Thursday, October 27, 2011

Broadband Incident Report : : EDINBURGH : PARTIAL DEGRADED OF SERVICE : Reference 34157 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34157   Issue : FINAL  
  Detected Date: 27/10/2011   Detected Time: 12:46  
  Start Date: 27/10/2011   Start Time: 12:46  
  Actual Clear Date: 27/10/2011   Actual Clear Time: 16:00  
     
  Incident Headline: : EDINBURGH : PARTIAL DEGRADED OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 16:00 after a remote reset was performed

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122401236012500128901294
0130701309013122013144013145
0131550131660131670132401334
0134301349013550135601357
013820138301387014122014133
014134014135014155014157014177
01418401418801419401419501434
0143601463014650147501496
0150501506015420154601555
0155701563015730157601592
0159501620016650167101674
0169801738017640176801770
0178601796018070182101828
0183501847018510185501856
01877018870189001896019151
019158019500198802820730282563
02825640282565028258802827660282826
02828270283754028388702842730284484
02870830287128028712902871300287136
02871880287776028855602886760289048
0289074028908302890840289188To Fo
0289074028908302890840289188
 
  Duration: 0 days 03 hours 14 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH : PARTIAL DEGRADED OF SERVICE : Reference 34157 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34157   Issue : 2  
  Detected Date: 27/10/2011   Detected Time: 12:46  
  Start Date: 27/10/2011   Start Time: 12:46  
  Anticipated Clear Date: 27/10/2011   Anticipated Clear Time: 17:34  
  Next Update Date: 27/10/2011   Next Update Time: 17:34  
     
  Incident Headline: : EDINBURGH : PARTIAL DEGRADED OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0122401236012500128901294
0130701309013122013144013145
0131550131660131670132401334
0134301349013550135601357
013820138301387014122014133
014134014135014155014157014177
01418401418801419401419501434
0143601463014650147501496
0150501506015420154601555
0155701563015730157601592
0159501620016650167101674
0169801738017640176801770
0178601796018070182101828
0183501847018510185501856
01877018870189001896019151
019158019500198802820730282563
02825640282565028258802827660282826
02828270283754028388702842730284484
02870830287128028712902871300287136
02871880287776028855602886760289048
0289074028908302890840289188To Fo
0289074028908302890840289188
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH : PARTIAL DEGRADED OF SERVICE : Reference 34157 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34157   Issue : 1  
  Detected Date: 27/10/2011   Detected Time: 12:46  
  Start Date: 27/10/2011   Start Time: 12:46  
  Anticipated Clear Date: 27/10/2011   Anticipated Clear Time: 16:45  
  Next Update Date: 27/10/2011   Next Update Time: 16:30  
     
  Incident Headline: : EDINBURGH : PARTIAL DEGRADED OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0122401236012500128901294
0130701309013122013144013145
0131550131660131670132401334
0134301349013550135601357
013820138301387014122014133
014134014135014155014157014177
01418401418801419401419501434
0143601463014650147501496
0150501506015420154601555
0155701563015730157601592
0159501620016650167101674
0169801738017640176801770
0178601796018070182101828
0183501847018510185501856
01877018870189001896019151
019158019500198802820730282563
02825640282565028258802827660282826
02828270283754028388702842730284484
02870830287128028712902871300287136
02871880287776028855602886760289048
0289074028908302890840289188To Fo
0289074028908302890840289188
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HORSHAM AREA, MULTIPLE MUXS : LOSS OF SERVICE : Reference 34085 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34085   Issue : FINAL  
  Detected Date: 27/10/2011   Detected Time: 01:15  
  Start Date: 27/10/2011   Start Time: 01:05  
  Actual Clear Date: 27/10/2011   Actual Clear Time: 04:17  
     
  Incident Headline: : HORSHAM AREA, MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: The final Mux is now back up after the affected circuit was successfully re-routed at 04:17. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0140301798
 
