Friday, October 22, 2010

Broadband Incident Report : : COSTESSEY MUX 101 AND BARNHAM BROOM MUX 001 : LOSS OF SERVICE : Reference 29803 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29803   Issue : FINAL  
  Detected Date: 22/10/2010   Detected Time: 17:46  
  Start Date: 22/10/2010   Start Time: 17:45  
  Actual Clear Date: 22/10/2010   Actual Clear Time: 19:05  
     
  Incident Headline: : COSTESSEY MUX 101 AND BARNHAM BROOM MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to
an equipment failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01603
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/10/2010 19:38

Broadband Incident Report : : COSTESSEY MUX 101 AND BARNHAM BROOM MUX 001 : LOSS OF SERVICE : Reference 29803 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29803   Issue : 2  
  Detected Date: 22/10/2010   Detected Time: 17:46  
  Start Date: 22/10/2010   Start Time: 17:45  
  Anticipated Clear Date: 22/10/2010   Anticipated Clear Time: 19:45  
     
  Incident Headline: : COSTESSEY MUX 101 AND BARNHAM BROOM MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01603
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/10/2010 18:41

Broadband Incident Report : : COSTESSEY MUX 101 AND BARNHAM BROOM MUX 001 : LOSS OF SERVICE : Reference 29803 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29803   Issue : 1  
  Detected Date: 22/10/2010   Detected Time: 17:46  
  Start Date: 22/10/2010   Start Time: 17:45  
  Anticipated Clear Date: 22/10/2010   Anticipated Clear Time: 19:45  
     
  Incident Headline: : COSTESSEY MUX 101 AND BARNHAM BROOM MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01603
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/10/2010 18:01

Broadband Incident Report : BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE : Reference 29733 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29733   Issue : FINAL  
  Detected Date: 22/10/2010   Detected Time: 08:18  
  Start Date: 22/10/2010   Start Time: 08:18  
  Actual Clear Date: 22/10/2010   Actual Clear Time: 15:06  
     
  Incident Headline: BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
011620168401827018740247627
02476360247664024767301874
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/10/2010 15:25

Broadband Incident Report : BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE : Reference 29733 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29733   Issue : 6  
  Detected Date: 22/10/2010   Detected Time: 08:18  
  Start Date: 22/10/2010   Start Time: 08:18  
  Anticipated Clear Date: 22/10/2010   Anticipated Clear Time: 15:30  
     
  Incident Headline: BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
011620168401827018740247627
02476360247664024767301874
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/10/2010 13:32

Broadband Incident Report : BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE : Reference 29733 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29733   Issue : 5  
  Detected Date: 22/10/2010   Detected Time: 08:18  
  Start Date: 22/10/2010   Start Time: 08:18  
  Anticipated Clear Date: 22/10/2010   Anticipated Clear Time: 14:00  
     
  Incident Headline: BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
011620168401827018740247627
02476360247664024767301874
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/10/2010 12:21

Broadband Incident Report : BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE : Reference 29733 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29733   Issue : 4  
  Detected Date: 22/10/2010   Detected Time: 08:18  
  Start Date: 22/10/2010   Start Time: 08:18  
  Anticipated Clear Date: 22/10/2010   Anticipated Clear Time: 12:30  
     
  Incident Headline: BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
011620168401827018740247627
02476360247664024767301874
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/10/2010 10:29

Broadband Incident Report : BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE : Reference 29733 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29733   Issue : 3  
  Detected Date: 22/10/2010   Detected Time: 08:18  
  Start Date: 22/10/2010   Start Time: 08:18  
  Anticipated Clear Date: 22/10/2010   Anticipated Clear Time: 11:15  
     
  Incident Headline: BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
011620168401827018740247627
02476360247664024767301874
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/10/2010 09:58

Broadband Incident Report : BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE : Reference 29733 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29733   Issue : 2  
  Detected Date: 22/10/2010   Detected Time: 08:18  
  Start Date: 22/10/2010   Start Time: 08:18  
  Anticipated Clear Date: 22/10/2010   Anticipated Clear Time: 10:18  
     
  Incident Headline: BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
011620168401827018740247627
02476360247664024767301874
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/10/2010 08:38

Broadband Incident Report : BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE : Reference 29733 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29733   Issue : 1  
  Detected Date: 22/10/2010   Detected Time: 08:18  
  Start Date: 22/10/2010   Start Time: 08:18  
  Anticipated Clear Date: 22/10/2010   Anticipated Clear Time: 10:18  
     
  Incident Headline: BIRMINGHAM2 EDGE ROUTE SWITCH 1 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
011620168401827018740247627
02476360247664024767301874
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/10/2010 08:26

Thursday, October 21, 2010

Broadband Incident Report : : BETCHWORTH MUX 101 : LOSS OF SERVICE : Reference 29660 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29660   Issue : FINAL  
  Detected Date: 21/10/2010   Detected Time: 13:05  
  Start Date: 21/10/2010   Start Time: 10:19  
  Actual Clear Date: 21/10/2010   Actual Clear Time: 15:17  
     
  Incident Headline: : BETCHWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Connector Reseat
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01737
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/10/2010 15:37

Broadband Incident Report : : BETCHWORTH MUX 101 : LOSS OF SERVICE : Reference 29660 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29660   Issue : 1  
  Detected Date: 21/10/2010   Detected Time: 13:05  
  Start Date: 21/10/2010   Start Time: 10:19  
  Anticipated Clear Date: 21/10/2010   Anticipated Clear Time: 15:30  
     
  Incident Headline: : BETCHWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01737
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/10/2010 14:20

Wednesday, October 20, 2010

Broadband Incident Report : : PUTTENHAM MUX 101 : LOSS OF SERVICE : Reference 29444 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29444   Issue : FINAL  
  Detected Date: 20/10/2010   Detected Time: 00:07  
  Start Date: 20/10/2010   Start Time: 00:07  
  Actual Clear Date: 20/10/2010   Actual Clear Time: 19:37  
     
  Incident Headline: : PUTTENHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Cable repair

This issue may have been due to
a Cable Fault
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01483
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 20/10/2010 20:02

Broadband Incident Report : : PUTTENHAM MUX 101 : LOSS OF SERVICE : Reference 29444 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29444   Issue : 5  
  Detected Date: 20/10/2010   Detected Time: 00:07  
  Start Date: 20/10/2010   Start Time: 00:07  
  Anticipated Clear Date: 20/10/2010   Anticipated Clear Time: 21:00  
     
  Incident Headline: : PUTTENHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01483
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 20/10/2010 18:59