Saturday, February 19, 2011

Broadband Incident Report : : PEMBROKE MUX 303 : DEGRADED SERVICE : Reference 5663 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5663   Issue : FINAL  
  Detected Date: 18/02/2011   Detected Time: 21:49  
  Start Date: 18/02/2011   Start Time: 21:49  
  Actual Clear Date: 19/02/2011   Actual Clear Time: 05:41  
     
  Incident Headline: : PEMBROKE MUX 303 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 05:41; by completing: A config change. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0164616466
 
  Duration: 0 days 07 hours 52 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

****SPAM:5.4**** Broadband Incident Report : : KINGSTON ATM NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 5670 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5670   Issue : FINAL  
  Detected Date: 19/02/2011   Detected Time: 00:33  
  Start Date: 19/02/2011   Start Time: 00:31  
  Actual Clear Date: 19/02/2011   Actual Clear Time: 04:48  
     
  Incident Headline: : KINGSTON ATM NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 04:58; by completing: A change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0114201159011620117901206
01212101214701217401217701223
0122501227012340123501242
0124301252012560126001263
0127001273012790129101293
01295013060131220132301335
0134201382013870139201403
01409014195014200142801435
0143801443014440145801462
0147301483014880149301495
01497015125015640158001582
016030160401606016177016196
0162101622016230162601628
0163501638016390164201666
0167001695017070170801709
0172201752017530177301793
0180301827018410186501872
019020191260191460192301924
0192501926019320194201980
0198301992020304402031850207224
02073360207387020754002076290207828
02078330207987020822402082400208241
02082540208286020828702082960208329
02083300208335020833702083660208371
02083930208394020839502083990208404
02085440208561020857002085770208593
02086400208647020866902087150208754
02087590208773020878602088260208835
02088480208873020888502088880208940
02089840208987023804702392290247644
02476630287126LLLS0LLTH0To Fo
02476630287126
 
  Duration: 0 days 04 hours 17 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : MILTON KEYNES ATM NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 5680 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5680   Issue : FINAL  
  Detected Date: 19/02/2011   Detected Time: 02:33  
  Start Date: 19/02/2011   Start Time: 02:33  
  Actual Clear Date: 19/02/2011   Actual Clear Time: 03:53  
     
  Incident Headline: : MILTON KEYNES ATM NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 03:53 by completing: A change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120501223012250123401284
0129601353013540139501406
0142501458014620147601485
0155301564015720158201604
0160801638016430166401733
0174701763017670177501778
0186501908019290195401993
02392340239235023923602392420239243
02392500239251023925202392580239260
0239261023926402392710239279To Fo
0239261023926402392710239279
 
  Duration: 0 days 01 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : KINGSTON ATM NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 5670 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5670   Issue : 3  
  Detected Date: 19/02/2011   Detected Time: 00:33  
  Start Date: 19/02/2011   Start Time: 00:31  
  Anticipated Clear Date: 19/02/2011   Anticipated Clear Time: 05:00  
     
  Incident Headline: : KINGSTON ATM NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: On-going investigations continue.Next update will be at 05:00
 
  Dialling Codes Affected:
0114201159011620117901206
01212101214701217401217701223
0122501227012340123501242
0124301252012560126001263
0127001273012790129101293
01295013060131220132301335
0134201382013870139201403
01409014195014200142801435
0143801443014440145801462
0147301483014880149301495
01497015125015640158001582
016030160401606016177016196
0162101622016230162601628
0163501638016390164201666
0167001695017070170801709
0172201752017530177301793
0180301827018410186501872
019020191260191460192301924
0192501926019320194201980
0198301992020304402031850207224
02073360207387020754002076290207828
02078330207987020822402082400208241
02082540208286020828702082960208329
02083300208335020833702083660208371
02083930208394020839502083990208404
02085440208561020857002085770208593
02086400208647020866902087150208754
02087590208773020878602088260208835
02088480208873020888502088880208940
02089840208987023804702392290247644
02476630287126LLLS0LLTH0To Fo
02476630287126
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : PEMBROKE MUX 303 : DEGRADED SERVICE : Reference 5663 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5663   Issue : 4  
  Detected Date: 18/02/2011   Detected Time: 21:49  
  Start Date: 18/02/2011   Start Time: 21:49  
  Anticipated Clear Date: 19/02/2011   Anticipated Clear Time: 05:30  
     
  Incident Headline: : PEMBROKE MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: On-going investigations continue.Next update will be at 05:30
 
  Dialling Codes Affected:
0164616466
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : MILTON KEYNES ATM NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 5680 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5680   Issue : 2  
  Detected Date: 19/02/2011   Detected Time: 02:33  
  Start Date: 19/02/2011   Start Time: 02:33  
  Anticipated Clear Date: 19/02/2011   Anticipated Clear Time: 05:30  
     
