Saturday, April 9, 2011

Broadband Incident Report : : SOUTH MOLTON MSAN 301 : LOSS OF SERVICE : Reference 11499 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11499   Issue : FINAL  
  Detected Date: 09/04/2011   Detected Time: 11:13  
  Start Date: 09/04/2011   Start Time: 11:13  
  Actual Clear Date: 09/04/2011   Actual Clear Time: 13:20  
     
  Incident Headline: : SOUTH MOLTON MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:20 by completing a fibre clean and reseat of fibre connection. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01769
 
  Duration: 0 days 02 hours 07 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband SERIOUS Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 11505 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11505   Issue : 1  
  Detected Date: 09/04/2011   Detected Time: 10:08  
  Start Date: 09/04/2011   Start Time: 09:49  
  Anticipated Clear Date: 09/04/2011   Anticipated Clear Time: 12:25  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: This is a retrospective report to advise you that on 09/04/2011, BT experienced some difficulties with an Peripheral card at Reading.
The fault was identified at 12:25 and was upgraded within BT to a SI.
 
  Progress Details: Service has been restored as of 12:25; by completing: A remote reset of hardware.  
  Dialling Codes Affected:
0113201133011420116201173
0117901189012020120501206
01207012090121450122301224
0122501227012350124201243
0124401252012540125601264
0126701268012690127001271
0127301275012760127801280
0128501294012950129601303
0130501308013145013165013166
0132201327013290134201344
0135201367013750138201386
013920140401416301418801420
0142401425014280143201436
0144201443014460145101452
0145401455014620147401475
0148301488014890149101494
0151220151420151520152201527
0154301563015750158201590
0160401608016162016163016178
0161920161940161980162801631
0163301634016350165601672
0167301675017210172201730
0173701738017470174801752
0175301761017630176701782
0178701789017930179401844
0185501865018720188401892
018950190301908019127019151
0191520191560191580192301924
0192601932019350194201945
0195901962019770198001983
019930203273020732802076240208312
02083160208317020842202084230208426
02084510208478020850102085030208522
02085460208547020856102085700208573
02085740208577020859002085910208594
02086430208668020876302088020208813
02088430208848020885402088550208869
02088900238022023802302380270238028
02380330238040023804402380460238047
02380610238063023806602380670238071
02380770238082023808402380860238087
02392230239225023922602392460239247
02392480239249023926302392650239266
02476220247630024763302476600247663
02870320289023028904302920220292023
02920640292066029207302920860292088
029206602920730292086
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SOUTH MOLTON MSAN 301 : LOSS OF SERVICE : Reference 11499 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11499   Issue : 3  
  Detected Date: 09/04/2011   Detected Time: 11:13  
  Start Date: 09/04/2011   Start Time: 11:13  
  Anticipated Clear Date: 09/04/2011   Anticipated Clear Time: 14:30  
     
  Incident Headline: : SOUTH MOLTON MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Next update 14:30.  
  Dialling Codes Affected:
01769
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SOUTH MOLTON MSAN 301 : LOSS OF SERVICE : Reference 11499 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11499   Issue : 2  
  Detected Date: 09/04/2011   Detected Time: 11:13  
  Start Date: 09/04/2011   Start Time: 11:13  
  Anticipated Clear Date: 09/04/2011   Anticipated Clear Time: 13:23  
     
  Incident Headline: : SOUTH MOLTON MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Next update 13:30.  
  Dialling Codes Affected:
01769
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SOUTH MOLTON MSAN 301 : LOSS OF SERVICE : Reference 11499 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11499   Issue : 1  
  Detected Date: 09/04/2011   Detected Time: 11:13  
  Start Date: 09/04/2011   Start Time: 11:13  
  Anticipated Clear Date: 09/04/2011   Anticipated Clear Time: 13:13  
     
  Incident Headline: : SOUTH MOLTON MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update 12:15.  
  Dialling Codes Affected:
01769
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SHEFFIELD EDGE ROUTE SWITCH 7 : INTERMITTENT PARTIAL LOSS OF SERVICE : Reference 11452 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11452   Issue : FINAL  
  Detected Date: 08/04/2011   Detected Time: 19:10  
  Start Date: 08/04/2011   Start Time: 19:07  
  Actual Clear Date: 09/04/2011   Actual Clear Time: 02:23  
     
