Friday, February 4, 2011

Broadband Incident Report : PONTELAND MUX 001 : DEGRADED SERVICE : Reference 4077 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4077   Issue : FINAL  
  Detected Date: 04/02/2011   Detected Time: 15:54  
  Start Date: 04/02/2011   Start Time: 15:49  
  Actual Clear Date: 04/02/2011   Actual Clear Time: 22:40  
     
  Incident Headline: PONTELAND MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change. This issue may have been due to a power failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01661166187
 
     

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System Time Stamp: 04/02/2011 23:14

Broadband Incident Report : : PONTELAND MUX 001 : DEGRADED SERVICE : Reference 4077 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4077   Issue : 5  
  Detected Date: 04/02/2011   Detected Time: 15:54  
  Start Date: 04/02/2011   Start Time: 15:49  
  Anticipated Clear Date: 05/02/2011   Anticipated Clear Time: 02:00  
     
  Incident Headline: : PONTELAND MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01661166187
 
     

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System Time Stamp: 04/02/2011 22:30

Broadband Incident Report : PONTELAND MUX 001 : DEGRADED SERVICE : Reference 4077 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4077   Issue : 4  
  Detected Date: 04/02/2011   Detected Time: 15:54  
  Start Date: 04/02/2011   Start Time: 15:49  
  Anticipated Clear Date: 04/02/2011   Anticipated Clear Time: 22:30  
     
  Incident Headline: PONTELAND MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01661166187
 
     

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System Time Stamp: 04/02/2011 19:59

Broadband Incident Report : PONTELAND MUX 001 : DEGRADED SERVICE : Reference 4077 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4077   Issue : 3  
  Detected Date: 04/02/2011   Detected Time: 15:54  
  Start Date: 04/02/2011   Start Time: 15:49  
  Anticipated Clear Date: 04/02/2011   Anticipated Clear Time: 20:30  
     
  Incident Headline: PONTELAND MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01661166187
 
     

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System Time Stamp: 04/02/2011 18:13

Broadband Incident Report : PONTELAND MUX 001 : DEGRADED SERVICE : Reference 4077 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4077   Issue : 2  
  Detected Date: 04/02/2011   Detected Time: 15:54  
  Start Date: 04/02/2011   Start Time: 15:49  
  Anticipated Clear Date: 04/02/2011   Anticipated Clear Time: 18:30  
     
  Incident Headline: PONTELAND MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01661166187
 
     

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System Time Stamp: 04/02/2011 17:02

Broadband Incident Report : PONTELAND MUX 101 : DEGRADED SERVICE : Reference 4077 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4077   Issue : 1  
  Detected Date: 04/02/2011   Detected Time: 15:54  
  Start Date: 04/02/2011   Start Time: 15:49  
  Anticipated Clear Date: 04/02/2011   Anticipated Clear Time: 17:49  
     
  Incident Headline: PONTELAND MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01661166187
 
     

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System Time Stamp: 04/02/2011 16:04

Broadband Incident Report : : PEEBLES AREA. LOSS OF 3 MUXS : LOSS OF SERVICE : Reference 4046 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4046   Issue : FINAL  
  Detected Date: 04/02/2011   Detected Time: 14:00  
  Start Date: 04/02/2011   Start Time: 13:48  
  Actual Clear Date: 04/02/2011   Actual Clear Time: 14:28  
     
  Incident Headline: : PEEBLES AREA. LOSS OF 3 MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored. Mains Power Failure restored to building.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01721
 
     

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System Time Stamp: 04/02/2011 15:50

Thursday, February 3, 2011

Broadband Incident Report : : FARADAY EDGE ROUTE SWITCH 5 : LOSS OF SERVICE : Reference 3959 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3959   Issue : 1  
  Detected Date: 03/02/2011   Detected Time: 20:08  
  Start Date: 03/02/2011   Start Time: 20:08  
  Anticipated Clear Date: 03/02/2011   Anticipated Clear Time: 20:09  
     
  Incident Headline: : FARADAY EDGE ROUTE SWITCH 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 03/02/2011 20:21

Broadband Incident Report : GARSTON MUX 101 : DEGRADED SERVICE : Reference 3894 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3894   Issue : FINAL  
  Detected Date: 03/02/2011   Detected Time: 11:29  
  Start Date: 03/02/2011   Start Time: 09:01  
  Actual Clear Date: 03/02/2011   Actual Clear Time: 14:55  
     
  Incident Headline: GARSTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Card Change


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01923
 
     

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System Time Stamp: 03/02/2011 15:03

Broadband Incident Report : GARSTON MUX 101 : DEGRADED SERVICE : Reference 3894 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3894   Issue : 3  
  Detected Date: 03/02/2011   Detected Time: 11:29  
  Start Date: 03/02/2011   Start Time: 09:01  
  Anticipated Clear Date: 03/02/2011   Anticipated Clear Time: 15:15  
     
  Incident Headline: GARSTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01923
 
     

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System Time Stamp: 03/02/2011 14:11

Broadband Incident Report : GARSTON MUX 101 : DEGRADED SERVICE : Reference 3894 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3894   Issue : 2  
  Detected Date: 03/02/2011   Detected Time: 11:29  
  Start Date: 03/02/2011   Start Time: 09:01  
  Anticipated Clear Date: 03/02/2011   Anticipated Clear Time: 14:00  
     
  Incident Headline: GARSTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01923
 
     

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System Time Stamp: 03/02/2011 12:15

Broadband Incident Report : GARSTON MUX 101 : DEGRADED SERVICE : Reference 3894 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3894   Issue : 1  
  Detected Date: 03/02/2011   Detected Time: 11:29  
  Start Date: 03/02/2011   Start Time: 09:01  
  Anticipated Clear Date: 03/02/2011   Anticipated Clear Time: 12:15  
     
  Incident Headline: GARSTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01923
 
     

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System Time Stamp: 03/02/2011 11:47

Wednesday, February 2, 2011

Broadband Incident Report : : WOODHAM FERRERS MUX 101 : DEGRADED SERVICE : Reference 3785 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3785   Issue : FINAL  
  Detected Date: 02/02/2011   Detected Time: 13:50  
  Start Date: 02/02/2011   Start Time: 13:45  
  Actual Clear Date: 02/02/2011   Actual Clear Time: 16:10  
     
  Incident Headline: : WOODHAM FERRERS MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Card Change
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 02/02/2011 17:03

Broadband Incident Report : : WOODHAM FERRERS MUX 101 : DEGRADED SERVICE : Reference 3785 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3785   Issue : 3  
  Detected Date: 02/02/2011   Detected Time: 13:50  
  Start Date: 02/02/2011   Start Time: 13:45  
  Anticipated Clear Date: 02/02/2011   Anticipated Clear Time: 17:00  
     
  Incident Headline: : WOODHAM FERRERS MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 02/02/2011 16:06