Saturday, September 20, 2008

Broadband Incident Report : ERX1 AT ILFORD3 : LOSS OF RESILIENCE : Reference 22557 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22557   Issue : FINAL  
  Detected Date: 18/09/2008   Detected Time: 14:50  
  Start Date: 18/09/2008   Start Time: 14:50  
  Actual Clear Date: 20/09/2008   Actual Clear Time: 02:19  
     
  Incident Headline: ERX1 AT ILFORD3 : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.





 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 20/09/2008 02:38

Broadband Incident Report : ERX1 AT ILFORD3 : LOSS OF RESILIENCE : Reference 22557 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22557   Issue : 2  
  Detected Date: 18/09/2008   Detected Time: 14:50  
  Start Date: 18/09/2008   Start Time: 14:50  
  Anticipated Clear Date: 20/09/2008   Anticipated Clear Time: 02:37  
     
  Incident Headline: ERX1 AT ILFORD3 : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 20/09/2008 01:38

Friday, September 19, 2008

Broadband Incident Report : ERX1 AT ILFORD3 : LOSS OF RESILIENCE : Reference 22557 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22557   Issue : 1  
  Detected Date: 18/09/2008   Detected Time: 14:50  
  Start Date: 18/09/2008   Start Time: 14:50  
  Anticipated Clear Date: 20/09/2008   Anticipated Clear Time: 02:00  
     
  Incident Headline: ERX1 AT ILFORD3 : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 19/09/2008 23:12

Broadband Incident Report : BRISTOL EASTON MUX 101 : LOSS OF SERVICE : Reference 22618 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22618   Issue : FINAL  
  Detected Date: 19/09/2008   Detected Time: 10:52  
  Start Date: 19/09/2008   Start Time: 10:51  
  Actual Clear Date: 19/09/2008   Actual Clear Time: 12:14  
     
  Incident Headline: BRISTOL EASTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0117301179
 
     

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System Time Stamp: 19/09/2008 12:28

Broadband Incident Report : BRISTOL EASTON MUX 101 : LOSS OF SERVICE : Reference 22618 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22618   Issue : 2  
  Detected Date: 19/09/2008   Detected Time: 10:52  
  Start Date: 19/09/2008   Start Time: 10:51  
  Anticipated Clear Date: 19/09/2008   Anticipated Clear Time: 12:51  
     
  Incident Headline: BRISTOL EASTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0117301179
 
     

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System Time Stamp: 19/09/2008 11:26

Broadband Incident Report : BRISTOL EASTON MUX 101 : LOSS OF SERVICE : Reference 22618 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22618   Issue : 1  
  Detected Date: 19/09/2008   Detected Time: 10:52  
  Start Date: 19/09/2008   Start Time: 10:51  
  Anticipated Clear Date: 19/09/2008   Anticipated Clear Time: 12:51  
     
  Incident Headline: BRISTOL EASTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
0117301179
 
     

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System Time Stamp: 19/09/2008 11:01

****SPAM:5.4**** Broadband Incident Report : : EALING ATM NODE 04002 : LOSS OF SERVICE : Reference 22587 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22587   Issue : 1  
  Detected Date: 19/09/2008   Detected Time: 06:13  
  Start Date: 19/09/2008   Start Time: 06:13  
  Anticipated Clear Date: 19/09/2008   Anticipated Clear Time: 06:14  
     
  Incident Headline: : EALING ATM NODE 04002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].






 
  Progress Details: Service has been restored by completing a Card Reset

This issue may have been due to a Hardware Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0147301491014940150201553
0172701753018950192301933
02030550203073020311002031180203155
02031840203205020321902032490203275
02072550207323020734902073510207352
02073760207436020744902074620207483
02075650207580020758602076310207636
02076370207722020775102077950207813
02078230208222020824102082480208354
02084000208538020856602085760208607
02087230208735020874002087420208743
02087440208746020874702087490208752
02087620208810020881102088340208891
02088920208896020893202089870208991
02089920208993020899402089950208996
02089970208998LLLN0LLSM0To Fo
02089970208998
 
     

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System Time Stamp: 19/09/2008 06:32

Thursday, September 18, 2008

Broadband Incident Report : 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE : Reference 22530 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22530   Issue : FINAL  
  Detected Date: 18/09/2008   Detected Time: 09:27  
  Start Date: 18/09/2008   Start Time: 06:30  
  Actual Clear Date: 18/09/2008   Actual Clear Time: 21:50  
     
  Incident Headline: 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Configuration
This issue may have been due to


an Equipment Failure


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
013250174801833
 
     

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System Time Stamp: 18/09/2008 23:18

Broadband Incident Report : : 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE : Reference 22530 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22530   Issue : 8  
  Detected Date: 18/09/2008   Detected Time: 09:27  
  Start Date: 18/09/2008   Start Time: 06:30  
  Anticipated Clear Date: 18/09/2008   Anticipated Clear Time: 23:18  
     
  Incident Headline: : 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
A software engineer has been sent to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
013250174801833
 
     

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System Time Stamp: 18/09/2008 22:21

Broadband Incident Report : : 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE : Reference 22530 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22530   Issue : 7  
  Detected Date: 18/09/2008   Detected Time: 09:27  
  Start Date: 18/09/2008   Start Time: 06:30  
  Anticipated Clear Date: 18/09/2008   Anticipated Clear Time: 20:10  
     
  Incident Headline: : 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
Operational teams are completing further diagnostics.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
013250174801833
 
     

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System Time Stamp: 18/09/2008 19:21

Broadband Incident Report : 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE : Reference 22530 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22530   Issue : 6  
  Detected Date: 18/09/2008   Detected Time: 09:27  
  Start Date: 18/09/2008   Start Time: 06:30  
  Anticipated Clear Date: 18/09/2008   Anticipated Clear Time: 16:00  
     
  Incident Headline: 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
013250174801833
 
     

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System Time Stamp: 18/09/2008 14:22

Broadband Incident Report : 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE : Reference 22530 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22530   Issue : 5  
  Detected Date: 18/09/2008   Detected Time: 09:27  
  Start Date: 18/09/2008   Start Time: 06:30  
  Anticipated Clear Date: 18/09/2008   Anticipated Clear Time: 15:30  
     
  Incident Headline: 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A software engineer has been sent to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
013250174801833
 
     

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System Time Stamp: 18/09/2008 13:00

Broadband Incident Report : 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE : Reference 22530 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22530   Issue : 4  
  Detected Date: 18/09/2008   Detected Time: 09:27  
  Start Date: 18/09/2008   Start Time: 06:30  
  Anticipated Clear Date: 18/09/2008   Anticipated Clear Time: 13:00  
     
  Incident Headline: 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

BT has engaged its software engineers to carry out further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
013250174801833
 
     

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System Time Stamp: 18/09/2008 11:53

Broadband Incident Report : 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE : Reference 22530 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22530   Issue : 3  
  Detected Date: 18/09/2008   Detected Time: 09:27  
  Start Date: 18/09/2008   Start Time: 06:30  
  Anticipated Clear Date: 18/09/2008   Anticipated Clear Time: 12:00  
     
  Incident Headline: 7 MUXES IN TEESIDE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
013250174801833
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/09/2008 10:54