  Incident Headline: : SHEFFIELD EDGE ROUTE SWITCH 7 : INTERMITTENT PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02:23; by completing: A change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 07 hours 16 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SHEFFIELD EDGE ROUTE SWITCH 7 : INTERMITTENT PARTIAL LOSS OF SERVICE : Reference 11452 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11452   Issue : 4  
  Detected Date: 08/04/2011   Detected Time: 19:10  
  Start Date: 08/04/2011   Start Time: 19:07  
  Anticipated Clear Date: 09/04/2011   Anticipated Clear Time: 03:28  
     
  Incident Headline: : SHEFFIELD EDGE ROUTE SWITCH 7 : INTERMITTENT PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Card has been changed and service restored at 02:23 monitoring for stability. Next update 03:00

 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SHEFFIELD EDGE ROUTE SWITCH 7 : INTERMITTENT PARTIAL LOSS OF SERVICE : Reference 11452 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11452   Issue : 3  
  Detected Date: 08/04/2011   Detected Time: 19:10  
  Start Date: 08/04/2011   Start Time: 19:07  
  Anticipated Clear Date: 09/04/2011   Anticipated Clear Time: 02:30  
     
  Incident Headline: : SHEFFIELD EDGE ROUTE SWITCH 7 : INTERMITTENT PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is now on site waiting delivery of spare card. Next update 02:30

 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Friday, April 8, 2011

Broadband Incident Report : : SHEFFIELD EDGE ROUTE SWITCH 7 : INTERMITTENT PARTIAL LOSS OF SERVICE : Reference 11452 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11452   Issue : 2  
  Detected Date: 08/04/2011   Detected Time: 19:10  
  Start Date: 08/04/2011   Start Time: 19:07  
  Anticipated Clear Date: 09/04/2011   Anticipated Clear Time: 02:30  
     
  Incident Headline: : SHEFFIELD EDGE ROUTE SWITCH 7 : INTERMITTENT PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SHEFFIELD EDGE ROUTE SWITCH 7 : PARTIAL LOSS OF SERVICE : Reference 11452 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11452   Issue : 1  
  Detected Date: 08/04/2011   Detected Time: 19:10  
  Start Date: 08/04/2011   Start Time: 19:07  
  Anticipated Clear Date: 08/04/2011   Anticipated Clear Time: 23:59  
     
  Incident Headline: : SHEFFIELD EDGE ROUTE SWITCH 7 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of service to 2777 end users, Operational team completing initial diagnostics. Next update will be at 23:15



 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Thursday, April 7, 2011

Broadband Incident Report : : ERX14.ILFORD4 : LOSS OF SERVICE : Reference 11289 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11289   Issue : FINAL  
  Detected Date: 07/04/2011   Detected Time: 21:20  
  Start Date: 07/04/2011   Start Time: 21:15  
  Actual Clear Date: 07/04/2011   Actual Clear Time: 22:45  
     
  Incident Headline: : ERX14.ILFORD4 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 22:45 when the traffic was re-routed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
  Duration: 0 days 01 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ERX14.ILFORD4 : LOSS OF SERVICE : Reference 11289 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11289   Issue : 1  
  Detected Date: 07/04/2011   Detected Time: 21:20  
  Start Date: 07/04/2011   Start Time: 21:15  
  Anticipated Clear Date: 08/04/2011   Anticipated Clear Time: 00:30  
     
  Incident Headline: ERX14.ILFORD4 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 00.30.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : EAST ILSLEY MUX 101 : LOSS OF SERVICE : Reference 11227 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11227   Issue : FINAL  
  Detected Date: 07/04/2011   Detected Time: 12:24  
  Start Date: 07/04/2011   Start Time: 12:20  
  Actual Clear Date: 07/04/2011   Actual Clear Time: 13:20  
     
  Incident Headline: : EAST ILSLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:20; automatically. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01635
 
  Duration: 0 days 01 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940