Wednesday, August 15, 2012

Broadband Incident Report : : MUCH HADHAM MUX 301 : LOSS OF SERVICE : Reference 29588 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29588   Issue : FINAL  
  Detected Date: 15/08/2012   Detected Time: 12:42  
  Start Date: 15/08/2012   Start Time: 12:35  
  Actual Clear Date: 15/08/2012   Actual Clear Time: 18:55  
     
  Incident Headline: : MUCH HADHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:55 by completing a fibre re-splice. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01279
 
  Duration: 0 days 06 hours 20 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MUCH HADHAM MUX 301 : LOSS OF SERVICE : Reference 29588 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29588   Issue : 6  
  Detected Date: 15/08/2012   Detected Time: 12:42  
  Start Date: 15/08/2012   Start Time: 12:35  
  Anticipated Clear Date: 15/08/2012   Anticipated Clear Time: 20:00  
  Next Update Date: 15/08/2012   Next Update Time: 20:00  
     
  Incident Headline: : MUCH HADHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 20.00
 
  Dialling Codes Affected:
01279
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MUCH HADHAM MUX 301 : LOSS OF SERVICE : Reference 29588 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29588   Issue : 5  
  Detected Date: 15/08/2012   Detected Time: 12:42  
  Start Date: 15/08/2012   Start Time: 12:35  
  Anticipated Clear Date: 15/08/2012   Anticipated Clear Time: 21:30  
  Next Update Date: 15/08/2012   Next Update Time: 19:00  
     
  Incident Headline: : MUCH HADHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 19.00  
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MUCH HADHAM MUX 301 : LOSS OF SERVICE : Reference 29588 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29588   Issue : 4  
  Detected Date: 15/08/2012   Detected Time: 12:42  
  Start Date: 15/08/2012   Start Time: 12:35  
  Anticipated Clear Date: 15/08/2012   Anticipated Clear Time: 19:30  
  Next Update Date: 15/08/2012   Next Update Time: 17:45  
     
  Incident Headline: : MUCH HADHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 17.45
 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MUCH HADHAM MUX 301 : LOSS OF SERVICE : Reference 29588 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29588   Issue : 3  
  Detected Date: 15/08/2012   Detected Time: 12:42  
  Start Date: 15/08/2012   Start Time: 12:35  
  Anticipated Clear Date: 15/08/2012   Anticipated Clear Time: 18:00  
  Next Update Date: 15/08/2012   Next Update Time: 16:30  
     
  Incident Headline: : MUCH HADHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Next update will be at 16.30
 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MUCH HADHAM MUX 301 : LOSS OF SERVICE : Reference 29588 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29588   Issue : 2  
  Detected Date: 15/08/2012   Detected Time: 12:42  
  Start Date: 15/08/2012   Start Time: 12:35  
  Anticipated Clear Date: 15/08/2012   Anticipated Clear Time: 18:00  
  Next Update Date: 15/08/2012   Next Update Time: 15:30  
     
  Incident Headline: : MUCH HADHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure, ETA 14:30 . Next update 15:30
 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MUCH HADHAM MUX 301 : LOSS OF SERVICE : Reference 29588 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29588   Issue : 1  
  Detected Date: 15/08/2012   Detected Time: 12:42  
  Start Date: 15/08/2012   Start Time: 12:35  
  Anticipated Clear Date: 15/08/2012   Anticipated Clear Time: 18:00  
  Next Update Date: 15/08/2012   Next Update Time: 14:00  
     
  Incident Headline: : MUCH HADHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 487 Broadband end users. Completing initial diagnostics. Next update will be at 14:00
 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HAMPTON HEATH MUX 101 : LOSS OF SERVICE : Reference 29556 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29556   Issue : FINAL  
  Detected Date: 15/08/2012   Detected Time: 10:16  
  Start Date: 15/08/2012   Start Time: 10:16  
  Actual Clear Date: 15/08/2012   Actual Clear Time: 11:24  
     
  Incident Headline: : HAMPTON HEATH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:24 after mains power was restored
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01948
 
  Duration: 0 days 01 hours 08 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HAMPTON HEATH MUX 101 : LOSS OF SERVICE : Reference 29556 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29556   Issue : 2  
  Detected Date: 15/08/2012   Detected Time: 10:16  
  Start Date: 15/08/2012   Start Time: 10:16  
  Anticipated Clear Date: 15/08/2012   Anticipated Clear Time: 14:00  
  Next Update Date: 15/08/2012   Next Update Time: 14:00  
     
  Incident Headline: : HAMPTON HEATH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is being caused by a Power failure in Hampton Heath area. Engineers investigating.  
  Dialling Codes Affected:
01948
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HAMPTON HEATH MUX 101 : LOSS OF SERVICE : Reference 29556 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29556   Issue : 1  
  Detected Date: 15/08/2012   Detected Time: 10:16  
  Start Date: 15/08/2012   Start Time: 10:16  
  Anticipated Clear Date: 15/08/2012   Anticipated Clear Time: 14:00  
  Next Update Date: 15/08/2012   Next Update Time: 11:30  
     
  Incident Headline: : HAMPTON HEATH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics.  
  Dialling Codes Affected:
01948
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, August 13, 2012

Broadband Incident Report : : HADLEIGH MUX 001 AND 301 : LOSS OF SERVICE : Reference 29313 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29313   Issue : FINAL  
  Detected Date: 13/08/2012   Detected Time: 00:29  
  Start Date: 13/08/2012   Start Time: 00:21  
  Actual Clear Date: 13/08/2012   Actual Clear Time: 00:38  
     
  Incident Headline: : HADLEIGH MUX 001 AND 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 00:38 by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01702
 
  Duration: 0 days 00 hours 17 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HADLEIGH MUX #001 AND 301 : LOSS OF SERVICE : Reference 29313 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29313   Issue : 1  
  Detected Date: 13/08/2012   Detected Time: 00:29  
  Start Date: 13/08/2012   Start Time: 00:21  
  Anticipated Clear Date: 13/08/2012   Anticipated Clear Time: 02:21  
  Next Update Date: 13/08/2012   Next Update Time: 01:35  
     
  Incident Headline: : HADLEIGH MUX #001 AND 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 01:35.



 
  Dialling Codes Affected:
01702
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.