Saturday, February 15, 2014

Broadband Incident Report : : SAXTHORPE MUX 301,302 & 101 : LOSS OF SERVICE : Reference 6144 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6144   Issue : FINAL  
  Detected Date: 15/02/2014   Detected Time: 03:07  
  Start Date: 15/02/2014   Start Time: 03:02  
  Actual Clear Date: 15/02/2014   Actual Clear Time: 07:20  
     
  Incident Headline: : SAXTHORPE MUX 301,302 & 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 07:20 after the mains in the area restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01263
 
  Duration: 0 days 04 hours 18 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FITTLEWORTH MUX 101 : LOSS OF SERVICE : Reference 6157 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6157   Issue : FINAL  
  Detected Date: 15/02/2014   Detected Time: 04:14  
  Start Date: 15/02/2014   Start Time: 04:14  
  Actual Clear Date: 15/02/2014   Actual Clear Time: 05:18  
     
  Incident Headline: : FITTLEWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 05:18 after the engine on site was re-fueled after a power failure. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01798
 
  Duration: 0 days 01 hours 04 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FITTLEWORTH MUX 101 : LOSS OF SERVICE : Reference 6157 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6157   Issue : 1  
  Detected Date: 15/02/2014   Detected Time: 04:14  
  Start Date: 15/02/2014   Start Time: 04:14  
  Anticipated Clear Date: 15/02/2014   Anticipated Clear Time: 08:10  
  Next Update Date: 15/02/2014   Next Update Time: 06:30  
     
  Incident Headline: : FITTLEWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Suspected power issue on site. Next update will be issued when the route cause has been established.  
  Dialling Codes Affected:
01798
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE MUX 301,302 & 101 : LOSS OF SERVICE : Reference 6144 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6144   Issue : 1  
  Detected Date: 15/02/2014   Detected Time: 03:07  
  Start Date: 15/02/2014   Start Time: 03:02  
  Anticipated Clear Date: 15/02/2014   Anticipated Clear Time: 07:00  
  Next Update Date: 15/02/2014   Next Update Time: 07:00  
     
  Incident Headline: : SAXTHORPE MUX 301,302 & 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Mains fail in the area, generator is running. This equipment is on non-essential supply. Next update will be upon mains and service restoration.
 
  Dialling Codes Affected:
01263
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, February 13, 2014

Broadband Incident Report : : PAINSCASTLE DSL 101 : LOSS OF SERVICE (CI) : Reference 5866 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5866   Issue : FINAL  
  Detected Date: 13/02/2014   Detected Time: 09:12  
  Start Date: 13/02/2014   Start Time: 09:08  
  Actual Clear Date: 13/02/2014   Actual Clear Time: 12:05  
     
  Incident Headline: : PAINSCASTLE DSL 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 12:05 after mains power was restored to the site. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 02 hours 57 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE DSL 101 : LOSS OF SERVICE (CI) : Reference 5866 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5866   Issue : 2  
  Detected Date: 13/02/2014   Detected Time: 09:12  
  Start Date: 13/02/2014   Start Time: 09:08  
  Anticipated Clear Date: 14/02/2014   Anticipated Clear Time: 16:00  
  Next Update Date: 13/02/2014   Next Update Time: 16:00  
     
  Incident Headline: : PAINSCASTLE DSL 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site at Painscastle and has found faulty equipment. Now locating a spare mobile generator to be brought to site. Next update will be issued once service is restored.  
  Dialling Codes Affected:
01497
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE DSL 101 : LOSS OF SERVICE (CI) : Reference 5866 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5866   Issue : 1  
  Detected Date: 13/02/2014   Detected Time: 09:12  
  Start Date: 13/02/2014   Start Time: 09:08  
  Anticipated Clear Date: 14/02/2014   Anticipated Clear Time: 11:00  
  Next Update Date: 13/02/2014   Next Update Time: 12:00  
     
  Incident Headline: : PAINSCASTLE DSL 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Failure is due to a local power outage. Engineer is en route to site with an ETA of 09:45.  
  Dialling Codes Affected:
01497
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HASELEY KNOB DSL 101 : LOSS OF SERVICE : Reference 5767 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5767   Issue : FINAL  
  Detected Date: 12/02/2014   Detected Time: 21:13  
  Start Date: 12/02/2014   Start Time: 21:08  
  Actual Clear Date: 13/02/2014   Actual Clear Time: 00:37  
     
  Incident Headline: : HASELEY KNOB DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 00:37 to all customers when a blown AC supply fuse that supplies the power equipment rack was replaced. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01926
 
  Duration: 0 days 03 hours 29 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 5713 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5713   Issue : FINAL  
  Detected Date: 12/02/2014   Detected Time: 15:32  
  Start Date: 12/02/2014   Start Time: 15:19  
  Actual Clear Date: 12/02/2014   Actual Clear Time: 23:10  
     
  Incident Headline: : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 23:10 by restoring the power. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 07 hours 51 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, February 12, 2014

Broadband Incident Report : : HASELEY KNOB DSL 101 : LOSS OF SERVICE : Reference 5767 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5767   Issue : 2  
  Detected Date: 12/02/2014   Detected Time: 21:13  
  Start Date: 12/02/2014   Start Time: 21:08  
  Anticipated Clear Date: 13/02/2014   Anticipated Clear Time: 02:00  
  Next Update Date: 13/02/2014   Next Update Time: 01:00  
     
  Incident Headline: : HASELEY KNOB DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineers have arrived onsite however cannot gain entry. The obass system is down due to the power outage. The nearest override key is in Leamington and engineers are en-route to collect it. It's estimated they will be back approximately 00:30. The root cause is suspected to be a mains outage and the engine has failed to start. An update will be issued when the engineers have gained entry and the root cause has been confirmed.  
  Dialling Codes Affected:
01926
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HASELEY KNOB DSL 101 : LOSS OF SERVICE : Reference 5767 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5767   Issue : 1  
  Detected Date: 12/02/2014   Detected Time: 21:13  
  Start Date: 12/02/2014   Start Time: 21:08  
  Anticipated Clear Date: 12/02/2014   Anticipated Clear Time: 23:33  
  Next Update Date: 12/02/2014   Next Update Time: 23:17  
     
  Incident Headline: HASELEY KNOB DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for {506} Broadband end users. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
01926
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 5713 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5713   Issue : 2  
  Detected Date: 12/02/2014   Detected Time: 15:32  
  Start Date: 12/02/2014   Start Time: 15:19  
  Anticipated Clear Date: 12/02/2014   Anticipated Clear Time: 23:30  
  Next Update Date: 12/02/2014   Next Update Time: 23:00  
     
  Incident Headline: PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The root cause is a transmission failure, there is a loss of local power to a radio system .Power technical support is being made aware to try to feed via a mobile generator. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 5713 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5713   Issue : 1  
  Detected Date: 12/02/2014   Detected Time: 15:32  
  Start Date: 12/02/2014   Start Time: 15:19  
  Anticipated Clear Date: 12/02/2014   Anticipated Clear Time: 20:00  
  Next Update Date: 12/02/2014   Next Update Time: 20:00  
     
  Incident Headline: : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is unknown at present. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.