Saturday, June 16, 2012

MBORC Declaration

 bt wholesale  
MBORC Declaration 
Briefing
 

Dear Customer,


You will be aware of the continued bad weather we are experiencing in the UK and this is having a significant impact on our network.
The recent second bout of rainfall and high winds have resulted in the South West, Wales, London, Sussex, Surrey and Kent being particularly badly hit.
Our supplier has now considered its plans for the coming weeks as the Met Office has warned that many parts of the country will see high winds, significant rainfall and hail.
Already in some areas the level of faults has almost doubled and as such we will need to declare MBORC (Matters Beyond Our Reasonable Control).
This MBORC will be in place for repair with effect from 14.00, Friday 15 June 2012 in:
Brighton
Tunbridge Wells
Portsmouth
Maidenhead
Exeter
Stoke
Mid-Wales
Truro
Reading
Gloucester
Shrewsbury and Hereford
Aylesbury
Lea Valley
Peterborough
Bournemouth

Our supplier will continue to focus on repair, ensure it targets all its available engineering resource and continue to utilise overtime and mobile engineering teams to concentrate on the worst hit areas.


IMPACT
During the MBORC, our service management centre will be very busy, and you may experience delays in getting a response from us. If you are able to avoid the need to contact us during this period, this will enable us to focus on progressing cases where we can. We will ensure you and your teams are updated via the online portals and regular communications channels as soon as we have more information
We will continue to monitor the weather forecast with the Met Office and will inform you of any changes that occur.
If you have any concerns, please talk to your Client Manager.
Regards,
Angus Flett
Managing Director, BT Wholesale Customer Service & Service Operations


LEGAL NOTICE
The information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.


Regards

System Support Administrator
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

Broadband Systems
broadband.eco.admin@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

Broadband Incident Report : : 30 MUXES IN NORTH SCOTLAND : LOSS OF SERVICE : Reference 21129 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21129   Issue : 1  
  Detected Date: 16/06/2012   Detected Time: 00:39  
  Start Date: 16/06/2012   Start Time: 00:39  
  Anticipated Clear Date: 16/06/2012   Anticipated Clear Time: 01:40  
  Next Update Date: 16/06/2012   Next Update Time: 01:40  
     
  Incident Headline: : 30 MUXES IN NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: This is a retrospective report. Service down from 00:39 to 01:40. Restored upon completion of permanent fibre repair.  
  Dialling Codes Affected:
0125201470014710147801507
0152001599016810168701870
01871018780197201687
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, June 14, 2012

Broadband Incident Report : : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE : Reference 20876 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20876   Issue : FINAL  
  Detected Date: 14/06/2012   Detected Time: 05:44  
  Start Date: 14/06/2012   Start Time: 05:22  
  Actual Clear Date: 14/06/2012   Actual Clear Time: 14:18  
     
  Incident Headline: : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was fully restored at 14:18 after hardware change at Chester.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0124401745017580176601824
019780175801766
 
  Duration: 0 days 08 hours 56 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE : Reference 20876 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20876   Issue : 3  
  Detected Date: 14/06/2012   Detected Time: 05:44  
  Start Date: 14/06/2012   Start Time: 05:22  
  Anticipated Clear Date: 14/06/2012   Anticipated Clear Time: 15:15  
  Next Update Date: 14/06/2012   Next Update Time: 15:15  
     
  Incident Headline: : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer onsite has taken delivery of hardware and card change has commenced.  
  Dialling Codes Affected:
0124401745017580176601824
019780175801766
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE : Reference 20876 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20876   Issue : 2  
  Detected Date: 14/06/2012   Detected Time: 05:44  
  Start Date: 14/06/2012   Start Time: 05:22  
  Anticipated Clear Date: 14/06/2012   Anticipated Clear Time: 14:30  
  Next Update Date: 14/06/2012   Next Update Time: 14:00  
     
  Incident Headline: : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Revised ETA of hardware delivery 13:00. Engineer onsite.  
  Dialling Codes Affected:
0124401745017580176601824
019780175801766
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE : Reference 20876 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20876   Issue : 1  
  Detected Date: 14/06/2012   Detected Time: 05:44  
  Start Date: 14/06/2012   Start Time: 05:22  
  Anticipated Clear Date: 14/06/2012   Anticipated Clear Time: 13:00  
  Next Update Date: 14/06/2012   Next Update Time: 12:00  
     
  Incident Headline: : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT are awaiting delivery of hardware. Estimated time of arrival 12:30.  
  Dialling Codes Affected:
0124401745017580176601824
019780175801766
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, June 13, 2012

