Saturday, February 12, 2011

Broadband Incident Report : : STOKE ON TRENT NODE 10004 : PARTIAL DEGRADE OF SERVICE : Reference 4907 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4907   Issue : FINAL  
  Detected Date: 12/02/2011   Detected Time: 13:01  
  Start Date: 12/02/2011   Start Time: 13:01  
  Actual Clear Date: 12/02/2011   Actual Clear Time: 14:40  
     
  Incident Headline: : STOKE ON TRENT NODE 10004 : PARTIAL DEGRADE OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 1440; by completing: A reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0127001538017820178501889
0178201785
 
  Duration: 0 days 01 hours 39 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : STOKE ON TRENT NODE 10004 : PARTIAL DEGRADE OF SERVICE : Reference 4907 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4907   Issue : 2  
  Detected Date: 12/02/2011   Detected Time: 13:01  
  Start Date: 12/02/2011   Start Time: 13:01  
  Anticipated Clear Date: 12/02/2011   Anticipated Clear Time: 16:45  
     
  Incident Headline: : STOKE ON TRENT NODE 10004 : PARTIAL DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Next update 1550  
  Dialling Codes Affected:
0127001538017820178501889
0178201785
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : STOKE ON TRENT NODE 10004 : PARTIAL DEGRADE OF SERVICE : Reference 4907 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4907   Issue : 1  
  Detected Date: 12/02/2011   Detected Time: 13:01  
  Start Date: 12/02/2011   Start Time: 13:01  
  Anticipated Clear Date: 12/02/2011   Anticipated Clear Time: 16:45  
     
  Incident Headline: : STOKE ON TRENT NODE 10004 : PARTIAL DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update 1505.  
  Dialling Codes Affected:
0127001538017820178501889
0178201785
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Friday, February 11, 2011

Broadband Incident Report : : DOWNHAM MARKET MSAN 301 & NORDELP DSL 101 : LOSS OF SERVICE : Reference 4740 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4740   Issue : FINAL  
  Detected Date: 10/02/2011   Detected Time: 20:49  
  Start Date: 10/02/2011   Start Time: 20:47  
  Actual Clear Date: 11/02/2011   Actual Clear Time: 03:47  
     
  Incident Headline: : DOWNHAM MARKET MSAN 301 & NORDELP DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service has been restored as of hr:min; by completing: Service has been restored as of 03:47 by completion of cable repair. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01366
 
  Duration: 0 days 07 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Thursday, February 10, 2011

Broadband Incident Report : DOWNHAM MARKET MSAN 301 & NORDELP DSL 101 : LOSS OF SERVICE : Reference 4740 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4740   Issue : 3  
  Detected Date: 10/02/2011   Detected Time: 20:49  
  Start Date: 10/02/2011   Start Time: 20:47  
  Anticipated Clear Date: 11/02/2011   Anticipated Clear Time: 05:00  
     
  Incident Headline: DOWNHAM MARKET MSAN 301 & NORDELP DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
01366
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : DOWNHAM MARKET MSAN 301 & NORDELP DSL 101 : LOSS OF SERVICE : Reference 4740 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4740   Issue : 2  
  Detected Date: 10/02/2011   Detected Time: 20:49  
  Start Date: 10/02/2011   Start Time: 20:47  
  Anticipated Clear Date: 11/02/2011   Anticipated Clear Time: 02:00  
     
  Incident Headline: DOWNHAM MARKET MSAN 301 & NORDELP DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Next update 23:30
 
  Dialling Codes Affected:
01366
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DOWNHAM MARKET MSAN 301 & NORDELP DSL 101 : LOSS OF SERVICE : Reference 4740 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4740   Issue : 1  
  Detected Date: 10/02/2011   Detected Time: 20:49  
  Start Date: 10/02/2011   Start Time: 20:47  
  Anticipated Clear Date: 10/02/2011   Anticipated Clear Time: 22:47  
     
  Incident Headline: : DOWNHAM MARKET MSAN 301 & NORDELP DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 21:30  
  Dialling Codes Affected:
01366
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SILEBY MUX 101 : LOSS OF SERVICE : Reference 4651 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4651   Issue : FINAL  
  Detected Date: 10/02/2011   Detected Time: 12:11  
  Start Date: 10/02/2011   Start Time: 12:10  
  Actual Clear Date: 10/02/2011   Actual Clear Time: 18:07  
     
  Incident Headline: : SILEBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Closure Details: Service has been restored as of 18:07 by completing: A change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01509
 
  Duration: 0 days 05 hours 57 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SILEBY MUX 101 : LOSS OF SERVICE : Reference 4651 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4651   Issue : 4  
  Detected Date: 10/02/2011   Detected Time: 12:11  
  Start Date: 10/02/2011   Start Time: 12:10  
  Anticipated Clear Date: 10/02/2011   Anticipated Clear Time: 18:30  
     
  Incident Headline: : SILEBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: On-going investigations continue.Next update will be at 18:30  
  Dialling Codes Affected:
01509
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ST BARNABAS MUX 101 : LOSS OF SERVICE : Reference 4692 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4692   Issue : 2  
  Detected Date: 10/02/2011   Detected Time: 15:06  
  Start Date: 10/02/2011   Start Time: 15:06  
  Anticipated Clear Date: 10/02/2011   Anticipated Clear Time: 17:30  
     
  Incident Headline: : ST BARNABAS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.Next update will be at 17:30
 
  Dialling Codes Affected:
01162
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ST BARNABAS MUX 101 : LOSS OF SERVICE : Reference 4692 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4692   Issue : 1  
  Detected Date: 10/02/2011   Detected Time: 15:06  
  Start Date: 10/02/2011   Start Time: 15:06  
  Anticipated Clear Date: 10/02/2011   Anticipated Clear Time: 17:06  
     
  Incident Headline: : ST BARNABAS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 16:00
 
  Dialling Codes Affected:
01162
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SILEBY MUX 101 : LOSS OF SERVICE : Reference 4651 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4651   Issue : 3  
  Detected Date: 10/02/2011   Detected Time: 12:11  
  Start Date: 10/02/2011   Start Time: 12:10  
  Anticipated Clear Date: 10/02/2011   Anticipated Clear Time: 17:00  
     
  Incident Headline: : SILEBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The on-site engineer is completing further faulting with the support of the operational teams. Next update 1520  
  Dialling Codes Affected:
01509
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SILEBY MUX 101 : LOSS OF SERVICE : Reference 4651 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4651   Issue : 2  
  Detected Date: 10/02/2011   Detected Time: 12:11  
  Start Date: 10/02/2011   Start Time: 12:10  
  Anticipated Clear Date: 10/02/2011   Anticipated Clear Time: 15:00  
     
  Incident Headline: : SILEBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Next update 1430  
  Dialling Codes Affected:
01509
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SILEBY MUX 101 : LOSS OF SERVICE : Reference 4651 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4651   Issue : 1  
  Detected Date: 10/02/2011   Detected Time: 12:11  
  Start Date: 10/02/2011   Start Time: 12:10  
  Anticipated Clear Date: 10/02/2011   Anticipated Clear Time: 15:00  
     
  Incident Headline: : SILEBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are completing initial diagnostics. Next update 1300  
  Dialling Codes Affected:
01509
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940