Time: 19:47  
  Next Update Date: 29/06/2016   Next Update Time: 16:47  
     
  Incident Headline: ADSL :[LEIGHTERTON]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01666
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DURNESS MSAN 301 : LOSS OF SERVICE : Reference 32057 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32057   Issue : FINAL  
  Detected Date: 29/06/2016   Detected Time: 14:17  
  Start Date: 29/06/2016   Start Time: 14:01  
  Actual Clear Date: 29/06/2016   Actual Clear Time: 15:30  
     
  Incident Headline: ADSL : DURNESS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Service automatically restored at 15:30  
  Closure Details: Service automatically restored at 15:30 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01971
 
  Duration: 0 days 01 hours 29 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MSAN 301 : LOSS OF SERVICE : Reference 32057 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32057   Issue : 2  
  Detected Date: 29/06/2016   Detected Time: 14:17  
  Start Date: 29/06/2016   Start Time: 14:01  
  Anticipated Clear Date: 29/06/2016   Anticipated Clear Time: 16:01  
  Next Update Date: 29/06/2016   Next Update Time: 15:17  
     
  Incident Headline: : DURNESS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MSAN 301 : LOSS OF SERVICE : Reference 32057 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32057   Issue : 1  
  Detected Date: 29/06/2016   Detected Time: 14:17  
  Start Date: 29/06/2016   Start Time: 14:01  
  Anticipated Clear Date: 29/06/2016   Anticipated Clear Time: 16:01  
  Next Update Date: 29/06/2016   Next Update Time: 15:17  
     
  Incident Headline: : DURNESS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.