Broadband Incident Report : : OLNEY: LOSS OF SERVICE : Reference 28595 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28595		Issue :	FINAL
	Detected Date:	26/11/2008		Detected Time:	22:26
	Start Date:	26/11/2008		Start Time:	22:24
	Actual Clear Date:	27/11/2008		Actual Clear Time:	00:20
	Incident Headline:	: OLNEY: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change Card Reseat Configuration This issue may have been due to SELECT ONE OF THE OPTIONS BELOW an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01234

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System Time Stamp: 27/11/2008 00:49

Broadband Incident Report : : OLNEY: LOSS OF SERVICE : Reference 28595 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28595		Issue :	3
	Detected Date:	26/11/2008		Detected Time:	22:26
	Start Date:	26/11/2008		Start Time:	22:24
	Anticipated Clear Date:	27/11/2008		Anticipated Clear Time:	00:24
	Incident Headline:	: OLNEY: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01234

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System Time Stamp: 26/11/2008 23:20

Broadband Incident Report : : OLNEY: LOSS OF SERVICE : Reference 28595 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28595		Issue :	2
	Detected Date:	26/11/2008		Detected Time:	22:26
	Start Date:	26/11/2008		Start Time:	22:24
	Anticipated Clear Date:	27/11/2008		Anticipated Clear Time:	00:24
	Incident Headline:	: OLNEY: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01234

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System Time Stamp: 26/11/2008 23:17

Broadband Incident Report : : OLNEY: LOSS OF SERVICE : Reference 28595 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28595		Issue :	1
	Detected Date:	26/11/2008		Detected Time:	22:26
	Start Date:	26/11/2008		Start Time:	22:24
	Anticipated Clear Date:	27/11/2008		Anticipated Clear Time:	00:24
	Incident Headline:	: OLNEY: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01234

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System Time Stamp: 26/11/2008 22:37

Broadband Incident Report : FOLESHILL MUX 102 : LOSS OF SERVICE : Reference 28529 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28529		Issue :	FINAL
	Detected Date:	26/11/2008		Detected Time:	10:18
	Start Date:	26/11/2008		Start Time:	10:17
	Actual Clear Date:	26/11/2008		Actual Clear Time:	11:30
	Incident Headline:	FOLESHILL MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Power Cycle BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0247626 0247627 0247658 0247663 0247666 0247668 0247670 0247672 0247676

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System Time Stamp: 26/11/2008 11:34

Broadband Incident Report : FOLESHILL MUX 102 : LOSS OF SERVICE : Reference 28529 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28529		Issue :	3
	Detected Date:	26/11/2008		Detected Time:	10:18
	Start Date:	26/11/2008		Start Time:	10:17
	Anticipated Clear Date:	26/11/2008		Anticipated Clear Time:	12:19
	Incident Headline:	FOLESHILL MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0247626 0247627 0247658 0247663 0247666 0247668 0247670 0247672 0247676

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System Time Stamp: 26/11/2008 11:21

Broadband Incident Report : FOLESHILL MUX 102 : LOSS OF SERVICE : Reference 28529 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28529		Issue :	2
	Detected Date:	26/11/2008		Detected Time:	10:18
	Start Date:	26/11/2008		Start Time:	10:17
	Anticipated Clear Date:	26/11/2008		Anticipated Clear Time:	12:17
	Incident Headline:	FOLESHILL MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0247626 0247627 0247658 0247663 0247666 0247668 0247670 0247672 0247676

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System Time Stamp: 26/11/2008 10:47

Broadband Incident Report : FOLESHILL MUX 102 : LOSS OF SERVICE : Reference 28529 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28529		Issue :	1
	Detected Date:	26/11/2008		Detected Time:	10:18
	Start Date:	26/11/2008		Start Time:	10:17
	Anticipated Clear Date:	26/11/2008		Anticipated Clear Time:	12:17
	Incident Headline:	FOLESHILL MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0247626 0247627 0247658 0247663 0247666 0247668 0247670 0247672 0247676

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System Time Stamp: 26/11/2008 10:29

Broadband Incident Report : ILFORD POP SITE : PARTIAL LOSS OF SERVICE : Reference 28446 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28446		Issue :	FINAL
	Detected Date:	25/11/2008		Detected Time:	13:05
	Start Date:	25/11/2008		Start Time:	12:50
	Actual Clear Date:	25/11/2008		Actual Clear Time:	15:08
	Incident Headline:	ILFORD POP SITE : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of Software BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 25/11/2008 15:24

Broadband Incident Report : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 28449 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28449		Issue :	FINAL
	Detected Date:	25/11/2008		Detected Time:	13:18
	Start Date:	25/11/2008		Start Time:	12:50
	Actual Clear Date:	25/11/2008		Actual Clear Time:	15:08
	Incident Headline:	ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of Software BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 25/11/2008 15:20

Broadband Incident Report : ILFORD POP SITE : PARTIAL LOSS OF SERVICE : Reference 28446 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28446		Issue :	4
	Detected Date:	25/11/2008		Detected Time:	13:05
	Start Date:	25/11/2008		Start Time:	12:50
	Anticipated Clear Date:	25/11/2008		Anticipated Clear Time:	16:00
	Incident Headline:	ILFORD POP SITE : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 25/11/2008 14:50

Broadband Incident Report : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 28449 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28449		Issue :	3
	Detected Date:	25/11/2008		Detected Time:	13:18
	Start Date:	25/11/2008		Start Time:	12:50
	Anticipated Clear Date:	25/11/2008		Anticipated Clear Time:	15:18
	Incident Headline:	ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 25/11/2008 14:12

Broadband Incident Report : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 28449 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28449		Issue :	2
	Detected Date:	25/11/2008		Detected Time:	13:18
	Start Date:	25/11/2008		Start Time:	13:18
	Anticipated Clear Date:	25/11/2008		Anticipated Clear Time:	15:18
	Incident Headline:	ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 25/11/2008 13:54

Broadband Incident Report : ILFORD POP SITE : PARTIAL LOSS OF SERVICE : Reference 28446 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28446		Issue :	3
	Detected Date:	25/11/2008		Detected Time:	13:05
	Start Date:	25/11/2008		Start Time:	13:05
	Anticipated Clear Date:	25/11/2008		Anticipated Clear Time:	15:05
	Incident Headline:	ILFORD POP SITE : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 25/11/2008 13:54