Friday, April 29, 2011

Broadband Incident Report : : ERX 8 ILFORD 3 : LOSS OF SERVICE : Reference 13667 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13667   Issue : 1  
  Detected Date: 29/04/2011   Detected Time: 05:32  
  Start Date: 29/04/2011   Start Time: 05:28  
  Anticipated Clear Date: 29/04/2011   Anticipated Clear Time: 05:29  
     
  Incident Headline: : ERX 8 ILFORD 3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: One minute down time experienced due to card switchover
 
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Thursday, April 28, 2011

Broadband Incident Report : : LISS DSL 101 : DEGRADED SERVICE : Reference 13590 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13590   Issue : FINAL  
  Detected Date: 28/04/2011   Detected Time: 12:18  
  Start Date: 28/04/2011   Start Time: 12:13  
  Actual Clear Date: 28/04/2011   Actual Clear Time: 16:00  
     
  Incident Headline: : LISS DSL 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 1600 by completing: a power cycle. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0173017308
 
  Duration: 0 days 03 hours 47 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : LISS DSL 101 : DEGRADED SERVICE : Reference 13590 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13590   Issue : 3  
  Detected Date: 28/04/2011   Detected Time: 12:18  
  Start Date: 28/04/2011   Start Time: 12:13  
  Anticipated Clear Date: 28/04/2011   Anticipated Clear Time: 17:05  
     
  Incident Headline: : LISS DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update 1705  
  Dialling Codes Affected:
0173017308
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : LISS DSL 101 : DEGRADED SERVICE : Reference 13590 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13590   Issue : 2  
  Detected Date: 28/04/2011   Detected Time: 12:18  
  Start Date: 28/04/2011   Start Time: 12:13  
  Anticipated Clear Date: 28/04/2011   Anticipated Clear Time: 16:30  
     
  Incident Headline: : LISS DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is en route to collect spare and travel to site. ETA 14:45.  
  Dialling Codes Affected:
0173017308
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : LISS DSL 101 : DEGRADED SERVICE : Reference 13590 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13590   Issue : 1  
  Detected Date: 28/04/2011   Detected Time: 12:18  
  Start Date: 28/04/2011   Start Time: 12:13  
  Anticipated Clear Date: 28/04/2011   Anticipated Clear Time: 13:30  
     
  Incident Headline: LISS DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 13.30.

 
  Dialling Codes Affected:
0173017308
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ERX9 SHEFFIELD :LOSS OF SERVICE : Reference 13515 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13515   Issue : FINAL  
  Detected Date: 28/04/2011   Detected Time: 00:18  
  Start Date: 28/04/2011   Start Time: 00:16  
  Actual Clear Date: 28/04/2011   Actual Clear Time: 00:46  
     
  Incident Headline: ERX9 SHEFFIELD :LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 00:46.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ERX9 SHEFFIELD :LOSS OF SERVICE : Reference 13515 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13515   Issue : 1  
  Detected Date: 28/04/2011   Detected Time: 00:18  
  Start Date: 28/04/2011   Start Time: 00:16  
  Anticipated Clear Date: 28/04/2011   Anticipated Clear Time: 02:16  
     
  Incident Headline: ERX9 SHEFFIELD :LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineer tasked to site to investigate cause of the failure. Next update will be at 01:30


 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Wednesday, April 27, 2011

Broadband Incident Report : : EDINBURGH 8 EDGE ROUTE SWITCH 19 : PARTIAL LOSS OF SERVICE : Reference 13488 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13488   Issue : FINAL  
  Detected Date: 27/04/2011   Detected Time: 16:07  
  Start Date: 27/04/2011   Start Time: 15:31  
  Actual Clear Date: 27/04/2011   Actual Clear Time: 16:40  
     
  Incident Headline: : EDINBURGH 8 EDGE ROUTE SWITCH 19 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 1640 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 01 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : EDINBURGH 8 EDGE ROUTE SWITCH 19 : PARTIAL LOSS OF SERVICE : Reference 13488 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13488   Issue : 1  
  Detected Date: 27/04/2011   Detected Time: 16:07  
  Start Date: 27/04/2011   Start Time: 15:31  
  Anticipated Clear Date: 27/04/2011   Anticipated Clear Time: 18:30  
     
  Incident Headline: : EDINBURGH 8 EDGE ROUTE SWITCH 19 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Monday, April 25, 2011

Broadband Incident Report : NANTWICH ADSL 101 : LOSS OF SERVICE : Reference 13216 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13216   Issue : FINAL  
  Detected Date: 25/04/2011   Detected Time: 11:30  
  Start Date: 25/04/2011   Start Time: 11:27  
  Actual Clear Date: 25/04/2011   Actual Clear Time: 13:30  
     
  Incident Headline: NANTWICH ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13.30; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01270
 
  Duration: 0 days 02 hours 03 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : NANTWICH ADSL 101 : LOSS OF SERVICE : Reference 13216 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13216   Issue : 2  
  Detected Date: 25/04/2011   Detected Time: 11:30  
  Start Date: 25/04/2011   Start Time: 11:27  
  Anticipated Clear Date: 25/04/2011   Anticipated Clear Time: 15:00  
     
  Incident Headline: NANTWICH ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 15.00.  
  Dialling Codes Affected:
01270
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : NANTWICH ADSL 101 : LOSS OF SERVICE : Reference 13216 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13216   Issue : 1  
  Detected Date: 25/04/2011   Detected Time: 11:30  
  Start Date: 25/04/2011   Start Time: 11:27  
  Anticipated Clear Date: 25/04/2011   Anticipated Clear Time: 12:30  
     
  Incident Headline: NANTWICH ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 12.30.

 
  Dialling Codes Affected:
01270
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940