****SPAM:7.4**** Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 20768 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20768   Issue : FINAL  
  Detected Date: 13/06/2012   Detected Time: 13:14  
  Start Date: 13/06/2012   Start Time: 13:14  
  Actual Clear Date: 13/06/2012   Actual Clear Time: 13:37  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:37 by completing a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0115901162011730117901205
0120801209012123012124012125
012132012133012135012142012143
012144012145012147012150012152
012153012155012160012164012170
012171012173012174012176012177
01217801225012390124201244
0124601248012670127001271
0127801283012850129101299
0132601327013320134801352
01384013860139201395014156
0142001432014370144301446
0145201453014540145501458
0146201476014800149001492
0149501502015090152201527
0153001536015430154501554
0155801562015640157001582
0158401588015910159701603
0160401623016260163001633
0163601637016390164601656
0166401672016840168501686
0169001691017260173301736
0174301745017460175201769
0177301775017770177801780
0178201785017880178901792
0179301803018050182301824
0182701858018650187201873
0187401886019020190501922
0192301925019260193301934
0193501945019480195201970
01978019820198902476300247636
02476370247643024765002476520247661
02476640247667024766802476690292019
02920210292022029202302920250292033
02920340292035029203702920380292039
02920450292046029204702920480292049
02920510292052029205502920610292062
02920640292065029206602920690292075
02920880292115
 
  Duration: 0 days 00 hours 23 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

****SPAM:6.2**** Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 20768 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20768   Issue : 1  
  Detected Date: 13/06/2012   Detected Time: 13:14  
  Start Date: 13/06/2012   Start Time: 13:14  
  Anticipated Clear Date: 13/06/2012   Anticipated Clear Time: 16:00  
  Next Update Date: 13/06/2012   Next Update Time: 14:30  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0115901162011730117901205
0120801209012123012124012125
012132012133012135012142012143
012144012145012147012150012152
012153012155012160012164012170
012171012173012174012176012177
01217801225012390124201244
0124601248012670127001271
0127801283012850129101299
0132601327013320134801352
01384013860139201395014156
0142001432014370144301446
0145201453014540145501458
0146201476014800149001492
0149501502015090152201527
0153001536015430154501554
0155801562015640157001582
0158401588015910159701603
0160401623016260163001633
0163601637016390164601656
0166401672016840168501686
0169001691017260173301736
0174301745017460175201769
0177301775017770177801780
0178201785017880178901792
0179301803018050182301824
0182701858018650187201873
0187401886019020190501922
0192301925019260193301934
0193501945019480195201970
01978019820198902476300247636
02476370247643024765002476520247661
02476640247667024766802476690292019
02920210292022029202302920250292033
02920340292035029203702920380292039
02920450292046029204702920480292049
02920510292052029205502920610292062
02920640292065029206602920690292075
02920880292115
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN THE NORTH OF SCOTLAND : LOSS OF SERVICE : Reference 20676 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20676   Issue : FINAL  
  Detected Date: 13/06/2012   Detected Time: 01:52  
  Start Date: 13/06/2012   Start Time: 01:52  
  Actual Clear Date: 13/06/2012   Actual Clear Time: 01:55  
     
  Incident Headline: : MULTIPLE MUXS IN THE NORTH OF SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 01:55 by completing: This notification provides the details of the end users who were potentially impacted by an incident which has already been resolved BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125201470014710147801507
0152001599016810168701870
01871018780197201687
 
  Duration: 0 days 00 hours 03 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, June 12, 2012

Broadband Incident Report : : HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE : Reference 20573 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20573   Issue : FINAL  
  Detected Date: 12/06/2012   Detected Time: 12:47  
  Start Date: 12/06/2012   Start Time: 12:42  
  Actual Clear Date: 12/06/2012   Actual Clear Time: 21:41  
     
  Incident Headline: : HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 21:35 after a fibre was diverted.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01473
 
  Duration: 0 days 08 hours 59 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE : Reference 20573 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20573   Issue : 7  
  Detected Date: 12/06/2012   Detected Time: 12:47  
  Start Date: 12/06/2012   Start Time: 12:42  
  Anticipated Clear Date: 12/06/2012   Anticipated Clear Time: 23:30  
  Next Update Date: 12/06/2012   Next Update Time: 23:30  
     
  Incident Headline: : HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a fibre failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
01473
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE : Reference 20573 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20573   Issue : 6  
  Detected Date: 12/06/2012   Detected Time: 12:47  
  Start Date: 12/06/2012   Start Time: 12:42  
  Anticipated Clear Date: 12/06/2012   Anticipated Clear Time: 21:00  
  Next Update Date: 12/06/2012   Next Update Time: 20:00  
     
  Incident Headline: : HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a fibre failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
01473
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.