Thursday, September 27, 2012

Broadband Incident Report : : ABERDEEN MULTIPLE MUXES : LOSS OF SERVICE : Reference 35171 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35171   Issue : FINAL  
  Detected Date: 27/09/2012   Detected Time: 15:04  
  Start Date: 27/09/2012   Start Time: 15:04  
  Actual Clear Date: 27/09/2012   Actual Clear Time: 15:18  
     
  Incident Headline: : ABERDEEN MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was automatically restored at 15:18 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01330013390146401975
 
  Duration: 0 days 00 hours 14 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDEEN MULTIPLE MUXES : LOSS OF SERVICE : Reference 35171 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35171   Issue : 1  
  Detected Date: 27/09/2012   Detected Time: 15:04  
  Start Date: 27/09/2012   Start Time: 15:04  
  Anticipated Clear Date: 27/09/2012   Anticipated Clear Time: 19:00  
  Next Update Date: 27/09/2012   Next Update Time: 16:00  
     
  Incident Headline: : ABERDEEN MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01330013390146401975
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE - MILTON KEYNES : LOSS OF SERVICE : Reference 35161 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35161   Issue : FINAL  
  Detected Date: 27/09/2012   Detected Time: 13:40  
  Start Date: 27/09/2012   Start Time: 13:40  
  Actual Clear Date: 27/09/2012   Actual Clear Time: 13:54  
     
  Incident Headline: : CAMBRIDGE - MILTON KEYNES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:54; by completing: a remote reset of software. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01763
 
  Duration: 0 days 00 hours 14 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE - MILTON KEYNES : LOSS OF SERVICE : Reference 35161 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35161   Issue : 1  
  Detected Date: 27/09/2012   Detected Time: 13:40  
  Start Date: 27/09/2012   Start Time: 13:40  
  Anticipated Clear Date: 27/09/2012   Anticipated Clear Time: 15:40  
  Next Update Date: 27/09/2012   Next Update Time: 14:45  
     
  Incident Headline: : CAMBRIDGE - MILTON KEYNES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, September 24, 2012

Broadband Incident Report : : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE : Reference 34734 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34734   Issue : 1  
  Detected Date: 24/09/2012   Detected Time: 03:13  
  Start Date: 24/09/2012   Start Time: 03:13  
  Anticipated Clear Date: 24/09/2012   Anticipated Clear Time: 03:18  
  Next Update Date: 24/09/2012   Next Update Time: 03:18  
     
  Incident Headline: : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service fully restored after a hardware change in Norwich.

 
  Dialling Codes Affected:
0150201508015530160301728
019530155301603
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, September 23, 2012

Broadband Incident Report : : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE : Reference 34674 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34674   Issue : FINAL  
  Detected Date: 22/09/2012   Detected Time: 21:45  
  Start Date: 22/09/2012   Start Time: 21:11  
  Actual Clear Date: 23/09/2012   Actual Clear Time: 02:31  
     
  Incident Headline: : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02:31; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0150201508015530160301728
019530155301603
 
  Duration: 0 days 05 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE : Reference 34674 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34674   Issue : 3  
  Detected Date: 22/09/2012   Detected Time: 21:45  
  Start Date: 22/09/2012   Start Time: 21:11  
  Anticipated Clear Date: 23/09/2012   Anticipated Clear Time: 04:00  
  Next Update Date: 23/09/2012   Next Update Time: 03:45  
     
  Incident Headline: : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Hardware change now in progress. Next update will be at 03:30
 
  Dialling Codes Affected:
0150201508015530160301728
019530155301603
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.