Thursday, May 29, 2014

Broadband Incident Report : : MULTIPLE MUXES SOMERSET AREA : LOSS OF SERVICE : Reference 19069 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19069   Issue : FINAL  
  Detected Date: 29/05/2014   Detected Time: 05:30  
  Start Date: 29/05/2014   Start Time: 05:25  
  Actual Clear Date: 29/05/2014   Actual Clear Time: 05:36  
     
  Incident Headline: : MULTIPLE MUXES SOMERSET AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 05:36 following a transmission hardware change at Bristol. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
014580196301984
 
  Duration: 0 days 00 hours 11 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE : Reference 19069 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19069   Issue : 2  
  Detected Date: 29/05/2014   Detected Time: 05:30  
  Start Date: 29/05/2014   Start Time: 05:25  
  Anticipated Clear Date: 29/05/2014   Anticipated Clear Time: 07:00  
  Next Update Date: 29/05/2014   Next Update Time: 06:15  
     
  Incident Headline: : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: A transmission hardware fault at Bristol is the cause of failure. Faulty hardware is currently being replaced by an engineer on site at Bristol with the support of the operational team. Estimated time of restoration is 06:00. Next update will be issued upon service restoration.  
  Dialling Codes Affected:
014580196301984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE : Reference 19069 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19069   Issue : 1  
  Detected Date: 29/05/2014   Detected Time: 05:30  
  Start Date: 29/05/2014   Start Time: 05:25  
  Anticipated Clear Date: 29/05/2014   Anticipated Clear Time: 07:00  
  Next Update Date: 29/05/2014   Next Update Time: 06:15  
     
  Incident Headline: : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
014580196301984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, May 28, 2014

Broadband Incident Report : : SOMERSET MULTIPLE MUXES : LOSS OF SERVICE : Reference 18934 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18934   Issue : FINAL  
  Detected Date: 28/05/2014   Detected Time: 11:10  
  Start Date: 28/05/2014   Start Time: 11:07  
  Actual Clear Date: 28/05/2014   Actual Clear Time: 11:43  
     
  Incident Headline: : SOMERSET MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:36 after a remote hardware reset. Spare hardware is being ordered to site and will be changed at a later time, to prevent further failures. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
014580196301984
 
  Duration: 0 days 00 hours 36 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SOMERSET MULTIPLE MUXES : LOSS OF SERVICE : Reference 18934 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18934   Issue : 1  
  Detected Date: 28/05/2014   Detected Time: 11:10  
  Start Date: 28/05/2014   Start Time: 11:07  
  Anticipated Clear Date: 28/05/2014   Anticipated Clear Time: 16:00  
  Next Update Date: 28/05/2014   Next Update Time: 12:45  
     
  Incident Headline: : SOMERSET MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
014580196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE : Reference 18876 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18876   Issue : FINAL  
  Detected Date: 28/05/2014   Detected Time: 00:55  
  Start Date: 28/05/2014   Start Time: 00:50  
  Actual Clear Date: 28/05/2014   Actual Clear Time: 01:28  
     
  Incident Headline: : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 01:28 following a hardware remote reset on the SDH transmission system at Bristol. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
014580196301984
 
  Duration: 0 days 00 hours 38 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE : Reference 18876 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18876   Issue : 1  
  Detected Date: 28/05/2014   Detected Time: 00:55  
  Start Date: 28/05/2014   Start Time: 00:50  
  Anticipated Clear Date: 28/05/2014   Anticipated Clear Time: 04:50  
  Next Update Date: 28/05/2014   Next Update Time: 02:50  
     
  Incident Headline: : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
014580196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE : Reference 18876 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18876   Issue : 1  
  Detected Date: 28/05/2014   Detected Time: 00:55  
  Start Date: 28/05/2014   Start Time: 00:50  
  Anticipated Clear Date: 28/05/2014   Anticipated Clear Time: 04:50  
  Next Update Date: 28/05/2014   Next Update Time: 02:50  
     
  Incident Headline: : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE : Reference 18876 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18876   Issue : 1  
  Detected Date: 28/05/2014   Detected Time: 00:55  
  Start Date: 28/05/2014   Start Time: 00:50  
  Anticipated Clear Date: 28/05/2014   Anticipated Clear Time: 04:50  
  Next Update Date: 28/05/2014   Next Update Time: 02:50  
     
  Incident Headline: : MULTIPLE MUXES CORTON DENHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01963
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, May 27, 2014

Broadband Incident Report : : SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE ( CANCELLED ) : Reference 18480 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18480   Issue : FINAL  
  Detected Date: 24/05/2014   Detected Time: 03:25  
  Start Date: 24/05/2014   Start Time: 03:21  
  Actual Clear Date: 24/05/2014   Actual Clear Time: 03:21  
     
  Incident Headline: : SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE ( CANCELLED )  
     
  Incident Details: Earlier today an Incident was declared where we informed you that some of your Broadband End Users may have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Closure Details: Incident cancelled as all end users are accounted for on another incident, IMT18483/14 refers. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01595
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, May 26, 2014

Broadband Incident Report : : LERWICK NODE 12021 : LOSS OF SERVICE : Reference 18483 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18483   Issue : FINAL  
  Detected Date: 24/05/2014   Detected Time: 04:00  
  Start Date: 24/05/2014   Start Time: 03:56  
  Actual Clear Date: 26/05/2014   Actual Clear Time: 19:19  
     
  Incident Headline: : LERWICK NODE 12021 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was fully restored at 19:19 after various actions were carried out.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01595018060195001957
 
  Duration: 2 days 15 hours 23 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE : Reference 18480 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18480   Issue : FINAL  
  Detected Date: 24/05/2014   Detected Time: 03:25  
  Start Date: 24/05/2014   Start Time: 03:21  
  Actual Clear Date: 26/05/2014   Actual Clear Time: 19:19  
     
  Incident Headline: : SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was fully restored at 19:19 after various actions were carried out. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01595
 
  Duration: 2 days 15 hours 58 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, May 25, 2014

Broadband Incident Report : : SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE : Reference 18480 : Issue 8 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18480   Issue : 8  
  Detected Date: 24/05/2014   Detected Time: 03:25  
  Start Date: 24/05/2014   Start Time: 03:21  
  Anticipated Clear Date: 25/05/2014   Anticipated Clear Time: 13:36  
  Next Update Date: 25/05/2014   Next Update Time: 14:36  
     
  Incident Headline: : SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Work commenced again at 11:00 with engineers on site at Burray and Orkney. Cable supplier is also assisting on the recovery call. ERT team have been engaged and are preparing to get all the required kit and make their way to Orkney. Spares have been identified on both islands in case they are required. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01595
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.