Friday, December 14, 2012

Broadband Incident Report : : BRISTOL AREA : LOSS OF SERVICE : Reference 43505 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43505   Issue : FINAL  
  Detected Date: 13/12/2012   Detected Time: 10:39  
  Start Date: 13/12/2012   Start Time: 10:02  
  Actual Clear Date: 14/12/2012   Actual Clear Time: 01:30  
     
  Incident Headline: : BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 01:30 after a card was changed on the SDH network at Presteigne BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
015910159701982
 
  Duration: 0 days 15 hours 28 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 13, 2012

Broadband Incident Report : : BRISTOL AREA : LOSS OF SERVICE : Reference 43505 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43505   Issue : 9  
  Detected Date: 13/12/2012   Detected Time: 10:39  
  Start Date: 13/12/2012   Start Time: 10:02  
  Anticipated Clear Date: 14/12/2012   Anticipated Clear Time: 02:00  
  Next Update Date: 14/12/2012   Next Update Time: 02:00  
     
  Incident Headline: : BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Card changes have been completed at Leominster but errors persist. Further engineering assistance is required from Presteigne. Spare cards en route with an ETA of 00:30. Engineer being tasked to site, no ETA at present.  
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL AREA : LOSS OF SERVICE : Reference 43505 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43505   Issue : 8  
  Detected Date: 13/12/2012   Detected Time: 10:39  
  Start Date: 13/12/2012   Start Time: 10:02  
  Anticipated Clear Date: 14/12/2012   Anticipated Clear Time: 02:00  
  Next Update Date: 14/12/2012   Next Update Time: 00:00  
     
  Incident Headline: : BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is now onsite at Leominster investigating failure with support from the operational team.  
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL AREA : LOSS OF SERVICE : Reference 43505 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43505   Issue : 7  
  Detected Date: 13/12/2012   Detected Time: 10:39  
  Start Date: 13/12/2012   Start Time: 10:02  
  Anticipated Clear Date: 14/12/2012   Anticipated Clear Time: 02:00  
  Next Update Date: 13/12/2012   Next Update Time: 22:30  
     
  Incident Headline: : BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Further hardware is required and ordered. Estimated arrival time of 00:30.  
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL AREA : LOSS OF SERVICE : Reference 43505 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43505   Issue : 6  
  Detected Date: 13/12/2012   Detected Time: 10:39  
  Start Date: 13/12/2012   Start Time: 10:02  
  Anticipated Clear Date: 14/12/2012   Anticipated Clear Time: 02:00  
  Next Update Date: 13/12/2012   Next Update Time: 21:30  
     
  Incident Headline: : BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The additional spares have been ordered and we are awaiting the estimated delivery times.  
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL AREA : LOSS OF SERVICE : Reference 43505 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43505   Issue : 5  
  Detected Date: 13/12/2012   Detected Time: 10:39  
  Start Date: 13/12/2012   Start Time: 10:02  
  Anticipated Clear Date: 13/12/2012   Anticipated Clear Time: 21:00  
  Next Update Date: 13/12/2012   Next Update Time: 19:15  
     
  Incident Headline: : BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Further hardware is required and ordered. Estimated arrival time not known at this stage.  
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL AREA : LOSS OF SERVICE : Reference 43505 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43505   Issue : 4  
  Detected Date: 13/12/2012   Detected Time: 10:39  
  Start Date: 13/12/2012   Start Time: 10:02  
  Anticipated Clear Date: 13/12/2012   Anticipated Clear Time: 18:00  
  Next Update Date: 13/12/2012   Next Update Time: 17:30  
     
  Incident Headline: : BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware now on site. Estimated time for change-over is 16:45 which will be followed by a data download.  
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BRISTOL AREA : LOSS OF SERVICE : Reference 43505 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43505   Issue : 3  
  Detected Date: 13/12/2012   Detected Time: 10:39  
  Start Date: 13/12/2012   Start Time: 10:02  
  Anticipated Clear Date: 13/12/2012   Anticipated Clear Time: 16:30  
  Next Update Date: 13/12/2012   Next Update Time: 16:15  
     
  Incident Headline: BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Tasked to site to meet the courier due at 15:00 with spare cards. Next update will be at 16:15 or sooner if significant progress made.  
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BRISTOL AREA : LOSS OF SERVICE : Reference 43505 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43505   Issue : 2  
  Detected Date: 13/12/2012   Detected Time: 10:39  
  Start Date: 13/12/2012   Start Time: 10:02  
  Anticipated Clear Date: 13/12/2012   Anticipated Clear Time: 15:45  
  Next Update Date: 13/12/2012   Next Update Time: 15:30  
     
  Incident Headline: BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Transmission are investigating. Next update will be at 15:30 or sooner if significant progress made.  
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH BBLA1 & BBLPA2 : LOSS OF SERVICE : Reference 43496 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43496   Issue : FINAL  
  Detected Date: 13/12/2012   Detected Time: 09:33  
  Start Date: 13/12/2012   Start Time: 09:31  
  Actual Clear Date: 13/12/2012   Actual Clear Time: 12:15  
     
  Incident Headline: : EDINBURGH BBLA1 & BBLPA2 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 11:15 after a process restart.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
  Duration: 0 days 02 hours 44 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BRISTOL AREA : LOSS OF SERVICE : Reference 43505 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43505   Issue : 1  
  Detected Date: 13/12/2012   Detected Time: 10:39  
  Start Date: 13/12/2012   Start Time: 10:02  
  Anticipated Clear Date: 13/12/2012   Anticipated Clear Time: 13:45  
  Next Update Date: 13/12/2012   Next Update Time: 13:30  
     
  Incident Headline: BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 848 Broadband end users. Completing initial diagnostics. Next update will be at 13:30.
 
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH BBLA1 & BBLPA2 : LOSS OF SERVICE : Reference 43496 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43496   Issue : 2  
  Detected Date: 13/12/2012   Detected Time: 09:33  
  Start Date: 13/12/2012   Start Time: 09:31  
  Anticipated Clear Date: 13/12/2012   Anticipated Clear Time: 13:00  
  Next Update Date: 13/12/2012   Next Update Time: 13:00  
     
  Incident Headline: : EDINBURGH BBLA1 & BBLPA2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical bridge has been set up. We have an engineer on site and a second engineer en route to assist. Vendor support has been engaged. Next update will be at 13:00  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH BBLA! & BBLPA2 : LOSS OF SERVICE : Reference 43496 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43496   Issue : 1  
  Detected Date: 13/12/2012   Detected Time: 09:33  
  Start Date: 13/12/2012   Start Time: 09:31  
  Anticipated Clear Date: 13/12/2012   Anticipated Clear Time: 11:31  
  Next Update Date: 13/12/2012   Next Update Time: 10:50  
     
  Incident Headline: : EDINBURGH BBLA! & BBLPA2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of service to 2 x 10Gb circuits. Completing initial diagnostics. Next update will be at 10:50.


 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.