Broadband Incident Report : ADSL : UPLAWMOOR : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 644764 : Issue FINAL

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	644764		Issue :	FINAL
	Detected DATE:	16/06/2018		Detected TIME:	21:21
	START DATE:	16/06/2018		START TIME:	21:11
	Actual CLEAR DATE:	16/06/2018		Actual CLEAR TIME:	21:45
	Incident Headline:	ADSL : UPLAWMOOR : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED
	Closure Details:	Incident cancelled - Local power outage no failure on the BT Network â€" DNO REF G784AB78.
	Dialing Codes Affected:	01505

-------------------------------------------------------------- This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[UPLAWMOOR TE]: MUX 101 : LOSS OF SERVICE : Reference 644764 : Issue INITIAL

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	644764		Issue :	1
	Detected DATE:	16/06/2018		Detected TIME:	21:21
	START DATE:	16/06/2018		START TIME:	21:11
	Anticipated CLEAR DATE:	17/06/2018		Anticipated CLEAR TIME:	02:11
	Next Update Date:	16/06/2018		Next Update Time:	22:21
	Incident Headline:	ADSL :[UPLAWMOOR TE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialing Codes Affected:	01505

-------------------------------------------------------------- This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Minutes Silence for Grenfell HD54385

 

	National 1 Minutes silence
	NOTIFICATION
	Hello,   As you may be aware there is a national 1 minutes silence today at 12.00 to remember the victims of the Grenfell Tower tragedy which took place 1 year ago today.   We would like to observe this so can you please try not to contact us around this time or if you are on a call or e-chat with us during this time please feel free to participate with us or please be advised that you will be placed on hold. Regards, Kevin Wright Wholesale Customer Helpdesk BT Wholesale Customer Service | BT Wholesale Telephone: 0800 783 5639 option 1 20CN & 21CN Systems broadband.eco.admin@bt.com Web: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions.
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