Thursday, March 22, 2012

Broadband Incident Report : : GLOUCESTER AREA : LOSS OF SERVICE : Reference 8425 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8425   Issue : FINAL  
  Detected Date: 22/03/2012   Detected Time: 13:22  
  Start Date: 22/03/2012   Start Time: 13:20  
  Actual Clear Date: 22/03/2012   Actual Clear Time: 18:20  
     
  Incident Headline: : GLOUCESTER AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:20 by completing a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
014520145301454
 
  Duration: 0 days 05 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER AREA : LOSS OF SERVICE : Reference 8425 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8425   Issue : 5  
  Detected Date: 22/03/2012   Detected Time: 13:22  
  Start Date: 22/03/2012   Start Time: 13:20  
  Anticipated Clear Date: 22/03/2012   Anticipated Clear Time: 18:45  
  Next Update Date: 22/03/2012   Next Update Time: 18:45  
     
  Incident Headline: : GLOUCESTER AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
014520145301454
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER AREA : LOSS OF SERVICE : Reference 8425 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8425   Issue : 4  
  Detected Date: 22/03/2012   Detected Time: 13:22  
  Start Date: 22/03/2012   Start Time: 13:20  
  Anticipated Clear Date: 22/03/2012   Anticipated Clear Time: 17:30  
  Next Update Date: 22/03/2012   Next Update Time: 17:30  
     
  Incident Headline: : GLOUCESTER AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to pick up replacement hardware.  
  Dialling Codes Affected:
014520145301454
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER AREA : LOSS OF SERVICE : Reference 8425 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8425   Issue : 3  
  Detected Date: 22/03/2012   Detected Time: 13:22  
  Start Date: 22/03/2012   Start Time: 13:20  
  Anticipated Clear Date: 22/03/2012   Anticipated Clear Time: 16:00  
  Next Update Date: 22/03/2012   Next Update Time: 15:30  
     
  Incident Headline: : GLOUCESTER AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
014520145301454
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, March 21, 2012

Broadband Incident Report : : OCHILTREE MUX 101 : LOSS OF SERVICE : Reference 8351 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8351   Issue : FINAL  
  Detected Date: 21/03/2012   Detected Time: 13:45  
  Start Date: 21/03/2012   Start Time: 13:43  
  Actual Clear Date: 21/03/2012   Actual Clear Time: 15:30  
     
  Incident Headline: : OCHILTREE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:30 ; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01290
 
  Duration: 0 days 01 hours 47 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BASINGSTOKE NODE 05011 : PARTIAL DEGRADED SERVICE : Reference 8355 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8355   Issue : FINAL  
  Detected Date: 21/03/2012   Detected Time: 14:16  
  Start Date: 21/03/2012   Start Time: 14:16  
  Actual Clear Date: 21/03/2012   Actual Clear Time: 14:29  
     
  Incident Headline: : BASINGSTOKE NODE 05011 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 14:29 by completing a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125201256014200196201980
01252012560142001962
 
  Duration: 0 days 00 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OCHILTREE MUX 101 : LOSS OF SERVICE : Reference 8351 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8351   Issue : 3  
  Detected Date: 21/03/2012   Detected Time: 13:45  
  Start Date: 21/03/2012   Start Time: 13:43  
  Anticipated Clear Date: 21/03/2012   Anticipated Clear Time: 17:30  
  Next Update Date: 21/03/2012   Next Update Time: 16:30  
     
  Incident Headline: : OCHILTREE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 16:30
 
  Dialling Codes Affected:
01290
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OCHILTREE MUX 101 : LOSS OF SERVICE : Reference 8351 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8351   Issue : 2  
  Detected Date: 21/03/2012   Detected Time: 13:45  
  Start Date: 21/03/2012   Start Time: 13:43  
  Anticipated Clear Date: 21/03/2012   Anticipated Clear Time: 16:30  
  Next Update Date: 21/03/2012   Next Update Time: 15:30  
     
  Incident Headline: : OCHILTREE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 16:30
 
  Dialling Codes Affected:
01290
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BASINGSTOKE NODE 05011 : PARTIAL DEGRADED SERVICE : Reference 8355 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8355   Issue : 1  
  Detected Date: 21/03/2012   Detected Time: 14:16  
  Start Date: 21/03/2012   Start Time: 14:16  
  Anticipated Clear Date: 21/03/2012   Anticipated Clear Time: 17:00  
  Next Update Date: 21/03/2012   Next Update Time: 15:40  
     
  Incident Headline: : BASINGSTOKE NODE 05011 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
0125201256014200196201980
01252012560142001962
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OCHILTREE MUX 101 : LOSS OF SERVICE : Reference 8351 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8351   Issue : 1  
  Detected Date: 21/03/2012   Detected Time: 13:45  
  Start Date: 21/03/2012   Start Time: 13:43  
  Anticipated Clear Date: 21/03/2012   Anticipated Clear Time: 15:43  
  Next Update Date: 21/03/2012   Next Update Time: 14:46  
     
  Incident Headline: : OCHILTREE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault Investigation ongoing .Next update will be at 14:48
 
  Dialling Codes Affected:
01290
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05143 : DEGRADED SERVICE : Reference 8330 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8330   Issue : FINAL  
  Detected Date: 21/03/2012   Detected Time: 11:07  
  Start Date: 21/03/2012   Start Time: 11:07  
  Actual Clear Date: 21/03/2012   Actual Clear Time: 12:55  
     
  Incident Headline: : READING NODE 05143 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 12:55 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120801305014200145801761
01884013050142001458
 
  Duration: 0 days 01 hours 48 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05143 : DEGRADED SERVICE : Reference 8330 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8330   Issue : 2  
  Detected Date: 21/03/2012   Detected Time: 11:07  
  Start Date: 21/03/2012   Start Time: 11:07  
  Anticipated Clear Date: 21/03/2012   Anticipated Clear Time: 14:30  
  Next Update Date: 21/03/2012   Next Update Time: 13:30  
     
  Incident Headline: : READING NODE 05143 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival to be advised. Next update 13.30
 
  Dialling Codes Affected:
0120801305014200145801761
01884013050142001458
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BATH : LOSS OF SERVICE : Reference 8330 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8330   Issue : 1  
  Detected Date: 21/03/2012   Detected Time: 11:07  
  Start Date: 21/03/2012   Start Time: 11:07  
  Anticipated Clear Date: 21/03/2012   Anticipated Clear Time: 13:07  
  Next Update Date: 21/03/2012   Next Update Time: 12:15  
     
  Incident Headline: : BATH : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 12.15
 
  Dialling Codes Affected:
0120801305014200145801761
01884013050142001458
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.