Saturday, March 21, 2009

Broadband Incident Report : : BIRMINGHAM DSL 101 : LOSS OF SERVICE : Reference 6346 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6346   Issue : FINAL  
  Detected Date: 21/03/2009   Detected Time: 16:46  
  Start Date: 21/03/2009   Start Time: 16:45  
  Actual Clear Date: 21/03/2009   Actual Clear Time: 18:10  
     
  Incident Headline: : BIRMINGHAM DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to

an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
 
     

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System Time Stamp: 21/03/2009 21:47

Broadband Incident Report : BIRMINGHAM DSL 101 : LOSS OF SERVICE : Reference 6346 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6346   Issue : 4  
  Detected Date: 21/03/2009   Detected Time: 16:46  
  Start Date: 21/03/2009   Start Time: 16:45  
  Anticipated Clear Date: 21/03/2009   Anticipated Clear Time: 21:15  
     
  Incident Headline: BIRMINGHAM DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 18.10, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
 
     

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System Time Stamp: 21/03/2009 18:31

Broadband Incident Report : BIRMINGHAM DSL 101 : LOSS OF SERVICE : Reference 6346 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6346   Issue : 3  
  Detected Date: 21/03/2009   Detected Time: 16:46  
  Start Date: 21/03/2009   Start Time: 16:45  
  Anticipated Clear Date: 21/03/2009   Anticipated Clear Time: 20:00  
     
  Incident Headline: BIRMINGHAM DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
 
     

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System Time Stamp: 21/03/2009 18:19

Broadband Incident Report : BIRMINGHAM DSL 101 : LOSS OF SERVICE : Reference 6346 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6346   Issue : 2  
  Detected Date: 21/03/2009   Detected Time: 16:46  
  Start Date: 21/03/2009   Start Time: 16:45  
  Anticipated Clear Date: 21/03/2009   Anticipated Clear Time: 18:45  
     
  Incident Headline: BIRMINGHAM DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
 
     

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System Time Stamp: 21/03/2009 17:11

Broadband Incident Report : BIRMINGHAM DSL 101 : LOSS OF SERVICE : Reference 6346 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6346   Issue : 1  
  Detected Date: 21/03/2009   Detected Time: 16:46  
  Start Date: 21/03/2009   Start Time: 16:45  
  Anticipated Clear Date: 21/03/2009   Anticipated Clear Time: 18:45  
     
  Incident Headline: BIRMINGHAM DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
 
     

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System Time Stamp: 21/03/2009 16:56

Friday, March 20, 2009

Broadband Incident Report : : KINBRACE MUX 001 : LOSS OF SERVICE : Reference 6257 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6257   Issue : FINAL  
  Detected Date: 20/03/2009   Detected Time: 10:00  
  Start Date: 20/03/2009   Start Time: 09:59  
  Actual Clear Date: 20/03/2009   Actual Clear Time: 10:03  
     
  Incident Headline: : KINBRACE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has auto restored.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01431
 
     

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System Time Stamp: 20/03/2009 13:06

Broadband Incident Report : : KINBRACE MUX 001 : LOSS OF SERVICE : Reference 6257 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6257   Issue : 2  
  Detected Date: 20/03/2009   Detected Time: 10:00  
  Start Date: 20/03/2009   Start Time: 09:59  
  Anticipated Clear Date: 20/03/2009   Anticipated Clear Time: 13:03  
     
  Incident Headline: : KINBRACE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: Service has been restored as of 10:03, we are now monitoring for a stability period of 3 hours.
 
  Dialling Codes Affected:
01431
 
     

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System Time Stamp: 20/03/2009 10:13

Broadband Incident Report : : KINBRACE MUX 001 : LOSS OF SERVICE : Reference 6257 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6257   Issue : 1  
  Detected Date: 20/03/2009   Detected Time: 10:00  
  Start Date: 20/03/2009   Start Time: 09:59  
  Anticipated Clear Date: 20/03/2009   Anticipated Clear Time: 11:59  
     
  Incident Headline: : KINBRACE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01431
 
     

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System Time Stamp: 20/03/2009 10:09

Thursday, March 19, 2009

Broadband Incident Report : : NORTH WEALD MUX 001 : DEGRADED SERVICE : Reference 6186 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6186   Issue : 7  
  Detected Date: 19/03/2009   Detected Time: 11:59  
  Start Date: 19/03/2009   Start Time: 11:59  
  Anticipated Clear Date: 19/03/2009   Anticipated Clear Time: 22:45  
     
  Incident Headline: : NORTH WEALD MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 19:45, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01992
 
     

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System Time Stamp: 19/03/2009 19:57

Broadband Incident Report : : NORTH WEALD MUX 001 : DEGRADED SERVICE : Reference 6186 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6186   Issue : 6  
  Detected Date: 19/03/2009   Detected Time: 11:59  
  Start Date: 19/03/2009   Start Time: 11:59  
  Anticipated Clear Date: 19/03/2009   Anticipated Clear Time: 20:30  
     
  Incident Headline: : NORTH WEALD MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01992
 
     

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System Time Stamp: 19/03/2009 19:33

Broadband Incident Report : : NORTH WEALD MUX 001 : DEGRADED SERVICE : Reference 6186 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6186   Issue : 5  
  Detected Date: 19/03/2009   Detected Time: 11:59  
  Start Date: 19/03/2009   Start Time: 11:59  
  Anticipated Clear Date: 19/03/2009   Anticipated Clear Time: 19:13  
     
  Incident Headline: : NORTH WEALD MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01992
 
     

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System Time Stamp: 19/03/2009 18:14

Broadband Incident Report : : NORTH WEALD MUX 001 : DEGRADED SERVICE : Reference 6186 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6186   Issue : 4  
  Detected Date: 19/03/2009   Detected Time: 11:59  
  Start Date: 19/03/2009   Start Time: 11:59  
  Anticipated Clear Date: 19/03/2009   Anticipated Clear Time: 18:58  
     
  Incident Headline: : NORTH WEALD MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01992
 
     

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System Time Stamp: 19/03/2009 18:01

Broadband Incident Report : : NORTH WEALD MUX 001 : DEGRADED SERVICE : Reference 6186 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6186   Issue : 3  
  Detected Date: 19/03/2009   Detected Time: 11:59  
  Start Date: 19/03/2009   Start Time: 11:59  
  Anticipated Clear Date: 19/03/2009   Anticipated Clear Time: 17:57  
     
  Incident Headline: : NORTH WEALD MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01992
 
     

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System Time Stamp: 19/03/2009 17:01

Broadband Incident Report : : NORTH WEALD MUX 001 : DEGRADED SERVICE : Reference 6186 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6186   Issue : 2  
  Detected Date: 19/03/2009   Detected Time: 11:59  
  Start Date: 19/03/2009   Start Time: 11:59  
  Anticipated Clear Date: 19/03/2009   Anticipated Clear Time: 14:10  
     
  Incident Headline: : NORTH WEALD MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01992
 
     

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System Time Stamp: 19/03/2009 13:12