Saturday, August 1, 2015

Broadband Incident Report : ADSL : GISBURN MUX 301 : EPEW : Reference 35137 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35137   Issue : FINAL  
  Detected Date: 31/07/2015   Detected Time: 14:11  
  Start Date: 31/07/2015   Start Time: 14:11  
  Actual Clear Date: 01/08/2015   Actual Clear Time: 00:02  
     
  Incident Headline: ADSL : GISBURN MUX 301 : EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01200
 
  Duration: 0 days 09 hours 51 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GISBURN MUX 301 : EMERGENCY PEW : Reference 34948 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34948   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 14:00  
  Start Date: 30/07/2015   Start Time: 14:00  
  Actual Clear Date: 31/07/2015   Actual Clear Time: 06:09  
     
  Incident Headline: : GISBURN MUX 301 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of hr:min; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01200
 
  Duration: 0 days 16 hours 09 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : GISBURN MUX 301 : EMERGENCY PEW : Reference 34948 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34948   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 14:00  
  Start Date: 30/07/2015   Start Time: 14:00  
  Actual Clear Date: 31/07/2015   Actual Clear Time: 06:09  
     
  Incident Headline: ADSL : GISBURN MUX 301 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 14:22 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01200
 
  Duration: 0 days 16 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GISBURN MUX 301 : EPEW : Reference 35137 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35137   Issue : 1  
  Detected Date: 31/07/2015   Detected Time: 14:11  
  Start Date: 31/07/2015   Start Time: 14:11  
  Anticipated Clear Date: 01/08/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 01/08/2015   Next Update Time: 00:01  
     
  Incident Headline: : GISBURN MUX 301 : EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01200
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, July 30, 2015

Broadband Incident Report : ADSL :[STRATHYRE]: MUX 301 : LOSS OF SERVICE : Reference 35000 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35000   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 20:57  
  Start Date: 30/07/2015   Start Time: 20:52  
  Actual Clear Date: 30/07/2015   Actual Clear Time: 22:15  
     
  Incident Headline: ADSL :[STRATHYRE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 22:15 after fibres were re-spliced in the external network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01877
 
  Duration: 0 days 01 hours 22 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STRATHYRE]: MUX 301 : LOSS OF SERVICE : Reference 35000 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35000   Issue : 1  
  Detected Date: 30/07/2015   Detected Time: 20:57  
  Start Date: 30/07/2015   Start Time: 20:52  
  Anticipated Clear Date: 31/07/2015   Anticipated Clear Time: 20:57  
  Next Update Date: 31/07/2015   Next Update Time: 20:57  
     
  Incident Headline: ADSL :[STRATHYRE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01877
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL: GISBURN MUX 301 : EMERGENCY PEW : Reference 34948 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34948   Issue : 1  
  Detected Date: 30/07/2015   Detected Time: 14:00  
  Start Date: 30/07/2015   Start Time: 14:00  
  Anticipated Clear Date: 31/07/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 31/07/2015   Next Update Time: 06:00  
     
  Incident Headline: ADSL: GISBURN MUX 301 : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01200
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE : Reference 34826 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34826   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 05:09  
  Start Date: 30/07/2015   Start Time: 05:06  
  Actual Clear Date: 30/07/2015   Actual Clear Time: 05:06  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. proved to PW254245 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STRICHEN HISTORIC BRIDGE ST BT PLC]: MUX 301 : LOSS OF SERVICE : Reference 34825 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34825   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 05:09  
  Start Date: 30/07/2015   Start Time: 05:07  
  Actual Clear Date: 30/07/2015   Actual Clear Time: 05:07  
     
  Incident Headline: ADSL :[STRICHEN HISTORIC BRIDGE ST BT PLC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. proved to PW254245 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01771
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BALLATER HISTORIC]: MUX 302 : LOSS OF SERVICE : Reference 34815 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34815   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 05:09  
  Start Date: 30/07/2015   Start Time: 05:06  
  Actual Clear Date: 30/07/2015   Actual Clear Time: 05:06  
     
  Incident Headline: ADSL :[BALLATER HISTORIC]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. proved to PW254245 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01339To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE : Reference 34806 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34806   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 05:08  
  Start Date: 30/07/2015   Start Time: 05:04  
  Actual Clear Date: 30/07/2015   Actual Clear Time: 05:08  
     
  Incident Headline: ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. proved to PW254245 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01339
 
  Duration: 0 days 00 hours 04 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DRUMOAK HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 34808 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34808   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 05:08  
  Start Date: 30/07/2015   Start Time: 05:04  
  Actual Clear Date: 30/07/2015   Actual Clear Time: 05:08  
     
  Incident Headline: ADSL :[DRUMOAK HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. proved to PW254245 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01330
 
  Duration: 0 days 00 hours 04 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[AUCHTERLESS HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 34817 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34817   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 05:09  
  Start Date: 30/07/2015   Start Time: 05:06  
  Actual Clear Date: 30/07/2015   Actual Clear Time: 05:06  
     
  Incident Headline: ADSL :[AUCHTERLESS HISTORIC]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. proved to PW254245 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01888
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE : Reference 34791 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34791   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 05:08  
  Start Date: 30/07/2015   Start Time: 05:05  
  Actual Clear Date: 30/07/2015   Actual Clear Time: 05:05  
     
  Incident Headline: ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for {960} Broadband customers.  
  Closure Details: Incident Cancelled. proved to PW254245 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.