  Duration: 0 days 03 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HORSHAM AREA, MULTIPLE MUXS : LOSS OF SERVICE : Reference 34085 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34085   Issue : 3  
  Detected Date: 27/10/2011   Detected Time: 01:15  
  Start Date: 27/10/2011   Start Time: 01:05  
  Anticipated Clear Date: 27/10/2011   Anticipated Clear Time: 06:00  
  Next Update Date: 27/10/2011   Next Update Time: 05:00  
     
  Incident Headline: : HORSHAM AREA, MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update will be at 05:00
 
  Dialling Codes Affected:
0140301798
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HORSHAM AREA, MULTIPLE MUXS : LOSS OF SERVICE : Reference 34085 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34085   Issue : 2  
  Detected Date: 27/10/2011   Detected Time: 01:15  
  Start Date: 27/10/2011   Start Time: 01:05  
  Anticipated Clear Date: 27/10/2011   Anticipated Clear Time: 06:00  
  Next Update Date: 27/10/2011   Next Update Time: 03:45  
     
  Incident Headline: : HORSHAM AREA, MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
0140301798
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HORSHAM AREA, MULTIPLE MUXS : LOSS OF SERVICE : Reference 34085 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34085   Issue : 1  
  Detected Date: 27/10/2011   Detected Time: 01:15  
  Start Date: 27/10/2011   Start Time: 01:05  
  Anticipated Clear Date: 27/10/2011   Anticipated Clear Time: 03:25  
  Next Update Date: 27/10/2011   Next Update Time: 02:25  
     
  Incident Headline: : HORSHAM AREA, MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 02:25
 
  Dialling Codes Affected:
0140301798
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, October 26, 2011

Broadband Incident Report : : EDINBURGH - ABERDEEN : DEGRADED SERVICE : Reference 33972 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33972   Issue : FINAL  
  Detected Date: 26/10/2011   Detected Time: 11:10  
  Start Date: 26/10/2011   Start Time: 10:43  
  Actual Clear Date: 26/10/2011   Actual Clear Time: 11:42  
     
  Incident Headline: : EDINBURGH - ABERDEEN : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 11;42; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01330
 
  Duration: 0 days 00 hours 59 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH - ABERDEEN : DEGRADED SERVICE : Reference 33972 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33972   Issue : 1  
  Detected Date: 26/10/2011   Detected Time: 11:10  
  Start Date: 26/10/2011   Start Time: 10:43  
  Anticipated Clear Date: 26/10/2011   Anticipated Clear Time: 12:43  
  Next Update Date: 26/10/2011   Next Update Time: 12:24  
     
  Incident Headline: : EDINBURGH - ABERDEEN : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.Next update will be at 12:30

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 12:30
 
  Dialling Codes Affected:
01330
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, October 25, 2011

Broadband Incident Report : : MUCKHART MUX 101 : DEGRADED SERVICE : Reference 33812 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33812   Issue : FINAL  
  Detected Date: 25/10/2011   Detected Time: 08:38  
  Start Date: 25/10/2011   Start Time: 08:34  
  Actual Clear Date: 25/10/2011   Actual Clear Time: 12:43  
     
  Incident Headline: : MUCKHART MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 12:43; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01259
 
  Duration: 0 days 04 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MUCKHART MUX 101 : DEGRADED SERVICE : Reference 33812 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33812   Issue : 5  
  Detected Date: 25/10/2011   Detected Time: 08:38  
  Start Date: 25/10/2011   Start Time: 08:34  
  Anticipated Clear Date: 25/10/2011   Anticipated Clear Time: 16:00  
  Next Update Date: 25/10/2011   Next Update Time: 15:00  
     
  Incident Headline: : MUCKHART MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update will beat 15:00  
  Dialling Codes Affected:
01259
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MUCKHART MUX 101 : DEGRADED SERVICE : Reference 33812 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33812   Issue : 4  
  Detected Date: 25/10/2011   Detected Time: 08:38  
  Start Date: 25/10/2011   Start Time: 08:34  
  Anticipated Clear Date: 25/10/2011   Anticipated Clear Time: 14:30  
  Next Update Date: 25/10/2011   Next Update Time: 13:30  
     
  Incident Headline: : MUCKHART MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 13:30  
  Dialling Codes Affected:
01259
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.