Saturday, September 28, 2013

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39441   Issue : 5  
  Detected Date: 28/09/2013   Detected Time: 17:26  
  Start Date: 28/09/2013   Start Time: 17:26  
  Anticipated Clear Date: 29/09/2013   Anticipated Clear Time: 02:00  
  Next Update Date: 29/09/2013   Next Update Time: 01:15  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer still on site faulting. Both spares have now arrived. Next update will be at 01:15 or sooner if significant progress made.  
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39441   Issue : 4  
  Detected Date: 28/09/2013   Detected Time: 17:26  
  Start Date: 28/09/2013   Start Time: 17:26  
  Anticipated Clear Date: 29/09/2013   Anticipated Clear Time: 01:00  
  Next Update Date: 29/09/2013   Next Update Time: 00:00  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer on site investigating the root cause of the failure. One spare has arrived. ETA for other spare is now 23:00.  
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39441   Issue : 3  
  Detected Date: 28/09/2013   Detected Time: 17:26  
  Start Date: 28/09/2013   Start Time: 17:26  
  Anticipated Clear Date: 28/09/2013   Anticipated Clear Time: 23:00  
  Next Update Date: 28/09/2013   Next Update Time: 22:30  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Stores have been delayed, however we are unable to contact the courier. Engineer tasked to site to investigate cause of the failure, ETA unknown at present.  
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39441   Issue : 2  
  Detected Date: 28/09/2013   Detected Time: 17:26  
  Start Date: 28/09/2013   Start Time: 17:26  
  Anticipated Clear Date: 28/09/2013   Anticipated Clear Time: 22:30  
  Next Update Date: 28/09/2013   Next Update Time: 21:30  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Spares ordered and are expected to arrive by 21:00. A task will be raised for site. Technical Services are also investigating. Estimated time of repair is unknown. Next update will be at 21:30.
 
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39441   Issue : 1  
  Detected Date: 28/09/2013   Detected Time: 17:26  
  Start Date: 28/09/2013   Start Time: 17:26  
  Anticipated Clear Date: 28/09/2013   Anticipated Clear Time: 21:00  
  Next Update Date: 28/09/2013   Next Update Time: 19:15  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing further diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 19:15.
 
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 26, 2013

Broadband Incident Report : : READING LPA2 : DEGRADED SERVICE : Reference 39034 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39034   Issue : FINAL  
  Detected Date: 24/09/2013   Detected Time: 17:30  
  Start Date: 24/09/2013   Start Time: 17:27  
  Actual Clear Date: 26/09/2013   Actual Clear Time: 01:30  
     
  Incident Headline: : READING LPA2 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 01:30 by hardware change yesterday and reintroduction of service onto the network element at 01:30 this morning. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 1 days 08 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING LPA2 : DEGRADED SERVICE : Reference 39034 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39034   Issue : 4  
  Detected Date: 24/09/2013   Detected Time: 17:30  
  Start Date: 24/09/2013   Start Time: 17:27  
  Anticipated Clear Date: 26/09/2013   Anticipated Clear Time: 11:00  
  Next Update Date: 26/09/2013   Next Update Time: 09:00  
     
  Incident Headline: : READING LPA2 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Still awaiting delivery of spares. Escalated with courier company to find out when spares will be arriving.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING LPA2 : DEGRADED SERVICE : Reference 39034 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39034   Issue : 3  
  Detected Date: 24/09/2013   Detected Time: 17:30  
  Start Date: 24/09/2013   Start Time: 17:27  
  Anticipated Clear Date: 26/09/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 26/09/2013   Next Update Time: 05:30  
     
  Incident Headline: : READING LPA2 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An issue has been discovered with the delivered equipment. Additional cards have been ordered with an ETA of 04:30. The next update will be issued 05:30  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, September 25, 2013

Broadband Incident Report : : READING LPA2 : DEGRADED SERVICE : Reference 39034 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39034   Issue : 2  
  Detected Date: 24/09/2013   Detected Time: 17:30  
  Start Date: 24/09/2013   Start Time: 17:27  
  Anticipated Clear Date: 25/09/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 25/09/2013   Next Update Time: 16:00  
     
  Incident Headline: : READING LPA2 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare hardware has been ordered with an ETA of 14:30, once fitted and fibres reconnected, decision will be made bt technical services to reintroduce customer service. Estimated time of restoration not yet known. Next update will be at 16:00 or sooner in significant progress is made.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTERN ISLES : LOSS OF SERVICE : Reference 39103 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39103   Issue : FINAL  
  Detected Date: 25/09/2013   Detected Time: 09:26  
  Start Date: 25/09/2013   Start Time: 09:26  
  Actual Clear Date: 25/09/2013   Actual Clear Time: 10:28  
     
  Incident Headline: : WESTERN ISLES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 10:28 following a hardware change at Stornoway Repeater Station. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0185101859
 
  Duration: 0 days 01 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTERN ISLES : LOSS OF SERVICE : Reference 39103 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39103   Issue : 1  
  Detected Date: 25/09/2013   Detected Time: 09:26  
  Start Date: 25/09/2013   Start Time: 09:26  
  Anticipated Clear Date: 25/09/2013   Anticipated Clear Time: 11:30  
  Next Update Date: 25/09/2013   Next Update Time: 10:30  
     
  Incident Headline: : WESTERN ISLES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause is identified to a transmission fault at Stornway on IMT38942/13. The engineer is collecting the spare hardware from the airport at Glasgow. Estimated time of restoration not yet known. Next update will be at 10:30 or sooner if significant progress made.  
  Dialling Codes Affected:
0185101859
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, September 24, 2013

Broadband Incident Report : : READING LPA2 : DEGRADED SERVICE : Reference 39034 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39034   Issue : 1  
  Detected Date: 24/09/2013   Detected Time: 17:30  
  Start Date: 24/09/2013   Start Time: 17:27  
  Anticipated Clear Date: 24/09/2013   Anticipated Clear Time: 18:45  
  Next Update Date: 24/09/2013   Next Update Time: 18:45  
     
  Incident Headline: : READING LPA2 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineer now on site investigating cause of the failure. Root cause and estimated time of repair are not known at present. Next update will be at 18:45.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTERN ISLES : LOSS OF SERVICE : Reference 38982 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38982   Issue : FINAL  
  Detected Date: 24/09/2013   Detected Time: 11:44  
  Start Date: 24/09/2013   Start Time: 11:40  
  Actual Clear Date: 24/09/2013   Actual Clear Time: 12:59  
     
  Incident Headline: : WESTERN ISLES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 12:59 by performing hardware re seat on the transmission network element at Stornoway. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0185101859
 
  Duration: 0 days 01 hours 19 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.