  Incident Headline: : MILTON KEYNES ATM NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.Next update will be at 05:30
 
  Dialling Codes Affected:
0120501223012250123401284
0129601353013540139501406
0142501458014620147601485
0155301564015720158201604
0160801638016430166401733
0174701763017670177501778
0186501908019290195401993
02392340239235023923602392420239243
02392500239251023925202392580239260
0239261023926402392710239279To Fo
0239261023926402392710239279
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ERX7 EDINBURGH: DEGRADED SERVICE : Reference 5686 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5686   Issue : 1  
  Detected Date: 19/02/2011   Detected Time: 03:25  
  Start Date: 19/02/2011   Start Time: 03:25  
  Anticipated Clear Date: 19/02/2011   Anticipated Clear Time: 03:26  
     
  Incident Headline: : ERX7 EDINBURGH: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 03:26 by completing: A reboot of software.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : MILTON KEYNES ATM NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 5680 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5680   Issue : 1  
  Detected Date: 19/02/2011   Detected Time: 02:33  
  Start Date: 19/02/2011   Start Time: 02:33  
  Anticipated Clear Date: 19/02/2011   Anticipated Clear Time: 04:33  
     
  Incident Headline: : MILTON KEYNES ATM NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.Next update will be at 04:00  
  Dialling Codes Affected:
0120501223012250123401284
0129601353013540139501406
0142501458014620147601485
0155301564015720158201604
0160801638016430166401733
0174701763017670177501778
0186501908019290195401993
02392340239235023923602392420239243
02392500239251023925202392580239260
0239261023926402392710239279To Fo
0239261023926402392710239279
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : PEMBROKE MUX 303 : DEGRADED SERVICE : Reference 5663 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5663   Issue : 3  
  Detected Date: 18/02/2011   Detected Time: 21:49  
  Start Date: 18/02/2011   Start Time: 21:49  
  Anticipated Clear Date: 19/02/2011   Anticipated Clear Time: 03:00  
     
  Incident Headline: : PEMBROKE MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.Next update will be at 03:00
 
  Dialling Codes Affected:
0164616466
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : KINGSTON ATM NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 5670 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5670   Issue : 2  
  Detected Date: 19/02/2011   Detected Time: 00:33  
  Start Date: 19/02/2011   Start Time: 00:31  
  Anticipated Clear Date: 19/02/2011   Anticipated Clear Time: 03:00  
     
  Incident Headline: : KINGSTON ATM NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 02:30.Next update will be at 03:00
 
  Dialling Codes Affected:
0114201159011620117901206
01212101214701217401217701223
0122501227012340123501242
0124301252012560126001263
0127001273012790129101293
01295013060131220132301335
0134201382013870139201403
01409014195014200142801435
0143801443014440145801462
0147301483014880149301495
01497015125015640158001582
016030160401606016177016196
0162101622016230162601628
0163501638016390164201666
0167001695017070170801709
0172201752017530177301793
0180301827018410186501872
019020191260191460192301924
0192501926019320194201980
0198301992020304402031850207224
02073360207387020754002076290207828
02078330207987020822402082400208241
02082540208286020828702082960208329
02083300208335020833702083660208371
02083930208394020839502083990208404
02085440208561020857002085770208593
02086400208647020866902087150208754
02087590208773020878602088260208835
02088480208873020888502088880208940
02089840208987023804702392290247644
02476630287126LLLS0LLTH0To Fo
02476630287126
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

****SPAM:5.2**** Broadband Incident Report : : KINGSTON ATM NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 5670 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5670   Issue : 1  
  Detected Date: 19/02/2011   Detected Time: 00:33  
  Start Date: 19/02/2011   Start Time: 00:31  
  Anticipated Clear Date: 19/02/2011   Anticipated Clear Time: 02:31  
     
  Incident Headline: : KINGSTON ATM NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team completing
initial investigation.Next update will be at 02:00
 
  Dialling Codes Affected:
0114201159011620117901206
01212101214701217401217701223
0122501227012340123501242
0124301252012560126001263
0127001273012790129101293
01295013060131220132301335
0134201382013870139201403
01409014195014200142801435
0143801443014440145801462
0147301483014880149301495
01497015125015640158001582
016030160401606016177016196
0162101622016230162601628
0163501638016390164201666
0167001695017070170801709
0172201752017530177301793
0180301827018410186501872
019020191260191460192301924
0192501926019320194201980
0198301992020304402031850207224
02073360207387020754002076290207828
02078330207987020822402082400208241
02082540208286020828702082960208329
02083300208335020833702083660208371
02083930208394020839502083990208404
02085440208561020857002085770208593
02086400208647020866902087150208754
02087590208773020878602088260208835
02088480208873020888502088880208940
02089840208987023804702392290247644
02476630287126LLLS0LLTH0To Fo
02476630287126
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940