Saturday, September 11, 2010

Broadband Incident Report : : ELMSWELL MUX 101 : LOSS OF SERVICE : Reference 25484 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25484   Issue : FINAL  
  Detected Date: 11/09/2010   Detected Time: 13:23  
  Start Date: 11/09/2010   Start Time: 13:22  
  Actual Clear Date: 11/09/2010   Actual Clear Time: 15:55  
     
  Incident Headline: : ELMSWELL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card reseat.

This issue may have been due to
an Equipment Failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01359
 
     

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System Time Stamp: 11/09/2010 16:29

Broadband Incident Report : : ELMSWELL MUX 101 : LOSS OF SERVICE : Reference 25484 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25484   Issue : 3  
  Detected Date: 11/09/2010   Detected Time: 13:23  
  Start Date: 11/09/2010   Start Time: 13:22  
  Anticipated Clear Date: 11/09/2010   Anticipated Clear Time: 16:04  
     
  Incident Headline: : ELMSWELL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01359
 
     

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System Time Stamp: 11/09/2010 15:06

Broadband Incident Report : : ELMSWELL MUX 101 : LOSS OF SERVICE : Reference 25484 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25484   Issue : 2  
  Detected Date: 11/09/2010   Detected Time: 13:23  
  Start Date: 11/09/2010   Start Time: 13:22  
  Anticipated Clear Date: 11/09/2010   Anticipated Clear Time: 15:22  
     
  Incident Headline: : ELMSWELL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01359
 
     

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System Time Stamp: 11/09/2010 14:04

Broadband Incident Report : : ELMSWELL MUX 101 : LOSS OF SERVICE : Reference 25484 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25484   Issue : 1  
  Detected Date: 11/09/2010   Detected Time: 13:23  
  Start Date: 11/09/2010   Start Time: 13:22  
  Anticipated Clear Date: 11/09/2010   Anticipated Clear Time: 15:22  
     
  Incident Headline: : ELMSWELL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01359
 
     

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System Time Stamp: 11/09/2010 13:37

Friday, September 10, 2010

Broadband Incident Report : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 25267 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25267   Issue : FINAL  
  Detected Date: 09/09/2010   Detected Time: 07:07  
  Start Date: 09/09/2010   Start Time: 07:07  
  Actual Clear Date: 10/09/2010   Actual Clear Time: 15:50  
     
  Incident Headline: DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 10/09/2010 16:27

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 25267 : Issue 19 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25267   Issue : 19  
  Detected Date: 09/09/2010   Detected Time: 07:07  
  Start Date: 09/09/2010   Start Time: 07:07  
  Anticipated Clear Date: 10/09/2010   Anticipated Clear Time: 15:30  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 10/09/2010 14:05

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 25267 : Issue 18 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25267   Issue : 18  
  Detected Date: 09/09/2010   Detected Time: 07:07  
  Start Date: 09/09/2010   Start Time: 07:07  
  Anticipated Clear Date: 10/09/2010   Anticipated Clear Time: 13:26  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 10/09/2010 12:29

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 25267 : Issue 17 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25267   Issue : 17  
  Detected Date: 09/09/2010   Detected Time: 07:07  
  Start Date: 09/09/2010   Start Time: 07:07  
  Anticipated Clear Date: 10/09/2010   Anticipated Clear Time: 13:00  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 10/09/2010 10:26

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 25267 : Issue 16 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25267   Issue : 16  
  Detected Date: 09/09/2010   Detected Time: 07:07  
  Start Date: 09/09/2010   Start Time: 07:07  
  Anticipated Clear Date: 10/09/2010   Anticipated Clear Time: 12:00  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 10/09/2010 08:54

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 25267 : Issue 15 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25267   Issue : 15  
  Detected Date: 09/09/2010   Detected Time: 07:07  
  Start Date: 09/09/2010   Start Time: 07:07  
  Anticipated Clear Date: 10/09/2010   Anticipated Clear Time: 12:00  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 10/09/2010 07:40

Broadband Incident Report : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 25267 : Issue 14 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25267   Issue : 14  
  Detected Date: 09/09/2010   Detected Time: 07:07  
  Start Date: 09/09/2010   Start Time: 07:07  
  Anticipated Clear Date: 10/09/2010   Anticipated Clear Time: 08:30  
     
  Incident Headline: DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 10/09/2010 06:32

Broadband Incident Report : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 25267 : Issue 13 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25267   Issue : 13  
  Detected Date: 09/09/2010   Detected Time: 07:07  
  Start Date: 09/09/2010   Start Time: 07:07  
  Anticipated Clear Date: 10/09/2010   Anticipated Clear Time: 07:30  
     
  Incident Headline: DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 10/09/2010 05:33

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 25267 : Issue 12 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25267   Issue : 12  
  Detected Date: 09/09/2010   Detected Time: 07:07  
  Start Date: 09/09/2010   Start Time: 07:07  
  Anticipated Clear Date: 10/09/2010   Anticipated Clear Time: 06:00  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 10/09/2010 04:28

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 25267 : Issue 11 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25267   Issue : 11  
  Detected Date: 09/09/2010   Detected Time: 07:07  
  Start Date: 09/09/2010   Start Time: 07:07  
  Anticipated Clear Date: 10/09/2010   Anticipated Clear Time: 06:00  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 10/09/2010 02:53

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 25267 : Issue 10 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25267   Issue : 10  
  Detected Date: 09/09/2010   Detected Time: 07:07  
  Start Date: 09/09/2010   Start Time: 07:07  
  Anticipated Clear Date: 10/09/2010   Anticipated Clear Time: 04:00  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01454
 
     

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System Time Stamp: 10/09/2010 02:00